Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.
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example, high tech and medical equipment often need same-day SLAs, have stringent up-time requirements, and require service in the field with the accompanying trunk stock, service part chaining, and end-of-life management. On the other hand, dealer-dependent motor vehicle OEMs tend to focus on aftermarket parts revenue, profitability and competitiveness, multi-echelon parts planning, and dealer-managed inventory (DMI). For their part, the asset-based A&D, utilities, and energy sectors focus on asset