Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process management (BPM) technologies lack many critical components found in customer relationship management (CRM). However, converging BPM and CRM provides the responsiveness, cost-effectiveness, and manageability to achieve optimal results. The converged approach helps align priorities enterprise-wide, reduce risks, and unblock revenue growth potential.
management of information privacy rules
Improvement , Entire Systems Management , Capabilities of Customer Process , Improve Process Management , Manufacturing Business Process , Customer Process Management Real-time , Process Management Component , Customer Applications , Workflow Process Management , Management and Invoicing Process , Process Management Technology , Process Management Enhances , Share Customer Info , Get Info on Customer Management , Customer Management Info . Introduction Customer-facing processes are a challenge to manage