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Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

medical bpo  of Infor ), Technology Medical Partners , eBizNET Solutions , Ellipse Solutions , and McGladrey . Figure 2 (below) depicts VSI’s apps strategy and how its own solutions fit in with third-party solutions. Interestingly (since the perception is that ERP solutions can compete with FSM specialists), many ERP providers are well aware of the white spaces in their solution profiles, even with their post-sales service offerings. VSI has direct relationships with many of these providers. An alliance initiative Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » medical bpo


Enterprise Incentive Management Leader Responds to Market Demands
The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software is the EIM vendor of choice for

medical bpo  7-Eleven, CUNA Mutual, Philips Medical Systems, Sprint Nextel, Sun Microsystems , and Time Warner Corporation . The principal competitive factors affecting the EIM market are industry-specific domain expertise; scalability and flexibility of solutions; superior customer service; and functionality of solutions. Callidus believes that it can compete effectively with the traditional enterprise resource planning (ERP), sales force automation (SFA), and customer relationship management (CRM) companies due to Read More
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

medical bpo  example, high tech and medical equipment often need same-day SLAs, have stringent up-time requirements, and require service in the field with the accompanying trunk stock, service part chaining, and end-of-life management. On the other hand, dealer-dependent motor vehicle OEMs tend to focus on aftermarket parts revenue, profitability and competitiveness, multi-echelon parts planning, and dealer-managed inventory (DMI). For their part, the asset-based A&D, utilities, and energy sectors focus on asset up-ti Read More
What's in a Name? or Enterprise Systems' Reincarnations (Part I)
Well, the ERP Graveyard blog might sometimes be slightly deceiving, since not all enterprise resource planning (ERP) products necessarily die there. Some of

medical bpo  telecom and complex equipment (medical and manufacturing) sectors. 3. Consona ERP , with three products: Made2Manage , a Consona ERP solution [ evaluate this product ] acquired in August 2003 for discrete to-order and mixed-mode manufacturers with up to $50 million in revenues; Intuitive , a Consona ERP solution [ evaluate this product ] acquired in July 2006 also for discrete to-order and mixed-mode manufacturers with up to $50 million in revenues; and SupplyWorks , a Consona on-demand/software as a Read More
Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

medical bpo  research analysis, Marketing analysis Medical imaging and reading of x-rays and cat-Scans Medical transcription Language translation Procurement services Manufacturing Outsourcing One of the most mature outsourced processes is manufacturing. Many firms in the U.S., and around the world outsource the manufacture of both intermediate goods and finished-goods. In fact, a majority of U.S. manufacturers are manufacturing some portion of their final product in countries such as Mexico, China, Malaysia or Thaila Read More
Case Study: Invacare
Invacare sells made-to-order (MTO) home medical equipment in 20 European countries. To shorten the product launch cycle, optimize the order process, and

medical bpo  leading manufacturer of home medical equipment, manufacturing a wide range of products including power and manual wheelchairs, walkers, home oxygen systems and home care bed systems. A US based multinational, Invacare has 7,000 employees worldwide with some 1,800 located throughout Europe. Within Europe, Invacare has 7 research centers, 11 factories and sales representatives in 20 countries, generating &8364;450 million in annual revenue. Invacare sells both standard and custom products designed for the s Read More
The Benefits of Call Center Outsourcing
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call

medical bpo   Read More
Case Study: Align Technology, Inc.
Planning to expand, Align@a medical device manufacturer@identified electronic document management as a vital component of growth. One goal was to reduce the

medical bpo  Align Technology, Inc. Industry: Medical Device (Class II) Challenge: Implement a robust electronic document management system to support growth, as well as meet and maintain regulatory compliance. Solution: Arena Results: Align cut ongoing compliance cost by more than $250,000 annually. Change implementation used to take 22 days, but now takes only three to five days.   If you see implementation times for documentation changes increase, you may have already painted yourself into a corner, as Food and Read More
Case Study: Haynes Wire Company
Haynes Wire Company produces wire for structural and welding applications as well as medical. The company’s existing homegrown system was increasingly unable to

medical bpo  applications as well as medical. The company’s existing homegrown system was increasingly unable to manage and provide access to the information needed to operate the growing business, such as per-order costs. Find out how an enterprise resource planning (ERP) system helped by enhancing knowledge of costs, with increased control, visibility, and profitability. Read More
Mphasis
Located in Bangalore, India, MphasiS is a global IT and BPO service provider for G2000 companies around the globe. It assists its clients offers custom

medical bpo  Located in Bangalore, India, MphasiS is a global IT and BPO service provider for G2000 companies around the globe. It assists its clients offers custom solutions for technology and operations outsourcing. MphasiS focuses on financial services, logistics, and technology verticals and spans across architecture, application development and integration, application management and business process outsourcing, including the operation of large-scale customer contact centers. Besides an on site presence Read More
Patient Device Tracking: Integrating Customer, Physician, and Patient Data
For today’s medical device manufacturer, today’s world is complex. The convergence of technology and implanted medical devices has led to some of the most

medical bpo  Patient Data For today’s medical device manufacturer, today’s world is complex. The convergence of technology and implanted medical devices has led to some of the most innovative and effective new medical therapies in history. Unfortunately, that convergence has created tremendous complexities in the development, manufacture, and implantation of those devices. One area that continues to undergo transformation is patient device tracking (PDT). Read More
AlphaMedica Gets Clean Bill of Health with QuickBooks Enterprise Solutions
The medical marketing agency AlphaMedica, based in New York, New York (US), is a fast-growing business. It needed an accounting system that could keep up with a

medical bpo  QuickBooks Enterprise Solutions The medical marketing agency AlphaMedica, based in New York, New York (US), is a fast-growing business. It needed an accounting system that could keep up with a flurry of activity, generate quick payments and reports, and link smoothly to the in-house systems used to manage the more specialized aspects of its business. For help, it turned to QuickBooks Enterprise Solutions. Read More
Electronic Medical Records (EMR) Implementation Guidelines
I'm writing today from the HIMSS convention in Orlando, Florida, where I'm looking to see what new technologies are available to the health care industry to

medical bpo  Medical Records (EMR) Implementation Guidelines I'm writing today from the HIMSS convention in Orlando, Florida, where I'm looking to see what new technologies are available to the health care industry to facilitate patient care and communication between patients and doctors.A few interesting presentations of note thus far: Enjoyable EHR interfaces: Improved quality, cost and acceptance through user-friendly EHR interface hosted by Paul Schadler, MD, Co-Medical Director Health Center Planning, Read More
Kinaxis and WNS Enter a Strategic Partnership
Early in 2013, WNS Holdings Ltd, a provider of global business process outsourcing (BPO) services, announced its strategic partnership with Kinaxis, the

medical bpo  and WNS Enter a Strategic Partnership Early in 2013, WNS Holdings Ltd , a provider of global business process outsourcing (BPO) services, announced its  strategic partnership with Kinaxis , the provider of RapidResponse , an enterprise cloud service for supply chain management (SCM) and sales and operations planning (S&OP). RapidResponse is a single product that delivers the underlying planning, simulation, and collaboration capabilities essential to making long-term and short-term demand and Read More
Dassault Systèmes Introduces “Licensed to Cure”
While the tagline didn't really tickle my fancy, it's evidence that Dassault Systèmes’ novel go-to-market approach is apparently by industry. Within each

medical bpo  (PLM) functionality package for medical device manufacturers (similar to the recent “Perfect Shelf” experience for retail and consumer goods manufacturing). In plain English, the Licensed to Cure offering enables medical devices manufacturers to handle the complex relationships between product innovation, quality assurance (QA), and stringent regulatory compliance. This is an area where Oracle’s Agile PLM is very strong, and both Agile PLM and some Oracle ERP systems focus on this vertical. PTC has Read More

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