Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.
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25,000 productive SAP systems managed overall. The vendor is seeing a constant rise in the adoption of SAP Solution Manager, which is provided as part of an SAP support agreement. Perhaps a better question would be: How many SAP customers are using what percentage of SolMan’s entire scope? After all, all of the aforementioned SolMan functions are stand-alone, and can be used, but do not necessarily have to be used. To be precise, with the Solution Manager 7 version, all SAP customers are required to cre