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Software Functionality Revealed in Detail
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 social workindustry association


Customer Relationship Management and Social Networks-They're Related How, Again?
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a

social workindustry association  Relationship Management and Social Networks-They're Related How, Again? Originally published - February 7, 2007 By now, there isn't a soul reading this who hasn't heard of SAP . By now, there isn't a soul reading this who hasn't heard of salesforce.com . By now, there isn't a soul reading this who hasn't heard of MySpace . Or YouTube , or LinkedIn , or Friendster , or Many of you may know that both SAP and salesforce.com use blogs, podcasts, and user communities to communicate with their customers

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Pet Industry Finds Fresher Air in NetSuite Cloud


NetSuite has long achieved tremendous success in the distribution and retail sectors, with recent forays in manufacturing, and a total of 16,000 customers. With this combination of capabilities, the cloud enterprise software vendor recently announced new customer wins in the pet goods sector, a $55.5 billion industry in the US alone (according to the American Pet Products Association). NetSuite

social workindustry association  touch points—Web, brick-and-mortar stores, social, mobile—all from a single cloud-based commerce system. Pet goods companies running NetSuite report that they are growing revenues, optimizing inventory management, improving productivity, building stronger customer and partner relationships, and expanding B2B and B2C sales channels atop the SuiteCommerce platform. The platform enables a 360-degree view into customer relationships, real-time data visibility and analytics, real-time inventory Read More

The Many Angles to Dive into the BPM Water


These days, the concepts of business process management (BPM) have become more unified, and BPM functionality from different vendors seems to be more converged. However, organizations may have their own reasons for adopting BPM—different business features and requirements will lead to different matching points between adopting organizations and BPM solutions. In the mean time, BPM vendors are

social workindustry association  highlights that Oracle presented, social BPM is the one I enjoyed the most. By integrating BPM with Enterprise 2.0 , a BPM system will be able to conduct rigid and structured processes, facilitate informal collaboration during process execution, and capture tacit knowledge for better decision making and process improvement. This feature should be beneficial to BPM users, especially to knowledge-oriented organizations. Above are just a few examples of how differently BPM vendors promote their products Read More

Interview with NGC Marketer—Flushing Out the Value Prop


New Generation Computing, Inc. (NGC) provides best-of-breed enterprise solutions for PLM, global sourcing/supply chain management, and ERP, along with a full range of consulting services for apparel and fashion companies. TEC's P.J. Jakovlevic recently sat down with Mark Burstein, NGC's president of sales, marketing, and R&D, to get his take on the company's offerings, competitive landscape, and growth strategies.

social workindustry association  by mid-2015.    In social media, we have incorporated the Voice of the Customer features into the latest release of our PLM, allowing our customers to conduct surveys and focus groups to get customer reaction to proposed styles. Survey groups can be customers, focus groups, and wear testers, and survey types can be to either select favorite or rank products (1-X, 1-5 stars, etc.) for fit, color, comfort, price, durability, etc., with the ability to capture comments. One can weigh the reviewer’s score Read More

Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

social workindustry association  text to e-mail and social media. However, maintaining the quality of interactions across channels and reducing queuing and routing times have always been on the list of challenges for most call centers. Employee turnover can also be burdensome on call center operations. Most call centers attempt to match candidates’ skills to available customer-facing positions such that they can perform most tasks with minimal training. For instance, a person working in customer support should be calm and patient Read More

5 Ways to Effectively use Social Media to Conduct Your Job Search


In Using Social Media Tools for Recruiting Talent, I discussed how more and more businesses today are using social media tools for attracting and finding the right person to fill a position. This current post will focus on the job seeker. It’s no secret that the last few years has seen unemployment rates rise well above the norm. In fact, recent numbers show that—while things are slowly getting

social workindustry association  Ways to Effectively use Social Media to Conduct Your Job Search In Using Social Media Tools for Recruiting Talent , I discussed how more and more businesses today are using social media tools for attracting and finding the right person to fill a position. This current post will focus on the job seeker. It’s no secret that the last few years has seen unemployment rates rise well above the norm. In fact, recent numbers show that—while things are slowly getting better—many in the market for a job are Read More

ShopSocially to Help Retailers Measure Social Commerce Benefits


ShopSocially, a social commerce software provider, has announced the addition of an A/B Testing framework to its platform, so that Internet retailers can measure the exact incremental business benefits accrued by adding onsite social commerce modules on their e-commerce Web sites. The vendor makes the entire shopping experience more social by adding relevant on-site social modules to an e-commerce Web site.

social workindustry association  to Help Retailers Measure Social Commerce Benefits ShopSocially , a social commerce software provider, has announced the addition of an A/B Testing framework to its platform, so that Internet retailers can measure the exact incremental business benefits accrued by adding onsite social commerce modules on their e-commerce Web sites. ShopSocially is a comprehensive social commerce platform that brings “social to commerce” and not the other way around. The vendor makes the entire shopping experience Read More

American Management Association Launches Blended Learning with the Help of Eedo Knowledgeware


As an international leader, the American Management Association (AMA) was focused on maximizing the advantages of instructor-led training, while minimizing its disadvantages. Before adding a blended learning offering to its core business, AMA needed to define its strategic targets, and turned to Eedo Knowledgeware for help. Since launching its blended learning offering, AMA has greatly increased value to its customers.

social workindustry association   Read More

Word Association


I have a danish on my desk that I want to eat. Actually, it's half a danish... almond, homemade with butter. But first, this week's white paper topic: ecommerce. I'm actually going to direct you to a datasheet by AppFinity on e-commerce solutions. This does require registration, but it's worth it. Not necessarily for the datasheet alone, but to access other white papers. I know, white papers

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Social Media and the Future of Business


The buzz is that social media can be used to benefit business. So what are the social media platforms (SMPs) that are economically relevant to a business organization? How can they be used and leveraged? And why are they valued? This research paper answers these questions and more, concluding that a social media platform can be economically valuable to an organization only if it generates information that either improves the reliability of existing information or is new information. Learn more. Download now.

social workindustry association  The buzz is that social media can be used to benefit business. So what are the social media platforms (SMPs) that are economically relevant to a business organization? How can they be used and leveraged? And why are they valued? This research paper answers these questions and more, concluding that a social media platform can be economically valuable to an organization only if it generates information that either improves the reliability of existing information or is new information. Learn more. Download n Read More

IBM Social Analytics: The Science behind Social Media Marketing


Social media represents both a major opportunity and a major challenge. Read this white paper to learn how marketers are using technology to learn about their customers’ attitudes, preferences, and buying habits from what they say on social media and through other platforms. Discover how marketers are combining customer analytics with other sources of customer information to guide marketing decisions and shape marketing campaigns, cultivating relationships with online advocates to help steer product development, and, ultimately, boosting sales and revenue.

social workindustry association  Social Analytics: The Science behind Social Media Marketing Social media represents both a major opportunity and a major challenge. Read this white paper to learn how marketers are using technology to learn about their customers’ attitudes, preferences, and buying habits from what they say on social media and through other platforms. Discover how marketers are combining customer analytics with other sources of customer information to guide marketing decisions and shape marketing campaigns, Read More

Zoho Joins the Social “Chatter”


The market for collaborative social networking software is getting ever hotly contested. Not long after Moxie Software announced its free Collaboration Spaces offering, Zoho, a provider of online productivity, collaboration, and business applications for businesses of all sizes, also decided to challenge the establishment of Jive Software, Microsoft Yammer, Salesforce Chatter, IBM Connections, and

social workindustry association  Joins the Social “Chatter” The market for collaborative social networking software is getting ever hotly contested. Not long after  Moxie Software announced its free Collaboration Spaces offering , Zoho , a provider of online productivity, collaboration, and business applications for businesses of all sizes, also decided to challenge the establishment of Jive Software, Microsoft Yammer, Salesforce Chatter, IBM Connections , and other prominent social software providers. Zoho recently  announced Read More

Automation Anywhere’s Cumulus Uses Social Collaboration for Process Automation


Automation Anywhere, a provider of automation software, recently announced the availability of Automation Anywhere Cumulus, possibly the first social enterprise process automation solution on the market. The tool helps businesses identify and prioritize task automation by tapping into the collective wisdom of their user community. Designed to use social collaboration to quickly determine return on

social workindustry association  Anywhere’s Cumulus Uses Social Collaboration for Process Automation Automation Anywhere , a provider of automation software, recently announced the availability of Automation Anywhere Cumulus , possibly the first social enterprise process automation solution on the market. The tool helps businesses identify and prioritize task automation by tapping into the collective wisdom of their user community. Designed to use social collaboration to quickly determine return on investment (ROI)-producing Read More

Tracx Releases Social Leads


Tracx has announced its new Social Leads product, part of its set of social intelligence tools. The application identifies individuals interested in buying a company's products by crawling through a variety of social media, community forums, and retail sites, for example, Facebook, Twitter, Google+, Amazon, and eBay. Tracx Social Leads unveils relevant customer conversations as well as what

social workindustry association  Releases Social Leads Tracx has announced its  new Social Leads product , part of its set of social intelligence tools. The application identifies individuals interested in buying a company's products by crawling through a variety of social media, community forums, and retail sites, for example, Facebook, Twitter, Google+, Amazon, and eBay. Tracx Social Leads unveils relevant customer conversations as well as what stage of the buying process the customer is at. According to Tracx, the buying cycle Read More