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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 health insurance claims examiner


CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access

health insurance claims examiner  for Financial and Insurance Markets Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Document Management System (DMS)

Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates important information about the documents, to the documents (known as metadata). Most systems provide workflow engines to design and support document creation, publication, and usage. DMS solutions are often used by insurance and health care industries, government bodies, or other organizations processing high volumes of documents. 

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Welltok CaféWell to Leverage IBM Watson for Consumer Health Management—Dave, Did You Eat Your Vegetables Today?


Welltok, Inc., a provider of social health management solutions, announced a partnership with IBM to power its CaféWell product with IBM’s Watson. The unique solution will be called CaféWell Concierge, powered by IBM Watson. This collaborative solution leverages the unique capabilities of CaféWell, Welltok's flagship Health Optimization Platform and IBM's cognitive computing system, IBM Watson.

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Apria Health Care Moves to ForceTen by Eedo Knowledgeware


Delivering full-service home care services to over 1.5 million people in the US was challenging enough for Apria Healthcare. Added to that was the need to meet government and industry regulations and maintain the highest standards of skills and knowledge. To overcome these challenges, Apria implemented a learning content management system (LCMS) that has helped the company deliver the rapid training it was looking for.

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Case Study: Euclid Insurance


Euclid Insurance needed to allow clients and carriers to securely transfer sensitive data without straining the company’s IT resources or forcing use of cumbersome encryption keys. Euclid standardized its data security with an online data storage solution. Find out about the benefits, including secure online file sharing and collaboration; auditable document access for regulatory compliance; and lower cost of operations.

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Help Desk for the Health Care Industry


Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.

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Occupational Health and Safety Amendment Act-Violence and Harassment in the Workplace: An Overview to Compliance


Bill 168 was enacted and passed on December 15, 2009 in Ontario (Canada). It addresses violence and harassment issues in the workplace, and the bringing of domestic violence into the sphere of work. This document outlines steps employers must take to comply with Bill 168.

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Amerisure Mutual Insurance Company


With 10 remote office locations spread across nine states, Amerisure was in need of a communications platform that would enable the company to enhance the distribution of information to employees. Employees located in satellite offices, with no direct access to the home office, can feel disconnected from corporate headquarters’ operations and activities. Amerisure needed to communicate to employees in a timely manner that would allow the flow of accurate, important information, whether that data be employee-specific, such as salary, job, or benefit information, or company news and updates. In addition to a centralized communication platform, the company wanted heightened management of its workforce through the use of business intelligence tools that would allow it to track trends and have improved monitoring capabilities for each location.

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Case Study: Presbyterian Health


The database system at Presbyterian Health Plan was becoming increasingly expensive and unwieldy. Find out how its database system overhaul enabled agile data management and eliminated redundant infrastructure.

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Delivering Superior Customer Value in Insurance


Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty.

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Staff Scheduling for the Health Care Industry


Staff Scheduling manages the scheduling of hospital employees, primarily nursing staff.

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Preparing Yourself for the EHR Mandate in Massachusetts


In a climate of economic crisis, federal and state governments are examining ways to evolve the health care system. One way is to adopt an electronic health record (EHR) system. A bill is in effect in the state of Massachusetts to facilitate EHR implementation in all doctors’ offices and hospitals by 2015. To find out how the EHR bill will affect administrative procedures and practices statewide, read this doctor’s guide.

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