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Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

general crm hospital management  possibly the best example,  General Electric (GE ), starting with Jack Welch’s long chief executive officer (CEO) tenure , has been widely reported to have significantly increased both its total revenue and profitability by focusing on services opportunities in addition to developing world-class products. The manufacturing corporate giant has certainly proven the value of serving the complex products aftermarket, which has recently been purported in a quantifiable manner by many pundits as a Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » general crm hospital management


Business Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers
Hospitals around the world are facing increased pressure to improve operations from multiple directions. Legal requirements, aging populations, and an ever

general crm hospital management  available, to provide the general population with as high of a quality of service as possible. In order to deliver on that goal, it's clear to me that we need to have the pulse of the organization. Mr. Bernhard Wieser, CIO of Schön Kliniken, a private hospital group with 12 locations in Germany, agrees: On average for the last year we maintained 98 to 99.9% utilization, meaning all our beds are more or less occupied by patients. Hence the number one priority for us is to understand who is coming in Read More
Infinium Returns To Its Core Competencies To Succeed Part 2: Challenges and User Recommendations
Despite solid horizontal ERP functionality, product flexibility, and very good customer service, Infinium's challenge remains its lack of mind share and brand

general crm hospital management  of 100 customers, mainly general hospitals and pediatrics clinics, which is still a far cry from thousands that likes of Lawson Software and PeopleSoft can tout. Still, having 30% of its service, support and sales staff with direct experience in the market and a healthcare customer retention rate of over 95% are compelling reasons for Infinium to pursue the market segment. Also, having provided its own ERP modules (financials, HR/Payroll, material management) for healthcare organizations operations, Read More
Is SSA GT Betting Infini(um)tely On Acquisitions? Part Two: Market Impact
Like the previous two acquisitions, this one too seems aimed at enlarging SSA GT’s customer base, market share, and, more importantly, its predictably recurring

general crm hospital management  during these days of general lethargy of the market, the rare upbeat pieces of news have been coming from some reformed traditional enterprise resource planning (ERP) vendors. These very vendors not that long ago exemplified failed business models, thus giving ammunition to some pundits to announce the obsolescence of ERP. A vendor that many have long considered gone south' seems not only to be shyly coming back onto radar screens, but has rather noisily been re-creating a sort of an IBM eServer iSeries Read More
Upside Software Remains on the Upside of the Contract Management Market
My recent article entitled “Why Should Enterprises Manage their Contracts Closely?” analyzed the importance of enterprise-wide contract lifecycle management

general crm hospital management  CLM market doing in general, and Upside vs. the competition? Upside : BUSY in capital letters is the best way to put it. We are projecting a growth of about 30 percent in revenues and at least doubling profits. We definitely seem to be winning more deals than the competition, but that is based on the deals we know about, so you never know… PJ : With regard to your aforementioned differentiating capabilities (i.e., electronic signatures, paragraph-based terms & conditions, etc.), which product editions Read More
Systems Management Buyer's Guide
Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature

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Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

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Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments
Tenrox Project Workforce Management is now TEC Certified for online evaluation of PPM solutions in the Project and Process Management Evaluation Center. The

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Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report
Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation

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Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report
Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management,

general crm hospital management   Read More
Tenrox Project Workforce Management for PPM for PSA Certification Report
Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA

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Asset Management
Enterprise asset management (EAM) and computerized maintenance management systems (CMMS) enable the planning, controlling, and monitoring of physical asset

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Document Management and Digital Asset Management Is There a Difference and What Might It Be?
As enterprises seek better content management systems, documentation management (DM) and digital asset management (DAM) are growing in popularity. Despite

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Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

general crm hospital management  talent management best practices 2010,talent,management,best,practices,management best practices 2010,talent best practices 2010,talent management practices 2010,talent management best 2010,talent management best practices. Read More
Quality Management
In today’s global market, providing quality products and services is essential for any manufacturer’s continued growth—but maintaining a competitive edge is not always easy. For success, quality awareness must begin at the conception of the product and continue throughout the various stages of its development. To improve in this area, many manufacturers are now adopting the total quality management (TQM) approach.

general crm hospital management   Read More

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