Documents » researches on customer relationship management for medical products management.
Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
Abstract: For today’s
medical device manufacturer, today’s world is complex. The convergence of technology and implanted
medical devices has led to some of the most innovative and effective new
medical therapies in history. Unfortunately, that convergence has created tremendous complexities in the development, manufacture, and implantation of those devices. One area that continues to undergo transformation is patient device tracking (PDT).
PubDate: 3/13/2007 5:14:00 PM
Abstract: Based in Warsaw, Indiana (US), Symmetry Medical offers professional services for medical device manufacturers. To link operations, processes, and data from its twenty global locations—in real time—the company needed a flexible enterprise resource planning (ERP) solution built on the latest technology. Find out how Symmetry chose a solution with built-in advanced planning and scheduling (APS) and multisite accessibility.
Abstract: To stay ahead of the competition, medical device manufacturers must find ways to speed product development, create manufacturing efficiencies, and increase the effectiveness of sales and marketing investments—while addressing product safety and regulatory compliance. Read about a solution that incorporates best practices while maintaining the flexibility to support the evolving needs of your growing medical device company.
Abstract: The US Family and Medical Leave Act (FMLA) of 1993 was enacted to grant employees family and temporary medical leave, under certain circumstances. Thus, employers are at risk of losing costly court battles if they are failing to ask the right questions about their corporate leave procedures. Are your policies really protecting your organization from FMLA litigation?
Abstract: The US Food and Drug Administration (FDA) requires pharmaceuticals and medical device companies to comply with numerous standards. Medical device manufacturers have long embraced enterprise resource planning (ERP) and customer relationship management (CRM), but primarily use them to achieve operational efficiencies. However these systems can play a significant role in their abilities to comply with strictly FDA regulations.
Abstract: In the medical device manufacturing industry, errors can cost more than money—they can cost lives. In order to meet safety regulations, manufacturers are turning to enterprise resource planning (ERP) solutions. Discover the five features any medical device manufacturer should look for in an ERP system in order to meet compliance requirements, produce high-quality products, operate efficiently, and maximize profitability.
Abstract: The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.
Abstract: Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
Abstract: To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
Abstract: Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated workplace management system (IWMS). Each type of facility management solution offers different functionalities and features, and one may be better than another for your company’s needs. Learn more about the differences and how an integrated solution is a “must have.”
Abstract: This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the 'big picture' of customer relationship management (CRM).
Abstract: It’s crucial to define the scope of an electronic medical system implementation, as well as to outline each stage of the project and the resources that will be needed. A failed implementation will paralyze the operational capabilities of a health care organization, but the right methodology will help ensure a successful implementation.
Abstract: Health care organizations have special needs to consider when deciding what type of electronic medical record (EMR) system to implement. This article examines the advantages and disadvantages of on-demand and on-premise EMR systems.
Abstract: Electronic medical records (EMR) serves a niche market. This software caters specifically to health care professionals working in clinics, private practices, and hospitals. EMR software came about to increase overall patient care and communication between health care staff and departments.
Abstract: President Clinton has announced plans to ensure the privacy of patient medical records. This initiative will prove to be extremely expensive, and will pose a number of technology challenges. How can vendors get a piece of the pie? Who will administer the security of such a large infrastructure development and what products will be used? What organization is best positioned to evaluate the products such a project may require?
Abstract: It’s never been more important to create and sustain mutually valuable customer relationships. How can your company improve execution of customer-centric business management and drive total customer value? Learn about four best practices for better customer experience management, including building genuine relationships through collaboration. Explore the next frontier in achieving genuine customer relationships.
Abstract: With increased competition from a growing spectrum of alternative investments, evolving regulatory demands, and rising client expectations, asset managers face an onslaught of challenges in an already complex business. Discover how customer relationship management (CRM) software can help mutual fund wholesalers and institutional asset managers address these core industry challenges and foster better relationships.
Abstract: Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities, increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects, institutions, syndicate partners, and other contacts, the right CRM system enables capital-markets firms to share intelligence, coordinate activities, and derive advantage from an integrated body of corporate knowledge and relationships.
Abstract: US manufacturers spend over $25 billion every year on product warranty claims. For medical equipment manufacturers, complex government regulations play a large part in the rising costs of warranty. Learn how manufacturing technology can help improve product quality and minimize the burden of warranty costs by creating records that can be tapped by lawyers, or by the companies themselves, when faced with warranty issues.