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Lawson Software-IPO and Several Acquisitions After Part Two: Retail and Professional Service Initiatives
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more finely tuned. Namely, the vendor

professional claims managers  details the retail and professional services industries. This is Part Two of a five-part note. Part One detailed recent announcements including Lawson's health care vertical initiatives. Parts Three and Four will discuss the market impact. Part Five will cover challenges and make user recommendations. Retail Vertical Initiatives Another vertical segment that has been expanding during the last few years within Lawson's offering and is breathing down the dominant health care segment's neck is retail, with Read More
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » professional claims managers


Scala and Microsoft Become (Not So) Strange CRM Bedfellows
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term, but due to vacillating motives of the

professional claims managers  that end, its current Professional Edition functionality includes basic contact management (i.e., interaction and opportunity aspects) as part of SFA, basic e-mail based marketing campaign tools, and call management (customer service ticket queues) with a basic customer service knowledge base and content authoring and approval workflow. These features are what the targeted customers likely need at this stage, and Microsoft CRM might change the sentiment about CRM among conservative manufacturing SMEs Read More
Progress Software Revs Up to Higher RPM via Savvion - Part 4
Part 1 of this series began the analysis of the recent merger of Progress Software Corporation (NASDAQ: PRGS) and Savvion Inc. Progress has this way made a

professional claims managers  traditional lack of the professional services culture , both Progress and Savvion have traditionally focused on delighting IT departments and developers rather than business users (end users). In fact, Progress Software has never been the epitome of a slick user interface (UI) design. Thus, only time will tell how the company will simplify and refresh the  look and feel  of its products to be more in the Web 2.0 metaphor, so as to be intuitive and simplified for the casual users. Progress will also Read More
Progress Software Revs Up to Higher RPM via Savvion - Part 1
Late 2009 and early 2010 were characterized by a number of mergers and acquisitions (M@As) in the vibrant and buoyant business process management (BPM

professional claims managers  not really imbibed a professional service culture. Deploying BPM is quite about professional services and being a trusted advisor. Thus, I concur with Forrester ’s John Rymer that Progress needs much stronger professional service capabilities than it has today to drive its growth opportunities . The company currently collects about 8 percent of its revenue from services. Progress will also need much stronger SI partnerships down the track. In contrast to its past behavior, Progress will now need Read More
PROACTIS: The Best-kept Secret in Indirect Spend Management? - Part 1
In this day and age of news flying fast over the Internet and tweets reaching every nook and cranny of the world, it still took physical attendance at an

professional claims managers  an increasing scope of professional services by PROACTIS, e.g.  spend analysis , which will be delved into shortly. In contrast, many larger ERP and e-procurement vendors offer overwhelming choices but are unable to offer the flexibility required to effectively support different investment plans, including a mix of integrated suites and/or point solutions and on-premises, hosted, or transaction-based licensing. PROACTIS’ content strategy is focused on providing support for and access to different Read More
Onboarding: The Critical Role of Hiring Managers
The person within your organization who has the power to make or break a new employee’s success is the hiring manager. This white paper describes best practices

professional claims managers  Onboarding, new hire, new employee, employee orientation, on-boarding, new hire orientation, onboarding best practices Read More
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

professional claims managers  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You'll also get the direct experience of one PSO’s evaluation Read More
Yellow Professional Services (Pty) Ltd
Yellow Professional is a South African based services company providing IT solutions for a range of local, international and multinational clients allowing

professional claims managers  Professional Services (Pty) Ltd Yellow Professional is a South African based services company providing IT solutions for a range of local, international and multinational clients allowing these clients to manage the business and technological complexities of the digital economy. We believe that it is our people that make Yellow what it is. We have a team of great people with a passion for technology that are respectful, open and accountable, operate within strict ethical guidelines and are willing Read More
Killer Key Performance Indicators for Professional Services
With the growing significance of services to the bottom line, it’s never been more important to effectively monitor, measure, and manage your services business.

professional claims managers  Key Performance Indicators for Professional Services With the growing significance of services to the bottom line, it’s never been more important to effectively monitor, measure, and manage your services business. Knowing which key performance indicators (KPI) can help drive success and contribute to your bottom line is essential. But with over 150 KPIs available, where do you start? Discover how these few small key improvements can help your service business performance. Read More
Taking It to the Streets: A Guide to Wide Area Wireless for the Non-technical Business Professional
It s hard to go anywhere these days and not see ads for mobile wireless carriers. But the technology is so confusing and the choices so overwhelming, it can be

professional claims managers  for the Non-technical Business Professional It s hard to go anywhere these days and not see ads for mobile wireless carriers. But the technology is so confusing and the choices so overwhelming, it can be impossible to know which solution to choose. Before making the wrong choice, it’s best to have a basic understanding of mobile wireless communication—how it is currently being used in the industry, and how it can benefit your organization in the future. Read More
PROMYS: PPM for Professional Services Automation Competitor Analysis Report
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers

professional claims managers  PPM for Professional Services Automation Competitor Analysis Report A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline and track resources, projects, portfolios, revenues, and the costs of professional services organizations (PSOs), which provide billable services to their clients. Consequently, PPM for PSA provides both the high-level monitoring of project Read More
Microsoft's Dynamic New Approach to Professional Services Automation
In the short term, Microsoft Dynamics SL will likely follow the professional services automation (PSA) trend of extending functionality to the Web. In the long

professional claims managers  Dynamic New Approach to Professional Services Automation Introduction With the recent re-branding of the Microsoft Business Solutions product line as Microsoft Dynamics , Solomon , Microsoft's flagship professional services automation (PSA) solution for the small and medium business (SMB) market, has been repackaged as Microsoft Dynamics SL . Microsoft Dynamics SL version 6.5 extends the solution's prior functionality through its business portal, as well as by offering new modules for purchase Read More
APICS 2009 Webcast Session 3: Lean for Materials Managers
In the forthcoming 2009 APICS International Conference and Expo, many educational tracks will be covered by industry leaders, and lean is one of them. Since we

professional claims managers   Read More
Epicor Claims The Forefront Of CRM.NET-ification. Part 2: Market Impact and User Recommendations
Epicor’s ability to enhance its products and its determination on executing product and technology strategies deserves commendation. Current users are advised

professional claims managers  Claims The Forefront Of CRM.NET-ification. Part 2: Market Impact and User Recommendations Epicor Claims The Forefront Of CRM.NET-ification Part 2: Market Impact and User Recommendations P.J. Jakovljevic & L. Talarico - June 12, 2002 Event Summary On May 21, Epicor Software Corporation (NASDAQ: EPIC), one of leading providers of integrated enterprise and e-Business and collaborative commerce software solutions solely for the mid-market, announced Clientele Customer Support 8.0 , the first application Read More

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