In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent question-and-answer interview with Stacey Epstein‚ vice president (VP) of marketing at ServiceMax.
Stacey has extensive experience in generating demand, fueling growth, and building brand name global recognition for technology
product lifecycle management products for hospital
truck or technician geolocation, product entitlements, licensing agreements, technician skill sets, truck or warehouse inventory, and internal product knowledge. Unlike other field service solutions that only manage highly structured and transactional data, ServiceMax solves another big data problem by combining into a single application both structured and unstructured data, such as social feeds, Microsoft Office documents, PDF files, and more. In the future, ServiceMax will continue to expand its big