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Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

social workindustry index  Technologies Resources Related to Social Media and Customer Experience Feedback : Social Media (Wikipedia) Customer Experience (Wikipedia) Social Media and Customer Experience Feedback Social Media is also known as : Social Media Applications , Social Media Articles , Social Media Basics , Social Media Brands , Social Media Business , Social Media Communication , Social Media Community , Social Media Company , Social Media Consultants , Social Media Consulting , Social Media Content , Social Media Data , Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » social workindustry index


TIBCO's tibbr 4 and Enterprise Social Graph API
Salesforce Chatter, Jive Software, Saba People Cloud, Microsoft Yammer, etc. are getting some company. TIBCO's tibbr is only 18 months old but already used by a

social workindustry index  tibbr 4 and Enterprise Social Graph API Salesforce Chatter, Jive Software, Saba People Cloud, Microsoft Yammer, etc. are getting some company. TIBCO's tibbr is only 18 months old but already used by a million people in 104 countries, 56 percent of them on smartphones. Users can mark their affinities (likes), post updates, and handle files in TIBCO’s social offering. With tibbr, users can follow anything and support everything, while corporate IT departments control issues such as security, Read More...
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

social workindustry index  demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More...
Autodesk and Jitterbit Partner to Increase Access to PLM Data
Autodesk continues its foray into the cloud product lifecycle management (PLM) game after its recent launch of Autodesk PLM 360 and acquisition of Inforbix. The

social workindustry index  PLM 360 with salesforce.com’s social CRM applications will be on the roadmap. Given that currently PLM 360 doesn’t have much in terms of “social design” capabilities, it will be interesting to watch whether Autodesk will want to leverage the Chatter or Do.com platform by salesforce.com for social PLM collaboration. Perhaps it will take the Microsoft Sharepoint route. Or maybe both. TEC blog post (Apr 2012): Inforbix – About Smart Product Information Discovery and Consumption Read More...
Find Out How Much You Should be Paying (and Earning) with PayScale
Seattle-based software vendor PayScale has created a tool that evaluates salaries per industry, job type, geography, etc. and delivers this information to

social workindustry index  certain markets and reveal social issues.   Gathering information to match salaries and job profiles is relatively straightforward for some industry sectors like IT, where it’s very clear what skills, education, experience, and certification someone needs for specific types of jobs. But in services companies, it’s not that easy, since people skills are not easy to quantify and are not covered by certifications. For example, one cannot become certified in social media, communication skills, Read More...
A More Social IBM (for Enterprises, at Least)
On November 8, 2010, IBM announced its Global Business Services initiative to help companies address their social networking initiatives and issues, and use

social workindustry index  More Social IBM (for Enterprises, at Least) On November 8, 2010,  IBM announced its Global Business Services initiative to help companies address their social networking initiatives and issues, and use social network technologies and strategies. An important part of this announcement was the unveiling of IBM Lotus Connections 3.0 , an application that provides tools for social networking and collaboration: forums, blogs, and social analytics, as well as other interesting tasks. This complete initiative Read More...
Social Networking in Talent Management
Organizations are dealing with a new organizational model. Employees often work remotely, and they interact with teammates, peers, and customers through the

social workindustry index  how talent management and social networking technology can help align your company, and allow employees to collaborate efficiently, without a traditional top-down management model. Read More...
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

social workindustry index  relationship management (CRM) (Wikipedia) Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer Customer relationship management (CRM) is also known as : Customer Intelligence , Customer Service , Consumer Relationship System , Business Intelligence , Enterprise Relationship Management , Employee Experience Management , Customer Experience , Consumer Relationship System , Customer Experience Management , Service System , Relationship Management , Customer Experience Read More...
The Social Workplace: Using Social Networks to Boost Learning, Collaboration, and Success
Some of the best experts in the business are your long-time employees, top performers, and innovators. Unlock their expertise and the impact could be dramatic

social workindustry index  Social Workplace: Using Social Networks to Boost Learning, Collaboration, and Success Plateau delivers a best-of-breed talent management solution with deep functionality for learning management, performance management, compensation management and career and succession planning. This allows organizations to take a unified approach to develop, manage, reward and optimize their talent. Source: Plateau Systems Resources Related to The Social Workplace: Using Social Networks to Boost Learning, Read More...
Social Media Today LLC
Social Media Today is an online community for professionals in public relations, marketing, advertising, and other fields. The community@s content is

social workindustry index  Media Today LLC Social Media Today is an online community for professionals in public relations, marketing, advertising, and other fields. The community’s content is contributed by members. Read More...
Rethinking Analytics for the Social Enterprise
Analytics can be transformative within an enterprise, but it is hard work to make it happen. Innovative organizations need to invest not only in the appropriate

social workindustry index  Analytics for the Social Enterprise Analytics can be transformative within an enterprise, but it is hard work to make it happen. Innovative organizations need to invest not only in the appropriate technology but also in human capital. This investment will represent an ongoing commitment—the data overload and increased customer expectations that we talk about will continue to accelerate and technology and analytical aptitude will need to keep up. Read this white paper to understand the social Read More...
How to (Ab)Use Your Employees as a Social Platform
Last month I came across Julie Bort's article Your Company Might Think It Can Control Your Facebook Account Soon, which depicted current social guidance efforts

social workindustry index  Your Employees as a Social Platform Last month I came across Julie Bort's article Your Company Might Think It Can Control Your Facebook Account Soon , which depicted current social guidance efforts by a few large brands such as Pepsi, Dell, Gap, and Intel. She brought up the interesting point that Pepsi is mulling over the idea of engaging its employees—i.e., its most treasured resource—in extracurricular activities. And this is exactly what I want to discuss with you today. What Is Employee Social Read More...
Social Media Kit
From small business to global enterprise, social media has taken the corporate world by storm, and it’s here to stay. So what is social media? And how do you

social workindustry index  business to global enterprise, social media has taken the corporate world by storm, and it’s here to stay. So what is social media? And how do you decide where it fits in your online strategy? This white paper aims to offer users a social media “kit” which can help answer these questions. Read More...

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