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 social worksoftware free


Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

social worksoftware free  is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is nothing more tha

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Documents related to » social worksoftware free

Zoho Joins the Social “Chatter”


The market for collaborative social networking software is getting ever hotly contested. Not long after Moxie Software announced its free Collaboration Spaces offering, Zoho, a provider of online productivity, collaboration, and business applications for businesses of all sizes, also decided to challenge the establishment of Jive Software, Microsoft Yammer, Salesforce Chatter, IBM Connections, and

social worksoftware free  Joins the Social “Chatter” The market for collaborative social networking software is getting ever hotly contested. Not long after  Moxie Software announced its free Collaboration Spaces offering , Zoho , a provider of online productivity, collaboration, and business applications for businesses of all sizes, also decided to challenge the establishment of Jive Software, Microsoft Yammer, Salesforce Chatter, IBM Connections , and other prominent social software providers. Zoho recently  announced Read More

Astute Social Relationship Management


Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this data is important, it’s not always easy to know how. Astute Solutions was founded in 1995 to offer call center and issue management software, which later became a full customer service solution. The acquisition of RealDialog from

social worksoftware free  Social Relationship Management Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this data is important, it’s not always easy to know how. Astute Solutions was founded in 1995 to offer call center and issue management software, which later became a full customer service solution. The acquisition of RealDialog from LiveWire Logic in 2006 added knowledge management to the offering. In 2010, Astut Read More

Moxie Software Offers Free Social Collaboration Apps


The days of companies making serious investments in general purpose social networks and collaboration tools seem to be numbered. The true value of collaboration tools comes only via enabling particular best practices and helping solve certain issues and situations. To that end, Moxie Software, a provider of customer-centric enterprise social software, recently announced the availability of its

social worksoftware free  Software Offers Free Social Collaboration Apps The days of companies making serious investments in general purpose social networks and collaboration tools seem to be numbered. The true value of collaboration tools comes only via enabling particular best practices and helping solve certain issues and situations. To that end, Moxie Software , a provider of customer-centric enterprise social software, recently announced the  availability of its Collaboration Spaces for free . Enterprises of all sizes Read More

Deltek Goes Social with Kona Business


Deltek, the leading global provider of enterprise software and information solutions for professional services firms and government contractors, has been talking for some time about its up-and-coming social networking product Kona. During its beta and/or preview phase throughout 2012 and later, the product was rolled out internally at Deltek (see blog post), and since then its free version has

social worksoftware free  Goes Social with Kona Business Deltek , the leading global provider of enterprise software and information solutions for professional services firms and government contractors, has been talking for some time about its up-and-coming social networking product Kona . During its beta and/or preview phase throughout 2012 and later, the product was rolled out internally at Deltek (see blog post ), and since then its free version has been available for Deltek customers, all types of enterprises and organiza Read More

Social Networks: How They're Turning CRM Upside Down


Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to …

social worksoftware free  Turning CRM Upside Down Social networking has collided with customer relationship management (CRM), and it's turning the relationship between businesses and their customers upside down. No longer are businesses simply tracking customer buying habits and attitudes through the use of surveys, focus groups, and traditional CRM solutions. Today, businesses are using social networking sites like Facebook and MySpace, or developing their own social networks—as is the case with Procter & Gamble—to create Read More

How Smart Retailers are Using Social Networking


Find out in From Sentiment to Insight: How Retailers Leverage Social Networking.

social worksoftware free  Smart Retailers are Using Social Networking How Smart Retailers are Using Social Networking Retailers have always dreamed of finding out what their customers were really thinking, but never had a practical method—until now. Today's social media networks contain key customer sentiment information like how customers feel about your stores, their shopping experience, and the products they intend to purchase. But how do you get to the information you're looking for? Customer sentiment information is Read More

Using Social Media Tools for Recruiting Talent


Boy, we have come a long way in the search for talent. Long gone are the days where company’s would place an advertisement in the classified ad section of their local newspaper’s and wait for the perfect candidate to call and request an interview—although some organizations today feel this is still a very effective recruiting method and often use it in conjunction with other channels. Today, it

social worksoftware free  Social Media Tools for Recruiting Talent Boy, we have come a long way in the search for talent. Long gone are the days where company’s would place an advertisement in the classified ad section of their local newspaper’s and wait for the perfect candidate to call and request an interview—although some organizations today feel this is still a very effective recruiting method and often use it in conjunction with other channels. Today, it’s more about what I like to call “cyber Read More

Social Learning for Field Service Employees


Although learning might be a top priority for companies who rely on field service employees to sustain their operations, ensuring the ongoing training of these employees can be a challenge. Technology, standards, workflows, etc. that affect the performance of field technicians and agents change frequently; and consequently, companies need to ensure that accurate knowledge reaches their remote

social worksoftware free  mind workshops or classes. Social learning does not only mean learning from others. As social technology becomes an integral part of many online learning/e-learning solutions, it opens the possibility for remote students not only to be exposed to learning materials, but also to actively participate in the creation and updating of these materials, as well as to learn from others. The social learning model, therefore, may very well apply to field technicians’ training needs. The underlying technology Read More

Rethinking Analytics for the Social Enterprise


Analytics can be transformative within an enterprise, but it is hard work to make it happen. Innovative organizations need to invest not only in the appropriate technology but also in human capital. This investment will represent an ongoing commitment—the data overload and increased customer expectations that we talk about will continue to accelerate and technology and analytical aptitude will need to keep up. Read this white paper to understand the social enterprise.

social worksoftware free  Analytics for the Social Enterprise Analytics can be transformative within an enterprise, but it is hard work to make it happen. Innovative organizations need to invest not only in the appropriate technology but also in human capital. This investment will represent an ongoing commitment—the data overload and increased customer expectations that we talk about will continue to accelerate and technology and analytical aptitude will need to keep up. Read this white paper to understand the social Read More

Trending Now: Social Learning


Social learning provides a community for everyone to ask and answer questions in an environment rife with varying perspectives, challenges, and insights. Multiple alternative resources exist for advanced learning, including video, massive open online courses, gamification, and social networking tools. This report addresses the business impact of social learning and how organizations can take advantage of it to grow.

social worksoftware free  Now: Social Learning Social learning provides a community for everyone to ask and answer questions in an environment rife with varying perspectives, challenges, and insights. Multiple alternative resources exist for advanced learning, including video, massive open online courses, gamification, and social networking tools. This report addresses the business impact of social learning and how organizations can take advantage of it to grow. Read More

RevTrax Announces New Offering Connecting Social Couponing With In-store Sales


RevTrax, a provider of an ominchannel promotions platform with the same name, announced the launch of RevTrax OpenShare, which will tie social coupon issuance and sharing to the point of sale. OpenShare allows marketers to deliver social coupons via any digital channel and track the usage to the in-store sale. The solution builds on RevTrax’s existing digital promotions platform

social worksoftware free  Announces New Offering Connecting Social Couponing With In-store Sales RevTrax, a provider of an ominchannel promotions platform with the same name, announced the launch of RevTrax OpenShare, which will tie social coupon issuance and sharing to the point of sale. OpenShare allows marketers to deliver social coupons via any digital channel and track the usage to the in-store sale. The solution builds on RevTrax’s existing digital promotions platform, removing many common roadblocks to digital and social Read More

SAP Trying to Jam Dreamforce 2013’s Social Noise


Given that SAP’s foe salesforce.com has been very vocal about its Salesforce Chatter enterprise social network (ESN) offering, SAP might have decided to somewhat spoil the Dreamforce 2013 mega-conference buzz by announcing the success of its SAP Jam social software platform for businesses. A year ago, SAP launched the SAP Jam ESN platform and social business processes (by combining the best

social worksoftware free  to Jam Dreamforce 2013’s Social Noise Given that SAP’s foe salesforce.com has been very vocal about its Salesforce Chatter enterprise social network (ESN) offering, SAP might have decided to somewhat spoil the Dreamforce 2013 mega-conference buzz by announcing the success of its SAP Jam social software platform for businesses. A year ago, SAP launched the SAP Jam ESN platform and social business processes (by combining the best features of former SuccessFactors Jambok and SAP StreamWork offerings), Read More

Social Recruiting for Dummies (Oracle Special Edition)


Read Social Recruiting for Dummies to get simple, practical advice on recruiting with social media, from creating and implementing a social recruitment strategy to fostering a truly aspirational employment brand.

social worksoftware free  (Oracle Special Edition) Read Social Recruiting for Dummies to get simple, practical advice on recruiting with social media, from creating and implementing a social recruitment strategy to fostering a truly aspirational employment brand. Read More

Kronos Workforce Central Going Social


At KronosWorks 2013 Kronos unveiled the Kronos Workforce Central 7.0.2 suite, slated for release at the end of 2013. It will give employees and managers a forum to collaborate and build consensus, motivate and recognize employees (including gamification and rewards for sharing best practices), onboard and train employees (via sharing documents, images, and videos), and prevent potentially costly

social worksoftware free  Workforce Central Going Social At KronosWorks 2013 Kronos unveiled the Kronos Workforce Central 7.0.2 suite , slated for release at the end of 2013. It will give employees and managers a forum to collaborate and build consensus, motivate and recognize employees (including gamification and rewards for sharing best practices), onboard and train employees (via sharing documents, images, and videos), and prevent potentially costly disruptions to operations. By integrating popular enterprise social Read More