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Social ERP Emerges—A Deep Dive into Oracle Social Network
In this report, TEC Senior ERP Analyst Ted Rohm continues his in-depth look at social enterprise resource planning (ERP) solutions. Download the report and get

social workinsurance  Deep Dive into Oracle Social Network In this report, TEC Senior ERP Analyst Ted Rohm continues his in-depth look at social enterprise resource planning (ERP) solutions. Download the report and get the details on the Oracle Social Network, Oracle’s enterprise social collaboration tool, and how it fits within the Oracle Social Cloud suite of products. Read More

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The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » social workinsurance


Sitecore Announces Social Starter Kit and Social Connected
During the Sitecore Symposium North America, Sitecore presented two new applications aimed at marketers interested in integrating customer engagement management

social workinsurance  Announces Social Starter Kit and Social Connected During the Sitecore Symposium North America,  Sitecore presented two new applications  aimed at marketers interested in integrating customer engagement management with website content management (WCM). Social Starter Kit combines online communities delivered by Telligent  with Sitecore's customer engagement platform and WCM. This addresses a challenge that marketing professionals are facing because, as a rule, they are using separate software Read More
The Seven Cs of Social Learning: How Social Learning Technologies Can Meet Today’s Business Challeng
Social learning can be classified as any type of learning where a person learns vicariously through observations of, or interactions with, others. Useful social

social workinsurance  Seven Cs of Social Learning: How Social Learning Technologies Can Meet Today’s Business Challeng Social learning can be classified as any type of learning where a person learns vicariously through observations of, or interactions with, others. Useful social technologies enable providers and users to navigate what is now called the “seven Cs”: content, consumption, contribution, conversation, collaboration, connections, and control, while remaining meaningful to the workflow of the business. Read More
IBM Social Analytics: The Science behind Social Media Marketing
Social media represents both a major opportunity and a major challenge. Read this white paper to learn how marketers are using technology to learn about their

social workinsurance  Social Analytics: The Science behind Social Media Marketing Social media represents both a major opportunity and a major challenge. Read this white paper to learn how marketers are using technology to learn about their customers’ attitudes, preferences, and buying habits from what they say on social media and through other platforms. Discover how marketers are combining customer analytics with other sources of customer information to guide marketing decisions and shape marketing campaigns, Read More
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

social workinsurance  is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is nothing more tha Read More
Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

social workinsurance  the Power of Social Networks to Customer Relationship Management (CRM) Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find Read More
Social Networks: How They're Turning CRM Upside Down
Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down

social workinsurance  Turning CRM Upside Down Social networking has collided with customer relationship management (CRM), and it's turning the relationship between businesses and their customers upside down. No longer are businesses simply tracking customer buying habits and attitudes through the use of surveys, focus groups, and traditional CRM solutions. Today, businesses are using social networking sites like Facebook and MySpace, or developing their own social networks—as is the case with Procter & Gamble—to create org Read More
Social Networks: How They're Turning CRM Upside Down
Social networking has collided with customer relationship management, and it s turning the relationship between businesses and their customers upside down

social workinsurance  Turning CRM Upside Down Social networking has collided with customer relationship management, and it s turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to … Read More
How to (Ab)Use Your Employees as a Social Platform
Last month I came across Julie Bort's article Your Company Might Think It Can Control Your Facebook Account Soon, which depicted current social guidance efforts

social workinsurance  Your Employees as a Social Platform Last month I came across Julie Bort's article Your Company Might Think It Can Control Your Facebook Account Soon , which depicted current social guidance efforts by a few large brands such as Pepsi, Dell, Gap, and Intel. She brought up the interesting point that Pepsi is mulling over the idea of engaging its employees—i.e., its most treasured resource—in extracurricular activities. And this is exactly what I want to discuss with you today. What Is Employee Social Read More
How to Capitalize on Social Networking Sites
Virtual worlds where customers can connect and share information are another channel through which marketers can improve the customer experience. Social

social workinsurance  to Capitalize on Social Networking Sites Virtual worlds where customers can connect and share information are another channel through which marketers can improve the customer experience. Social networks can help you gain customer input on product and service development—and, of course, to reinforce brand messaging. Learn the four steps you can take to improve your customer experience by integrating online, off-line, and branding efforts via social networking. Read More
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

social workinsurance  relationship management (CRM) (Wikipedia) Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer Customer relationship management (CRM) is also known as : Customer Intelligence , Customer Service , Consumer Relationship System , Business Intelligence , Enterprise Relationship Management , Employee Experience Management , Customer Experience , Consumer Relationship System , Customer Experience Management , Service System , Relationship Management , Customer Experience Read More
Attensity Social Analytics Suite
Attensity@s suite of social analytics and engagement applications is built on Attensity@s text analytics platform and offers organizations the key

social workinsurance  Social Analytics Suite Attensity’s suite of social analytics and engagement applications is built on Attensity's text analytics platform and offers organizations the key capabilities they need to leverage customer conversations as a business asset. Read More
New Version of TIBCO's Enterprise Social Platform: tibbr 4
tibbr 4 is the new version of what TIBCO calls its enterprise social platform. Beyond issuing a press release, TIBCO demoed the latest version of tibbr at the

social workinsurance  Version of TIBCO's Enterprise Social Platform: tibbr 4 tibbr 4 is the new version of what TIBCO calls its enterprise social platform. Beyond issuing a press release , TIBCO demoed the latest version of tibbr at the TUCON 2012 conference to showcase some of tibbr's new features— like the tibbr Enterprise Social Graph application programming interface (API) to allow partners and developers to build their own social applications, and tibbr Insights for social analytics, among others. Ram Menon, Read More
Improving Customer Engagement with Social CRM
In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive

social workinsurance  Customer Engagement with Social CRM In a  previous pos t I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive value in CRM remain valid, they are far from being sufficient in the context of social CRM (SCRM). Yet most organizations need structure to conduct their activities. As far as CRM is concerned, the social aspect has brought to the surface what already existed but had been dodged by businesses, for a Read More
Oracle Unveils Oracle Social Relationship Management Suite at Oracle OpenWorld
At Oracle OpenWorld, Larry Ellison introduced Oracle Social Relationship Management (SRM) Suite. The product incorporates multiple social platforms to

social workinsurance  Unveils Oracle Social Relationship Management Suite at Oracle OpenWorld At Oracle OpenWorld, Larry Ellison introduced  Oracle Social Relationship Management (SRM) Suite . The product incorporates multiple social platforms to facilitate real-time interaction between companies and their clients. For existing Oracle customers the obvious advantage comes from the fact that Oracle SRM Suite integrates with other Oracle enterprise applications (i.e., Oracle Fusion Marketing, Oracle Fusion Sales Catalo Read More
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