To conduct collaborative processes, businesses need embedded intelligence, and business intelligence (BI) or analytics applications focused on structured data offer only a part of the total solution. In other words, businesses also need content management for the unstructured data and content, which can contain a majority of business information, given that many decisions makers collaborate via e-mail or voicemail, which are examples of vast unstructured info that currently resides outside of business processes and of the reach of ERP and BI systems.
electronic health records vendors
(e.g., paper records, faxes, electronic document, web pages, e-mails, multimedia objects, etc.) and pull them closer to collaborative business processes will likely drive ERP vendors to pull ECM into their domain, in a manner similar to their encroachment into the land of BI and PLM (see BI Approaches of Enterprise Software Vendors and PLM Coming of Age: ERP Vendors Take Notice ). True, such single-source PCM or ECM system would challenge many notions about what is structured and what is unstructured