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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 medical claims billing at home


Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

medical claims billing at home  high tech, automotive, and medical equipment. Companies that can effectively outsource their aftersales service operations in these environments ' while ensuring field service coordination and measurably improving service ' will improve the customer experience and be well positioned for growth. Proactive Aftersales Service In industries such as industrial machinery, high-end consumer electronics, automotive, and utilities, uptime is highly important to customers, and providers typically have expensive

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Electronic Medical Records (EMR) for the Health Care Industry

Electronic Medical Records (EMR) assists physicians and other clinicians document patient care for current visits and provides access to patient clinical history. Sometimes may be referred to as computerized patient records (CPR). 

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Turn the Internet into a Strategic Sales and Interaction Channel


With the emergence of the Internet, the business environment has changed for many organizations, and will change to an even greater extent in the future. Indeed, in an increasingly dynamic and global environment, the Web has become an important source of competitive differentiation for companies of all sizes. In this comprehensive white paper, you’ll find out how to design a Web channel strategy that works for you.

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Vendor Snapshot: IBS at the TEC Vendor Challenge


International Business Systems (IBS) will be featuring its flagship enterprise resource planning (ERP) solution, IBS Enterprise, at the upcoming 2013 TEC Vendor Challenge – ERP for Distribution event in Montreal. IBS provides a synchronized set of software solutions for distribution-intensive companies. Created in response to client needs for more efficient collaboration among

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Abak Project Time and Billing Solution




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Demand at the Fount of Open Source: A Primer Based in Demand Trends


As we witness the inexorable increase in demand for Free and open source software (FOSS), many organizations have yet to glean the FOSS fundamentals. This series highlights fundamentals for the enterprise as manifested in global customer demand trends.

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PeopleSoft Programs Cause Headaches at Number of Universities


For the students at Northwestern University registration was supposed to be as easy as point and click, however, it turned into crash and burn.

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Unlocking the Value of Competencies: A Look at Competency-based Management


Does your company know the competencies it has and those it needs to support business growth? TEC analyst Sherry Fox looks at how a competency-based approach can help you develop competency models for all your positions, map and evaluate your workforce’s competencies, identify and close critical gaps in skills, as well as improve your overall job placement capabilities and competency development for organizational success.

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Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2


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Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2


In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM.Q: About development—most of it is done by your team of programmers

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Vendor Snapshot: Epicor at the TEC Vendor Challenge


At the upcoming 2013 TEC Vendor Challenge – ERP for Distribution event in Montreal, Epicor will be featuring its renowned distribution enterprise resource planning (ERP) solution, Epicor Prophet 21. In 2011, Apax Partners combined Activant Solutions Inc. (formerly Prophet 21 Inc.) with Epicor Software Corporation to create one of the largest global providers of enterprise applications focused

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Case Study: Integrated Customer Data Drives Efficiency and New Revenue Opportunity for Leading Medical Solution Provider


Solta Medical, a developer of innovative esthetic energy devices to address aging skin, needed a scalable platform to support near-term product and customer growth and a recent merger. It sought a single, integrated CRM and field solution—one that could provide complete customer and product history. See how the ServiceMax solution has greatly increased Solta’s visibility into its customers and their products. Read the case study.

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