Documents » routing of reports to one or multiple departments locations or clinicians based on customer defined criteria.
Abstract: Five
criteria usually dominate storage purchase decisions in the small and midsized enterprise (SME) marketplace: product features and functions; cost; reliability; service; and support. Using these
criteria, SMEs often find that their final shortlists of vendors include storage products from EMC and IBM. Find out what
criteria your SME should use to choose between these two vendor’s offerings.
PubDate: 4/9/2010 11:29:00 AM
Abstract: Whether an application is best implemented as an ASP provided application or service, built in-house or purchased, generally depends on the same criteria as what would be used for outsourcing a function or process. This part details that criteria.
Abstract: Definition of Multi-Criteria Decision-Making (MCDM): Methods incorporating multiple conflicting criteria into the management planning process
Abstract: Though it’s advantageous to maintain operations in one location, distributors must sometimes operate multiple locations to meet local customers’ needs. Unfortunately, branch operations are expensive to operate, and to be successful, their services must be equal—but not identical—to those the home office provides. The challenges of knowing how to stock those branches can be overcome with a distribution software solution.
Abstract: In the past, the growing pains of voice over Internet protocol (VoIP) centered on voice quality. However, VoIP solutions are now attractive alternatives to conventional analog voice and the public switched telephone network (PSTN). As real-world VoIP rollouts continue, however, new sets of challenges are emerging; in particular, businesses are encountering unanticipated problems as they deploy VoIP to remote locations.
Abstract: The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.
Abstract: Some companies need to secure multiple domains or host names for their Web sites. The Starter PKI program from thawte provides a system that enables the purchase and renewal of multiple secure socket layers (SSLs) and code signing certificates. Cut the red tape involved in adding domain names: find out how The Starter PKI Program works, as well as how to enroll, the costs involved, and how it can benefit you.
Abstract: The product development life cycle - innovate, conceptualize, plan, design, procure, produce, deliver, service, and retire - naturally includes multiple people, operating in multiple departments, and typically from multiple companies, each with locations in multiple countries around the world. Solving inherent difficulties that result from managing this complexity are the raison d’être for PLM solutions.
Abstract: Business Engine provides best-of-breed PPM functionality for internal IT departments, focusing on financial governance. For organizations seeking flexible workflow and IT governance capabilities, BEN delivers functionality in the financial services, health care, government, manufacturing, telecommunications, pharmaceuticals and retail vertical markets.
Abstract: The idea that tier-one systems are difficult to maintain and upgrade is based on outdated notions about their complexity and flexibility. Although tier-one systems are more complex internally than tier-two or tier-three systems, tier-one systems are often easier to maintain: for one thing, one enterprise system is easier to maintain than several. Learn more about this and other reasons for upgrading to a tier-one system.
Abstract: The process of selecting software can be streamlined by paying close attention to the types and quantities of criteria you use. Better decision processes will distinguish between two key types of criteria and limit the number of criteria considered.
Abstract: To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
Abstract: European nearshore locations are viewed as a complementary and alternative sourcing option to onshore and offshore locations. It offers a language and culture fit, and in some cases enjoys certain international trade agreements with the client's residing countries. Malta is an ideal nearshore location because it offers significant reduced development and implementation risks and lower hidden costs.
Abstract: This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the 'big picture' of customer relationship management (CRM).
Abstract: It’s never been more important to create and sustain mutually valuable customer relationships. How can your company improve execution of customer-centric business management and drive total customer value? Learn about four best practices for better customer experience management, including building genuine relationships through collaboration. Explore the next frontier in achieving genuine customer relationships.
Abstract: When considering any software solution, two things come to mind: flexibility and cost. With virtualization technology, multiple applications can now be hosted safely and securely on a single server, eliminating the overhead of running multiple operating systems (OS) per server. This capability can greatly reduce costs and help organizations deliver consistent service levels despite unpredictable workloads.
Abstract: To simplify and greatly improve their BI shortlist selection processes, companies should focus on the business value and ongoing expenses that different solutions create—measured across a few key variables. This paper outlines key criteria that companies should consider when creating their business intelligence shortlists—and when making their ultimate selections.
Abstract: Model-based architectures are conceptually superior on all fronts to conventional approaches to development. So far, they have not yet attained high levels of maturity and robustness and hence most organizations are living with conventional approaches. This paper compares the next generation of architectures, called model-based architectures, with current generation architectures from these perspectives. The extent of improvements in model-based architectures over current generations of applications is evaluated based on the above listed criteria for sustainable competitive advantage.
Abstract: Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.