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Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

software as a service agreement  and even Salesforce.com 's software as a service (SaaS) initiatives, surveys conducted by renowned analyst houses suggest that the more widespread use of technology accessible services through a Web browser is not necessarily centered on customer relationship management (CRM) or sales force automation (SFA) solutions, which focus on sales leads and customer targeting. Rather the technology is being used to share information and collaborate. The fact is that most enterprises have thus far invested Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » software as a service agreement


An ERP Vendor, with its Powerful Parent Backing, Tackles Software as a Service
Glovia hopes to become a manufacturing service platform that will connect and integrate various business systems that user companies currently use. The vendor's

software as a service agreement  Powerful Parent Backing, Tackles Software as a Service Glovia International has created a software-as-a-service solution that is the first full-fledged, on-demand, enterprise resource planning application aimed specifically at small and medium businesses manufacturers. A Veteran Enterprise Resource Planning Vendor Makes a SaaS-y Statement. A Glimpse of glovia.com 9 Glovia International , a subsidiary of Fujitsu Limited (TSE:6702 [Tokyo Stock Exchange listing]), recently released glovia.com 9, an Read More
How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

software as a service agreement  By interviewing as many software resellers as possible in advance, you can avoid wasting time viewing lengthy, irrelevant demonstrations. Get to know the software manufacturer Are you familiar with the company that makes the software? Are they a respected name in the software industry? How long have they been in the business? What is their vision for the future for their products and for the company? These are just some of the questions about the manufacturer you want to address when evaluating service Read More
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

software as a service agreement  Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses? Originally published - February 14, 2007 In a market where labels define software vendors, the power of the enterprise resource planning (ERP) acronym has permeated the small to medium business (SMB) market. Tier one and best-of-breed vendors are embracing the ERP label as the message of choice to its clients, especially in the services sector where ERP is less mature. As organizations Read More
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

software as a service agreement  vendors or the newer software as a service (SaaS) solutions, third party products have been a frequently cited frustration source when it comes to implementation difficulties and production support. Seldom do the integration and coordination of third party products match their marketing hype. Using the requirements matrix format developed earlier it should be relatively easy to score the vendor’s responses and identify an initial fit. A scoring example is shown in the diagram on the previous page. By Read More
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

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App Development in a Mobile World: A CIO Handbook
As a senior stakeholder driving mobile initiatives in your organization, you may be lost in a sea of technologies and claims from vendors promising rapid

software as a service agreement  Development in a Mobile World: A CIO Handbook As a senior stakeholder driving mobile initiatives in your organization, you may be lost in a sea of technologies and claims from vendors promising rapid delivery of applications to your employees, customers, and partners. To help explain some of the topics you will need to be aware of, and to separate the must-haves from the nice-to-haves, SAP has developed a reference guide for applying a mobile strategy in the context of application architectures, best Read More
E-Commerce Lesson: Success Gets a Yawn, Failure Takes a Beating
ERP giant SAP Aktiengesellschaft announced full details of its Internet strategy. Consumer electronics giant Best Buy announced 2Q earnings rise of 34 percent

software as a service agreement  growing challenges from such software component manufacturers as Ariba, Commerce One and Concur. However, neither the stock market nor news analysts seemed to care very much. Almost simultaneously, Best Buy announced second quarter earnings of $59 million (28 cents per share) which were up 34 percent from its Q2 earnings ($44.1 million; 21 cents per share) of a year ago. However, the company also noted that its Internet strategy would not be implemented in time for the holiday buying season. Best Buy's Read More
A Step-by-step Guide to Securing Your MS IIS Web Server with a Digital Certificate
You have a Microsoft Internet Information Services (MS IIS) web server. But what about your digital certificate solution? Learn how to test, purchase, install

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Adlib Software


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Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

software as a service agreement  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More
Absolute Software
Absolute Software provides services and technology for the security and management of mobile computers, smartphones, and netbooks.

software as a service agreement  Software Absolute Software provides services and technology for the security and management of mobile computers, smartphones, and netbooks. Read More
Soffront Software
Soffront Software, Inc., established in 1992 and located in Fremont, California (US), offers an integrated CRM solution spanning marketing, sales, customer

software as a service agreement  Software Soffront Software, Inc., established in 1992 and located in Fremont, California (US), offers an integrated CRM solution spanning marketing, sales, customer support, employee support, and portal applications. Soffront has more than 500 CRM installations worldwide. Soffront customers include mid-sized companies across all industries, federal, state, and local government agencies, and the departments of many Fortune 500 corporations. Read More
Axia Software


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STR Software


software as a service agreement  Software Read More

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