Documents » generate automatic phone call reminders to patient.
Abstract: For today’s medical device manufacturer, today’s world is complex. The convergence of technology and implanted medical devices has led to some of the most innovative and effective new medical therapies in history. Unfortunately, that convergence has created tremendous complexities in the development, manufacture, and implantation of those devices. One area that continues to undergo transformation is
patient device tracking (PDT).
PubDate: 3/13/2007 5:14:00 PM
Abstract: Call centers are mission critical to companies of all sizes. The quality of customer care is one way a smaller company can outshine its larger competitors. All call centers regardless of size have the same needs to drive customer satisfaction, grow revenues, control costs, and capture valuable market intelligence. Learn about an integrated call center solution designed for the needs of smaller companies.
Abstract: Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with prices for a single VoIP phone ranging from $150 to $700 (USD) or more, switching to VoIP can be an expensive proposition. Find out what to look for in a VoIP phone system, how to buy, what you can expect to pay, and how to get the most out of your investment.
Abstract: Choosing a business phone system requires more than just a comparison of feature lists and usage plans. If you want the best business phone solution for your company, you need to ask the right questions about reliability, scalability, and security that go far beyond the perfunctory. Not sure exactly what to ask? Consider this list of questions in case communication with your phone system vendors starts to break down.
Abstract: Choosing between a business VoIP business phone system and other types of system requires an analysis of users needs and a view of your company s long-term goals. Your decision-making process should include four major considerations. For one thing, your company s calling pattern impacts your phone system needs. Find out why, and learn about the other three considerations before you replace or upgrade your phone system.
Abstract: With the advent of voice over Internet protocol (VoIP) and virtual private branch exchange (PBX), phone calls are treated more like e-mail—with no loss of connection quality. Now, are you looking to update with a phone system that can grow with you, and allow for a remote data center? Find out how to generate cost savings and productivity gains with these tips to modernizing your business phone system.
Abstract: Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences
Abstract: Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.
Abstract: In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information on the US Medicare prescription drug program—by increasing their service representative population by more than 500 percent, and by opening 6 new call centers. The cornerstone of their solution: a hosted call routing platform.
Abstract: If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.
Abstract: If you'd like to know how a
call center solution can boost revenues and enhance customer service, the
call center buyer's guide for small and midsi...
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Abstract: Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers.
Abstract: Today’s office phone systems provide a means to communicate and much more: videoconferencing, unified messaging, and automated attendant. And with the rich selection of features available, companies ranging from small offices to large companies can find the solution they need, and even integrate it with other business applications. Find out about five phone systems features that could be valuable to your company.
Abstract: Choosing a business phone system is a three-phase process. First, evaluate your requirements, then evaluate potential vendors, and finally evaluate the technology. Shopping for a new phone system is as much about planning, implementation, and support as it is about installing new state-of-the-art equipment. Before making your decision, learn the dos and don’ts of the evaluation and selection process.
Abstract: Choosing the right multi-location phone service requires understanding your organizational needs in three key areas: the number of extensions needed; the potential to offer telecommuting options to more team members; and the need to route calls from customers to individual staff members or to a large call center. Learn how you can use multi-location phone services to create major savings for your business.
Abstract: Different phone systems offer a variety of features, some of which might appeal to small businesses, while others are more attractive to large corporations. Choosing the right system is largely a matter of finding the solution that fits your particular business. Download this white paper to obtain checklists of separate selection criteria for office phone systems, tailored to the distinct needs of potential clients.
Abstract: You've settled on a service plan and chosen the hardware for your new business phone system with voice over Internet protocol (VoIP). But without careful and informed bargaining, you can leave behind valuable discounts and vital service level agreements (SLAs). Before you commit to a contract, whether or not you're implementing VoIP, find out five tips that can help you get the most out of your business phone contract.
Abstract: The days of telephone switchboard operators are long gone. In today's electronic age, through private branch exchange (PBX) technology, operators have been replaced with Internet protocols that automate the switchboard process. But how can you make the most of your modern phone system when you're not really sure how it works? Discover some tips and tricks that can help you understand—and optimize—your business phone setup.
Abstract: There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed system and how long you expect to use it, you should also think about the number and type of features you need, from call hold and speed dial, to computer telephony integration (CTI). Put your money where your voicemail is: find out about the latest phone system features and improve your bottom line.