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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 professional case management services of america


Challenges of the Future: The Rebirth of Small Independent Retail in America
By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than

professional case management services of america  spokesperson. She was a professional character actress and we named her Sophie. At the end of every commercial, she would say, When you go there tell 'em Sophie sent you. We had a tremendous success with her. We even developed a Sophie's buyer club card. We sold it to our customers for $10 and it was good for a year. The card enabled them to buy merchandise for 10 percent off. We sold 16,000 cards the first year. That campaign put us on the map. It worked then because we weren't confronted with all the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

PPM for Professional Services Automation

A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline and track resources, projects, portfolios, revenues, and the costs of professional services organizations (PSOs), which provide billable services to their clients. Consequently, PPM for PSA provides both the high-level monitoring of project portfolios as business investments and automates the project-specific functionality of time, billing, expense reporting, opportunity management, and resource management, linking back office functionality with the PSO’s portfolio of projects. 

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Documents related to » professional case management services of america

The Renewed Finance Function: Extending Performance Management Beyond Finance


The role of the finance team has changed recently, due to increased oversight from regulators, more active investors, and company-specific changes in business operations. What steps are companies taking to respond to the internal and external forces? Find out how finance often repairs core finance and operating activities, as exposed in the results of a survey and a series of interviews among senior finance executives.

professional case management services of america  role of the finance professional becomes more strategic, the skills of the new finance employee must become broader much like those of a CEO, without diluting the technical skills of finance's traditional controllership role. Finance leaders in this study call for business schools and company-run training programs to provide their finance and operating executives with a broader base in both finance and business support skills. As the opportunity for top-line growth slows, growth in profitability becomes a Read More

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

professional case management services of america  percent of our own professional services. Experience has shown that Servigistics benefits less from the extended reach that SI partners can provide than it does from partners forming special teams and practices and training on the Servigistics products. Having said that, we do have partnerships with Wipro , Accenture , and Genpact in the business process outsourcing (BPO) space, given the trend of many product companies to outsource their service operations to outside specialists. We recently announced ou Read More

The Wizardry of Business Process Management - Part 2


Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts-and-parcels, and the software category’s value proposition.  At the end of that post, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via a bit of humor and the metaphor of the classic “Wizard of Oz” movie. Namely, on March 23

professional case management services of america  million in 2008 partners’ professional services billings). These partners may deliver strategic business planning, consulting, project management, and implementation services to Pega BPM customers. Currently, Pega SI partners include Accenture , Booz Allen Hamilton , Capgemin i, Computer Sciences Corporation (CSC ), Cognizant Technology Solutions Corporation , IBM Global Business Services (GBS ), PricewaterhouseCoopers (PwC ), Satyam Computer Services , Steria , Virtusa , and Wipro Technologies . Three Read More

ScheduleSoft: What about Workforce Management on the Shop Floor?


My recent article entitled “Workforce Scheduling @ Optimization: The Missing Link on the Shop Floor?” analyzed the importance of manufacturing workforce scheduling @ optimization solutions and stated that many manufacturing enterprises still use rudimentary tools and practices (if that) to manage their labor. The article stated that most manufacturing organizations do not

professional case management services of america  The company also provides professional services to help its customers obtain the highest and most rapid possible ROI. ScheduleSoft currently markets and sells to North American companies, but is expanding into Latin America via its global customers’ division. The vendor is in the process of localizing the software and translating its website and marketing materials. About a year ago, ScheduleSoft made the major decision to move from its initial Java-based environment (and some older Microsoft technologi Read More

Fear of the Unknown, the Art of War, and Competitiveness


It is not unusual to use the metaphor of war to construct theories of business competition—substituting competing vendors for the mortal enemy. But what about the enemy within? And what if it is in fact a company's strongest resource?

professional case management services of america  of the Unknown, the Art of War, and Competitiveness A man goes to knowledge as he goes to war, wide awake, with fear, with respect and with absolute assurance. Going to knowledge or going to war in any other manner is a mistake, and whoever makes it, will live to regret his steps. The Teachings of Don Juan , Carlos Castaneda It is a natural human reaction to fear the unknown. Perhaps these feelings are a self-protecting mechanism, and necessary to maintain the s tatus quo , to preserve feelings of Read More

IT Services(2)


Wipro's IT solution and services include IT infrastructure systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research development.

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IDC and Webroot Present: Securing Enterprise Environments against Spyware-Benefits of Best-of-breed Security


The threat of spyware has risen to epidemic levels for many information technology professionals trying to protect their users and network. In response, many security vendors are creating anti-spyware software to seek out spyware and eradicate it from the enterprise network. Webroot's Spy Sweeper Enterprise is just such a product.

professional case management services of america  for many information technology professionals trying to protect their users and network. In response, many security vendors are creating anti-spyware software to seek out spyware and eradicate it from the enterprise network. Webroot's Spy Sweeper Enterprise is just such a product. Read More

Managing the Total Cost of Ownership of Business Intelligence: A 360-Degree Perspective


For many companies, total cost of ownership (TCO) of business intelligence (BI) solutions is out of control. And the problem is growing, fueled by ever-increasing demands from the user community, massive new sources for data, new capabilities, shadow it landscapes, and the cost of keeping people abreast of all the changes. This paper focuses on developing a framework for monitoring and managing the TCO of BI.

professional case management services of america  BI TCO,business intelligence TCO,IT spend,strategic information management Read More

The 'Joy' Of Enterprise Systems Implementations Part 3: Causes of Failures


This part discusses the causes of ill-fated implementation

professional case management services of america  'Joy' Of Enterprise Systems Implementations Part 3: Causes of Failures The 'Joy' Of Enterprise Systems Implementations Part 3: Causes of Failures P.J. Jakovljevic - July 11, 2002 Executive Summary What has long been a general feeling based on rumors, news headlines and some casual survey reports hidden within analyst houses' vaults and largely inaccessible to mass audience owing to exorbitant subscription fees, has recently been confirmed in a more tangible manner. Namely, many major companies are Read More

Analysis of Adobe’s Integration of IslandData’s Automated E-mail


Adobe’s support site receives approximately 1.3 million client inquiries per month and has been in need of an automated response system to decrease escalating support costs.

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DP&C SmartFleet for Supply Chain Management of Transportation Management Systems Certification Report


DP&C SmartFleet is TEC Certified for online evaluation of transportation management system (TMS) solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst commentary.

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The Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent


IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive customization are the key contributors to increasing identity management costs to four or five times more than the price of the initial identity software license. Learn how software as a service (SaaS) can reduce the cost and complexity of IT infrastructure.

professional case management services of america   Read More

Western Management Consultants


Western Management Consultants (WMC) was founded in 1975. The company’s focuses include strategic planning, executive search, and management development.

professional case management services of america   Read More

The New Era of Mobile Intelligence: the Convergence of Mobile Computing and Business Intelligence


Computing is entering its fifth generation with desktop Internet applications giving way to a new generation of mobile Internet applications. As consumers capitalize on the power of mobile devices, the same transformation is occurring in business. Learn how the convergence of business information and analytics with mobile technology is empowering business people in a way that was never possible—until now.

professional case management services of america  Microstrategy,smartphones,analytics,business intelligence,performance management,web analytics,mobile computing,business analytics,business performance management,business intelligent,predictive analytics,siebel analytics,analytics software,bi tools,dashboard software Read More