Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.
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Mobile Solutions for its remote printing, bar coding, etc. capabilities. TEC: Whom do you see as Servigistics’ main competitors, and what is your differentiation? MV: Our competitors come from the following two camps: 1) Platform providers, such as SAP and Oracle, and 2) Point solution providers, such as ClickSoftware, ServiceMax , PROS , Consona , Inquira , E2open , etc. Our strength over both camps is the breadth of our offering combined with the best-of-breed depth of our individual modules (nearly