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Astute Social Relationship Management
Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this

social workindustry market analysis  Social Relationship Management Social media provides data to the enterprise on how its customers are interacting. Even though most decision makers understand that gathering and analyzing this data is important, it’s not always easy to know how. Astute Solutions was founded in 1995 to offer call center and issue management software, which later became a full customer service solution. The acquisition of RealDialog from LiveWire Logic in 2006 added knowledge management to the offering. In 2010, Read More

CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » social workindustry market analysis


The Lesser-Known (Social) Facts about Microsoft Dynamics CRM
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC

social workindustry market analysis  making Microsoft Dynamics CRM social in terms of collaboration and crowdsourcing (to listen to their customers). The vendor admits that salesforce.com might have sucked the air out of the social CRM room with its Salesforce Chatter and “Social Enterprise” themes (see TEC’s blog post ). If anything, Microsoft believes to be ahead of the game with its Office 365 integration capabilities (Chatter is not yet in the unified communications [UC] game). Another revelation was in regard to the product’s Read More
SAP Launches Real-time Social Insights
Analytics are especially important in social enterprise applications. Most companies are trying to leverage almost every technology available in the market, but

social workindustry market analysis  Launches Real-time Social Insights Analytics are especially important in social enterprise applications. Most companies are trying to leverage almost every technology available in the market, but they still have no idea about what is effective and what is a waste of time. To that end, at the recently held CRM Evolution event, SAP   launched its Social Contact Intelligence analytic application , which can be used to unlock information (real-time sentiment and contact insights) from a company’s Read More
Saba Software: Figuring Out Social Talent Management
For years, Saba Software has been helping companies transform enterprise-wide learning and how people do their work. In this article, principal TEC analyst P.J.

social workindustry market analysis  Software: Figuring Out Social Talent Management Saba Software helps companies build a transformative workplace. The vendor began by enabling companies to transform enterprise-wide learning, and now provides them with the tools to transform the way people do work in general. This is done by enabling more rapid innovation and faster product development with direct feedback from customers to increase revenue and decrease time to market, by fostering informed partner communities to accelerate channel pipel Read More
IFS Joins the Corporate Social Responsibility Fray
While day 1 of the IFS World Conference 2012 in Gothenburg, Sweden was mostly about mobility, day 2 expanded into some other interesting themes and topics. IFS

social workindustry market analysis  Joins the Corporate Social Responsibility Fray While day 1 of the IFS World Conference 2012 in Gothenburg, Sweden was mostly about mobility , day 2 expanded into some other interesting themes and topics. IFS has long positioned itself as a single-instance global enterprise resource planning (ERP) solution alternative to SAP and Oracle. The realm of corporate social responsibility (CSR) presents notable challenges for organizations due to the intricacy of global and local laws and regulations and the Read More
How Smart Retailers are Using Social Networking
Find out in From Sentiment to Insight: How Retailers Leverage Social Networking.

social workindustry market analysis  Smart Retailers are Using Social Networking How Smart Retailers are Using Social Networking Retailers have always dreamed of finding out what their customers were really thinking, but never had a practical method—until now. Today's social media networks contain key customer sentiment information like how customers feel about your stores, their shopping experience, and the products they intend to purchase. But how do you get to the information you're looking for? Customer sentiment information is Read More
Sitecore Announces Social Starter Kit and Social Connected
During the Sitecore Symposium North America, Sitecore presented two new applications aimed at marketers interested in integrating customer engagement management

social workindustry market analysis  Announces Social Starter Kit and Social Connected During the Sitecore Symposium North America,  Sitecore presented two new applications  aimed at marketers interested in integrating customer engagement management with website content management (WCM). Social Starter Kit combines online communities delivered by Telligent  with Sitecore's customer engagement platform and WCM. This addresses a challenge that marketing professionals are facing because, as a rule, they are using separate software Read More
The ERP Market 2001 And Beyond - Part 4: Market Predictions
ERP will be redefined as a platform for enabling e-business globally. Originally focused on automating internal processes of an enterprise, ERP systems will

social workindustry market analysis  erp vendors,erp systems,erp software,erp market,erp system,epicor iscala,epicor 9,erp software vendors,erp products,best erp,web erp,online erp,on demand erp,navision software,sage erp Read More
Improving Revenue and Customer Engagement with Social Media Analytics
Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be

social workindustry market analysis  and Customer Engagement with Social Media Analytics Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be new to the channel—not to say a bit skeptical. Fortunately, advances in social media analytics now offer retailers the ability to act on intelligence gleaned from online conversations occurring across both professional and consumer-generated media sites. Learn more now. Read More
Creating an Effective Social Recruiting Strategy—A Guide
This white paper explains how to best use social media (e.g., Facebook and LinkedIn) to reach highly qualified candidates and passive job seekers, build company

social workindustry market analysis  an Effective Social Recruiting Strategy—A Guide This white paper explains how to best use social media (e.g., Facebook and LinkedIn) to reach highly qualified candidates and passive job seekers, build company brand recognition, and reduce sourcing costs to meet company objectives. Read More
Has Market Been Too Harsh On Great Plains?
On June 27, Great Plains Software, Inc., a leading mid-market provider of back-office and e-business solutions, announced financial results for the fiscal

social workindustry market analysis  microsoft solomon,microsoft business solutions,microsoft dynamics,microsoft great plains,microsoft dynamics great plains,microsoft axapta,great plain,microsoft frx,microsoft accounting software,great plains accounting,microsoft navision,microsoft accounting,dynamics,great plains accounting system,accounting software Read More
Social ERP Emerges—A Deep Dive into Deltek Kona
In two previous posts on the emergence of social enterprise resource planning (ERP), TEC Senior ERP Analyst Ted Rohm took a look at how social ERP software

social workindustry market analysis  on the emergence of social enterprise resource planning (ERP), TEC Senior ERP Analyst Ted Rohm took a look at how social ERP software capabilities are transforming the way people work and gave an overview of how the ERP vendors are bringing the social facilities to their products. In this report, Ted takes a deeper dive into Deltek’s Kona enterprise social collaboration tool. Download the report and get the details. Read More
Business Process Analysis versus Business Process Management
Business process analysis (BPA) vendors are trying to enter the business process management (BPM) market by marketing themselves as BPM solutions. This article

social workindustry market analysis  BPM,business process management,business process modeling,BPA,business process analysis,business process,business process design,BPR,business process redesign,business process changes Read More
Financial Analysis Clears the “Profit Haze”
Designed to be agile and dependable, financial analysis solutions can bring clarity to the reasons behind your company’s growth, and help steer you toward

social workindustry market analysis  guide to financial analysis,company profitability information and analysis,financial statement analysis software,tec tools for financial analysis,conducting analysis across units Read More

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