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Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
selections of business systems social work:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
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Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
selections of business systems social work:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
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Abstract:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers (...)
Excerpt related to
selections of business systems social work:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has...
Published:
2000-10-04
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Abstract:
ABAS Business Software has built a name for itself as a mid-market enterprise resource planning (ERP) vendor to contend with.
In his latest article, TEC principal analyst P.J. Jakovljevic reviews the company’s major ERP offering, describes how the
mid-market ERP vendor the differentiated itself from th (...)
Excerpt related to
selections of business systems social work:
ABAS Business Software has built a name for itself as a mid-market enterprise resource planning (ERP) vendor to contend with.
In his latest articl...
Published:
2011-12-07
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Abstract:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
Excerpt related to
selections of business systems social work:
... Rubin's job was to make these systems more user ... sales support,
and cultural and social factors.". ... implement user-focused principles across their
entire business. ...
Published:
2002-01-18
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Abstract:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the
case with Procter & Gamble, developing their own social n (...)
Excerpt related to
selections of business systems social work:
Social networking has collided with customer relationship management, and it's turning the relationship between businesses
and their customers ups...
Published:
2007-10-24
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Abstract:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be measured by two key variables. These variables are complexity of requirements and level of expertise of
the selection/implementation team. The more complex the (...)
Excerpt related to
selections of business systems social work:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be ...
Published:
2004-07-13
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Excerpt related to
selections of business systems social work:
... away from generic widget manufacturing selections where price ... with
on-premise legacy systems, trust issues ... consumer technologies with business
applications to ...
Published:
2011-10-27
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Abstract:
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces the
amount of data that needs to be moved, and thereby reduces both the initial cost and ongoing maintenance cost of application
integration. (...)
Excerpt related to
selections of business systems social work:
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces
the amount of data that ne...
Published:
2003-05-30
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Abstract:
This article explores how the proof of concept (POC) fits into the software selection process, when a POC should be undertaken,
structural variables, and the advantages and disadvantages of the POC from the client and value-added reseller point of view. (...)
Excerpt related to
selections of business systems social work:
This article explores how the proof of concept (POC) fits into the software selection process, when a POC should be undertaken,
structural variabl...
Published:
2004-07-12
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Abstract:
Enterprise systems, in fact, are devised to operate by codifying a set of business processes and employees have to learn
the whys, wheres, and whos of the business process (workflows) rather than hows of the software screens. (...)
Excerpt related to
selections of business systems social work:
Enterprise systems, in fact, are devised to operate by codifying a set of business processes and employees have to learn the
whys, wheres, and who...
Published:
2002-07-09
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Abstract:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with
soul-searching dilemmas, possibly with more issues t (...)
Excerpt related to
selections of business systems social work:
Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology
transition from W...
Published:
2002-08-16
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Abstract:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to
assess results and declare success. (...)
Excerpt related to
selections of business systems social work:
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility
implies that t...
Published:
2004-11-09
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Abstract:
Business Activity Monitoring (BAM) can bring significant business value in the world of technical data, but its justification
must be derived from business management improvements. The most important claim for BAM is that it can fundamentally alter
the way businesses understand and act to threats and opp (...)
Excerpt related to
selections of business systems social work:
Business Activity Monitoring (BAM) can bring significant business value in the world of technical data, but its justification
must be derived from...
Published:
2004-01-03
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Abstract:
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a
smooth migration path for existing customers. (...)
Excerpt related to
selections of business systems social work:
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth
migration path for...
Published:
2002-02-19
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Abstract:
In going through a business decision process for complex technology selections, more and more use is being made of technologically
driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive
a solution from them assumes an ability to accurate (...)
Excerpt related to
selections of business systems social work:
In going through a business decision process for complex technology selections, more and more use is being made of technologically
driven processe...
Published:
2001-05-30
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Abstract:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist.
If you analyze hardware maintenance from an enterprise perspective, you will identify those options and ensure the cost-effective
delivery of those services. (...)
Excerpt related to
selections of business systems social work:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If
you analyze hardware m...
Published:
2000-10-24
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Excerpt related to
selections of business systems social work:
... so many stories about failed software implementations, selections of the ...
all should know what the company they work for does, where the business they are ...
Published:
2009-10-06
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Abstract:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to former
ERP stardom given the company's recent product enhancements, new partnerships and customer base retention/expansion initiatives? (...)
Excerpt related to
selections of business systems social work:
Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to
former ERP stardom given the...
Published:
2002-02-18
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Excerpt related to
selections of business systems social work:
... how you’re now being forced to work? ... companies make rational, justifiable
software selections more quickly ... She has worked as a business systems
analyst and ...
Published:
2011-02-17