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Open Source CRM project Zurmo releases Version 0.7.5
Zurmo has released a new version of its Open Source CRM. The  0.7.5 version offers new social CRM elements, the option to add profile pictures, and custom lists

displaying interactions  within an organization by displaying each department's customer conversations to other departments. Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » displaying interactions


Data, Data Everywhere: A Special Report on Managing Information
The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and

displaying interactions  been big advances in displaying massive amounts of data to make them easily accessible. This is emerging as a vibrant and creative field melding the skills of computer science, statistics, artistic design and storytelling. Every field has some central tension it is trying to resolve. Visualisation deals with the inhuman scale of the information and the need to present it at the very human scale of what the eye can see, says Mr Wattenberg, who has since moved to IBM and now spearheads a new generation Read More...
Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

displaying interactions  as Caller ID for displaying the name and number of each caller Reporting features - allows users to capture their phone usage. Some typical features include: Call accounting - application that records and captures calls made from the telephone system Call log - provides detailed call records by extension or account Voice mail - a centralized system that manages telephone messages; it allows users to receive, answer and manage their phone messages from different locations. It has a variety of features, Read More...
Automotive Industry and Food, Safety, and Drug Regulations
Enterprise application providers wanting to address the distinct regulatory requirements of the automotive, food, safety, and life sciences industries need to

displaying interactions  notifications contain a hyperlink displaying the document, changes, and approval information. At the same time, the underlying security mechanism should control tracking of edits, notes, and ideas through authorizations and authentication means. A growing number of automakers now require, or will soon demand, compliance with ISO and TS 16949. These requirements are typically addressed through the quality management and new product development and introduction (NPDI) capabilities of product lifecycle Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

displaying interactions  the system and then displaying them on the customer portal can cause some users to regard giving out sensitive information as “hanging themselves. Resistance to the software by customer service personnel and inadequate development and maintenance of the system's knowledge resources, business rules, and other configurations have in some cases made it even more difficult to attract new customers and retain old ones. Competition in the fragmented SRM marketplace is rapidly evolving and intense, and one Read More...
SAP Delivers More RDS Offerings to Speed Up HANA Adoption
SAP has announced the release of three new rapid-deployment solutions (RDS) for companies implementing the recently unveiled SAP Business Suite powered by SAP

displaying interactions  Delivers More RDS Offerings to Speed Up HANA Adoption SAP has announced the  release of three new rapid-deployment solutions (RDS) for companies implementing the recently unveiled SAP Business Suite powered by SAP HANA . These solutions are making innovations like SAP HANA more accessible to enterprise customers looking to boost their enterprise resource planning (ERP) and customer relationship management (CRM) operations with real-time analytics. The three RDS apply the analytical power of SAP HANA Read More...
Remedy Makes CRM a Personal Matter
Remedy announced its acquisition of Axtive Software Corporation, a provider of relationship marketing software that supports personalized interactions between

displaying interactions  customer management,crm software,relationship management,help desk software,customer relationship management,customer software,erp software,contact software,erp system,contact management software,bmc software,crm management,customer management software,crm system,free crm Read More...
The New Web Experience: More than an Extension to WCM?
That membrane between your business and the online world—your Web site—is expected to be so permeable and malleable these days that web content management (WCM)

displaying interactions  New Web Experience: More than an Extension to WCM? That membrane between your business and the online world—your Web site—is expected to be so permeable and malleable these days that web content management (WCM) systems have to manage a lot more than just the content on your site. Now web experience management (WEM) has emerged to address the way people access and interact with your site. WEM also illuminates more of these interactions for your own business’s marketing edification. In this blog Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

displaying interactions  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact Read More...
Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

displaying interactions  Data Integration: A Primer Originally published - August 22, 2006 Introduction Implementing a customer data management system can be the difference between success and failure in terms of leveraging an organization's customer relationship management (CRM) system. Since customers drive profitability, organizations need a way to provide their employees with a single view of the customer and to provide that customer with above-average customer service. Unfortunately, this is not always the case. Read More...
The Seven Cs of Social Learning: How Social Learning Technologies Can Meet Today’s Business Challenges
Social learning can be classified as any type of learning where a person learns vicariously through observations of, or interactions with, others. Useful social

displaying interactions  Seven Cs of Social Learning: How Social Learning Technologies Can Meet Today’s Business Challenges Social learning can be classified as any type of learning where a person learns vicariously through observations of, or interactions with, others. Useful social technologies enable providers and users to navigate what is now called the “seven Cs”: content, consumption, contribution, conversation, collaboration, connections, and control, while remaining meaningful to the workflow of the business. Read More...
Information Security for SMBs: Ensuring End-to-end Data Assets
Small to medium businesses (SMBs) can benefit from the expansive use of IT just as much as their larger counterparts. And in many cases they have to, because of

displaying interactions  Security for SMBs: Ensuring End-to-end Data Assets Small to medium businesses (SMBs) can benefit from the expansive use of IT just as much as their larger counterparts. And in many cases they have to, because of their interactions not only with remote users, but with suppliers and customers as well. To this end, an SMB’s IT infrastructure needs to be resilient and secure. To ensure end-to-end care of data assets, businesses need to adopt the right strategy. Find out how. Read More...
Why Are CRM and Analytics Intrinsically Connected?
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics of market share and penetration

displaying interactions  Are CRM and Analytics Intrinsically Connected? Why Are CRM and Analytics Intrinsically Connected? As its name suggests, customer relationship management (CRM) focuses on building enterprise profitability through the service and management of customer behavior and processes. It centers on the collection and analyses of customer-derived information to exploit this knowledge to better meet customer needs and business objectives. The APICS Dictionary describes CRM as a marketing philosophy where Read More...
How Application-aware Networks Make the Impossible Possible
Network traffic patterns have dramatically changed from predictable point-to-point transaction-oriented activities to bandwidth-hungry, always-on, many-to-many

displaying interactions  application performance infrastructure, network performance management, real-time application performance, network monitoring Read More...
KronosWorks 2010: Of Next-Gen User Experience & Workforce Mobility
Given our shared presence in the Boston metro area, I’ve had numerous contacts and interactions with Kronos Incorporated in the past, but this fall was my very

displaying interactions  2010: Of Next-Gen User Experience & Workforce Mobility Given our shared presence in the Boston metro area, I’ve had numerous contacts and interactions with Kronos Incorporated in the past, but this fall was my very first attendance of the vendor’s  annual user conference: KronosWorks 2010 . That attendance was a worthwhile use of my time and a great learning experience about the company and its customers. As some  background, here is Ventana Research ’s report from the previous Read More...

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