Home
 > search for

Featured Documents related to »  technical and support


Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

technical and support  a formalized process for technical support selection and evaluation. However, as noted above, technical support is an extremely vital component to any organization running enterprise software. The financial impacts of poor technical support can affect the total cost of ownership (TCO) and return on investment (ROI). The impact is even more severe if the solution is not a proper match for the business. Poor technical support impacts the life cycle of the solution, and also causes frustration for the Read More

Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
Start evaluating software now
Country:
 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » technical and support


ITO: IT Infrastructure Support Services
Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and

technical and support  solution aimed to ensure technical infrastructure availability, accessibility, and dependability. Through service-level agreement (SLA)-driven engagements, Softtek delivers offshore infrastructure support services, including the following: desktop support (L1, L2), network and server administration, security administration, assets management, and telephony support. Read More
SQL Server Technical Briefing
iSCSI storage area networks (SANs) offer an alternative for building SANs. Consolidating storage in a SAN offers storage management and scaling benefits for

technical and support  Server Technical Briefing Deployments and Tests in an iSCSI SAN If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   &#8220The Dell EqualLogic PS Series arrays offer the availability features necessary to integrate into a holistic plan that is designed to protect SQL Server data. Source : Equallogic Resources Related to Internet Small Computer System Interface (iSCSI) : Internet Small Computer System Interface (iSCSI) (Wikipedia) SQL Read More
‘Tis that time of the year when customer and technical support people go crazy…
This happens either because customers did not want to pay for upgrades or customizations all year long, or vendors simply ignored their clients’ needs and

technical and support  level. Unfortunately, customer and technical support people are caught between the vendor and its customers and there isn’t much they can do—except maybe for psychological support. To decrease their frustration, I came up with some carols adapted to technical support: I Saw Three Ships all in transit, but they get here after Christmas—the customer is going to kill me! It Came Upon the Midnight, Clear ed from customs—but we have no trucks to get it to the warehouse. Joy to the World , profit to Read More
What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

technical and support  releases that offer enhanced technical and functional capabilities. If users usually adopt these software enhancements, then this section of the S&M agreement enables them to extend the business value and technical viability of the applications. Based on the extent of modifications the user enterprise has made to the system, the cost of accepting a new release varies considerably, and this cost directly impacts the relative value of the new release (see The Old ERP Dilemma—Should We Install The New Read More
TEC Launches a New Decision Support System: jDICE (just Decide-Ignore [Your Idiot] Customers and Employees)
Montreal, QC — April 1, 2010 — Technology Evaluation Centers (TEC), a world-wide leader in enterprise software evaluation, has released a new decision support

technical and support  Launches a New Decision Support System: jDICE (just Decide-Ignore [Your Idiot] Customers and Employees) Montreal, QC — April 1, 2010 — Technology Evaluation Centers (TEC), a world-wide leader in enterprise software evaluation, has released a new decision support system for pragmatic decision makers who already know what’s most important for their company: jDICE ™ (just Decide—Ignore [Your Idiot] Customers and Employees). After all, why should you worry about customers or employees when Read More
How One Vendor Addresses Support and Maintenance Issues
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance

technical and support  of SAP's functional and technical features and interdependencies, but they will also need to have similar knowledge of partner products. If possible, it would be ideal for the advisory personnel to have knowledge of the complete playing field, including the competitive offerings. Early in 2006, SAP expanded its support services to meet customers' changing demands. SAP introduced SAP Premium Support to mitigate some of the above conventional S&M contractual pitfalls, and to underline its commitment to Read More
SAP Releases Value Maps for Easier SAP Enterprise Support Navigation
SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with

technical and support  Releases Value Maps for Easier SAP Enterprise Support Navigation SAP has announced  SAP Enterprise Support value maps . The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools. With more than 350 single services, SAP Read More
ERP for Discrete Manufacturing Accreditation Report: Business Technical Consulting (BizTech)
Organizations seeking the services of a value-added reseller (VAR), channel partner, implementer, vendor, or consultant require an evaluation of what this

technical and support  to TEC by Business Technical Consulting (BizTech) and its clients, this report focuses on real-life implementation projects delivered by the service provider to three of its existing clients. Read More
Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street?
Vendors' traditional pricing strategies aren't going to work much longer. Sooner or later, prices will be determined by what the market is ready to bear rather

technical and support  User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? A series of articles published at the end of 2005 highlighted at great length a conundrum on price per value that has long affected enterprise application vendors and their users. Specifically, while vendors would like to have well-oiled business models that promote stable and recurring revenue streams (which in turn would ensure future product and service enhancements), users favor freedom of choice (in terms of which vendors Read More
How to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean
Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma

technical and support  to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma principles. Consensus is growing that technology is key for successful lean initiatives. This white paper defines addresses the impact lean initiatives have on profitability and considers the role of information technology (IT) in enabling lean initiatives. Read More
SSA Seeks Support from Synquest


technical and support  Seeks Support from Synquest SSA Seeks Support from Synquest S. McVey - October 1st, 1999 Event Summary On Sept. 28, System Software Associates announced a joint marketing and development agreement with SynQuest, Inc. The deal will enable SSA to sell SynQuest Manufacturing Manager software to its existing customer base and to prospective customers globally. In addition, both companies will jointly develop software to integrate SynQuest Manufacturing Manager software with eBPCS, SSA's enterprise resource Read More
Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM

technical and support  and Clarify: Was There Ever Synergy Enough to Support this Marriage? Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage? R. Garland - July 26, 2001 The Nortel and Clarify Marriage    On October 18, 1999, Nortel Networks , proclaimed that it was entering into a definitive merger agreement with the CRM vendor Clarify Inc ., at the time the world's second largest provider of front office [read: CRM ] solutions for eBusiness. Nortel was buying all the common shares of Read More
iWeb Agilewiz BPMS - iWeb Technical Framework


technical and support  Agilewiz BPMS - iWeb Technical Framework Read More
Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

technical and support  So I called the Technical Service department again and asked if they could find the right part number. They couldn’t. My laptop was no longer under warranty, you see, so they weren’t allowed to look up the number for me. But Parts and Services might be able to help. Argh. I took a deep breath, called Parts and Services again, and asked if there was anyone on earth who could give me the ID number for the part I needed so that I could actually buy the part. From the vendor. For money. The rep had no Read More

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others