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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 managed care magazine online


Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

managed care magazine online  process outsourcing (BPO) and managed services. In conclusion, KANA seems to be in a good spot. Some further expansion both geographically and functionally is expected now that the vendor has largely digested the former wave of acquisitions. More native CX big data/analytics and social capabilities are likely additions down the track. Related Reading: Moxie Software—Promoting Social and Multichannel Customer Service (September 2013) KANA Software and Ciboodle Join Forces for Customer Experience

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Staff Scheduling for the Health Care Industry

Staff Scheduling manages the scheduling of hospital employees, primarily nursing staff.  

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CRM: A Business Imperative during the Economic Downturn


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Zooming into an Inventory Free Flow


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The 2007 Microsoft® Office System in Manufacturing


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Managed Services


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Electronic Medical Records (EMR) for the Health Care Industry


Electronic Medical Records (EMR) assists physicians and other clinicians document patient care for current visits and provides access to patient clinical history. Sometimes may be referred to as computerized patient records (CPR).

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USi to Offer Managed Messaging for U.S. Feds


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SAP Student Academy Introduces Online Training Program for University Students


SAP has announced that it now offers online training for university students. Upon completion of training programs, students may obtain SAP certifications. The initiative sustained by the SAP Education organization and the SAP University Alliances program is meant to address the work market demand for SAP-accredited professionals. The program includes core SAP certifications, which

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