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Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

medical claims billing service  high tech, automotive, and medical equipment. Companies that can effectively outsource their aftersales service operations in these environments ' while ensuring field service coordination and measurably improving service ' will improve the customer experience and be well positioned for growth. Proactive Aftersales Service In industries such as industrial machinery, high-end consumer electronics, automotive, and utilities, uptime is highly important to customers, and providers typically have expensive Read More

Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » medical claims billing service


Turn the Internet into a Strategic Sales and Interaction Channel
With the emergence of the Internet, the business environment has changed for many organizations, and will change to an even greater extent in the future. Indeed

medical claims billing service  from consumer electronics to medical imaging. Philips' consumer electronics (CE) business - which accounts for over 30% of revenues - is an international leader in connected displays, home entertainment sets, and mobile solutions. In a fiercely competitive market, Philips CE chose to differentiate itself by strengthening customer relationships to lock in long-term loyalty while continuing to build upon its legacy of product innovation. Philips CE strengthened customer loyalty and increased revenue by Read More
Mountainous Investment Transforms Enterprise Management Software Vendor
After decades of father-son stewardship, Deltek has been transformed by a New Mountain Capital LLC majority capital investment. Already a recognized enterprise

medical claims billing service  Overland Solutions and National Medical Health Card Systems. There have been no major changes in operations at Deltek as a result of the investment by New Mountain, nor there have been any staff reductions. Ken deLaski initially continued as Deltek's chair and chief executive officer (CEO), and was joined on the board of directors by New Mountain managing directors Alok Singh and Michael Ajouz, as well as Steven Klinsky, New Mountain's founder and CEO (who had previously co-founded Goldman Sachs & Co. Read More
Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

medical claims billing service  research analysis, Marketing analysis Medical imaging and reading of x-rays and cat-Scans Medical transcription Language translation Procurement services Manufacturing Outsourcing One of the most mature outsourced processes is manufacturing. Many firms in the U.S., and around the world outsource the manufacture of both intermediate goods and finished-goods. In fact, a majority of U.S. manufacturers are manufacturing some portion of their final product in countries such as Mexico, China, Malaysia or Read More
Enterprises Reap Rewards of Modernizing Their ERP Systems
With increased mergers and acquisitions at the global level, organizations have started recognizing the benefits of upgrading to a modern enterprise resource

medical claims billing service  three campuses and its medical center is nearly 16,500 students. An effort to reengineer its operations to make them customer focused led the university to select SAP as its ERP solutions provider in 1998. From that time forward, SAP solutions have enabled the university to provide sophisticated Web- based services that students have come to expect, including the ability to apply for admission, register for classes, check grades, and pay bills. SAP applications today manage a $355 million operating Read More
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

medical claims billing service   Read More
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

medical claims billing service  answering service,professional answering service,phone answering service,fulsol,fuller brush coupons,call answering service,24 hour answering service,fullerbrush,phone answering services,answering services,fuller products,fuller hair brushes Read More
Reverse Logistics for Service
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By

medical claims billing service  reverse logistics, return material authorization, field service management, dynamic scheduling, reverse logistics management, repair time tracking, return service exception management Read More
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

medical claims billing service   Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

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DSL Ltd. Selects IFS for Service Management
DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile

medical claims billing service  industry watch, erp, fsm, mobile FSM, field service, workforce management, field service management Read More
3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service

medical claims billing service  field service management,integrated field service,field service software,service management data,field service API,service management system,IFS service management Read More
Using Service Management Software to Enhance the Customer Experience
These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management

medical claims billing service  field service management, FSM solution, customer experience management, service management software Read More
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

medical claims billing service  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

medical claims billing service  services oriented,service oriented activities,service oriented applications,service oriented architect,service oriented attitude,service oriented businesses,service oriented communication,service oriented companies Read More
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