Documents » emergency contact address and phone number included in patient demographic data.
Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted ERP knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
Abstract: For today’s medical device manufacturer, today’s world is complex. The convergence of technology and implanted medical devices has led to some of the most innovative and effective new medical therapies in history. Unfortunately, that convergence has created tremendous complexities in the development, manufacture, and implantation of those devices. One area that continues to undergo transformation is
patient device tracking (PDT).
PubDate: 3/13/2007 5:14:00 PM
Abstract: For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.
Abstract: Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with prices for a single VoIP phone ranging from $150 to $700 (USD) or more, switching to VoIP can be an expensive proposition. Find out what to look for in a VoIP phone system, how to buy, what you can expect to pay, and how to get the most out of your investment.
Abstract: Choosing a business phone system requires more than just a comparison of feature lists and usage plans. If you want the best business phone solution for your company, you need to ask the right questions about reliability, scalability, and security that go far beyond the perfunctory. Not sure exactly what to ask? Consider this list of questions in case communication with your phone system vendors starts to break down.
Abstract: Choosing between a business VoIP business phone system and other types of system requires an analysis of users needs and a view of your company s long-term goals. Your decision-making process should include four major considerations. For one thing, your company s calling pattern impacts your phone system needs. Find out why, and learn about the other three considerations before you replace or upgrade your phone system.
Abstract: With the advent of voice over Internet protocol (VoIP) and virtual private branch exchange (PBX), phone calls are treated more like e-mail—with no loss of connection quality. Now, are you looking to update with a phone system that can grow with you, and allow for a remote data center? Find out how to generate cost savings and productivity gains with these tips to modernizing your business phone system.
Abstract: Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.
Abstract: If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.
Abstract: Data leakage and data breach are two disparate problems requiring different solutions. Data leakage prevention (DLP) monitors and prevents content from leaving a company via e-mail or Web applications. Database activity monitoring (DAM) is a data center technology that monitors how stored data is accessed. Learn why DAM complements DPL, and how you can benefit by making it part of your overall data security strategy.
Abstract: Effective IP management requires proper allocation of address space for adequate address capacity as needed, as well as accurate configuration of DHCP and DNS servers. Along with flawless configuration and management of each of these foundational elements of Internet protocol (IP) address management, address managers must also integrate these management functions into the broader IT network management environment.
Abstract: Without data that is reliable, accurate, and updated, organizations can’t confidently distribute that data across the enterprise, leading to bad business decisions. Faulty data also hinders the successful integration of data from a variety of data sources. But with a sound data quality methodology in place, you can integrate data while improving its quality and facilitate a master data management application—at low cost.
Abstract: Most successful customer relationship management (CRM) implementations begin with a quality contact management tool. This free guide examines the key differences between the three most popular contact management platforms in today's market: client-based, browser-based, and blended.
Abstract: As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.
Abstract: A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work.
Abstract: Nearly half of all US companies have serious data quality issues. The problem is that most are not thinking about their business data as being valuable. But in reality data has become—in some cases—just as valuable as inventory. The solution to most organizational data challenges today is to combine a strong data quality program with a master data management (MDM) program, helping businesses leverage data as an asset.
Abstract: Today’s office phone systems provide a means to communicate and much more: videoconferencing, unified messaging, and automated attendant. And with the rich selection of features available, companies ranging from small offices to large companies can find the solution they need, and even integrate it with other business applications. Find out about five phone systems features that could be valuable to your company.
Abstract: Choosing a business phone system is a three-phase process. First, evaluate your requirements, then evaluate potential vendors, and finally evaluate the technology. Shopping for a new phone system is as much about planning, implementation, and support as it is about installing new state-of-the-art equipment. Before making your decision, learn the dos and don’ts of the evaluation and selection process.
Abstract: Choosing the right multi-location phone service requires understanding your organizational needs in three key areas: the number of extensions needed; the potential to offer telecommuting options to more team members; and the need to route calls from customers to individual staff members or to a large call center. Learn how you can use multi-location phone services to create major savings for your business.
Abstract: Different phone systems offer a variety of features, some of which might appeal to small businesses, while others are more attractive to large corporations. Choosing the right system is largely a matter of finding the solution that fits your particular business. Download this white paper to obtain checklists of separate selection criteria for office phone systems, tailored to the distinct needs of potential clients.