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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 displaying interactions


Open Source CRM project Zurmo releases Version 0.7.5
Zurmo has released a new version of its Open Source CRM. The  0.7.5 version offers new social CRM elements, the option to add profile pictures, and custom lists

displaying interactions  within an organization by displaying each department's customer conversations to other departments.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » displaying interactions

Reference Guide to Discrete Manufacturing ERP Software Functions and Features


This reference guide provides insight into the discrete manufacturing ERP features and functions currently available on today’s market. It will help you determine which ERP features are a high priority for your organization, and which features are a lower priority.

displaying interactions  orders; managing  sales documents; displaying sales history for one or more customers, etc. When these options are available online, all authorized users can access them from a Web browser, without requiring that a special program be installed on their computer. Reporting and Interfacing Requirements Reporting for sales management is used to generate statistics about who has ordered what and when; or about how much of the ordered quantity has been shipped, returned, canceled, etc. This functionality Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

displaying interactions  the system and then displaying them on the customer portal can cause some users to regard giving out sensitive information as “hanging themselves. Resistance to the software by customer service personnel and inadequate development and maintenance of the system's knowledge resources, business rules, and other configurations have in some cases made it even more difficult to attract new customers and retain old ones. Competition in the fragmented SRM marketplace is rapidly evolving and intense, and one Read More

Automotive Industry and Food, Safety, and Drug Regulations


Enterprise application providers wanting to address the distinct regulatory requirements of the automotive, food, safety, and life sciences industries need to offer enterprises industry-oriented enterprise resource planning systems that are sound and compliance-ready.

displaying interactions  notifications contain a hyperlink displaying the document, changes, and approval information. At the same time, the underlying security mechanism should control tracking of edits, notes, and ideas through authorizations and authentication means. A growing number of automakers now require, or will soon demand, compliance with ISO and TS 16949. These requirements are typically addressed through the quality management and new product development and introduction (NPDI) capabilities of product lifecycle Read More

Data, Data Everywhere: A Special Report on Managing Information


The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and extract useful information, is harder still. Even so, this data deluge has great potential for good—as long as consumers, companies, and governments make the right choices about when to restrict the flow of data, and when to encourage it. Find out more.

displaying interactions  been big advances in displaying massive amounts of data to make them easily accessible. This is emerging as a vibrant and creative field melding the skills of computer science, statistics, artistic design and storytelling. Every field has some central tension it is trying to resolve. Visualisation deals with the inhuman scale of the information and the need to present it at the very human scale of what the eye can see, says Mr Wattenberg, who has since moved to IBM and now spearheads a new generation Read More

SAP Announces SAP 360 Customer


SAP announced its latest business solution, powered by HANA, called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The solution aims to move beyond traditional customer relationship management (CRM) and provide organizations with the neccesary capabilities for improving one-on-one customer interactions in real time. SAP calls out the three key

displaying interactions   Read More

Announcing the 2013 TEC CRM Buyer’s Guide for Medium and Large Enterprises


We are pleased to announce the launch of TEC’s first buyer’s guide of 2013: CRM for Medium and Large Enterprises. Download your free PDF copy now. This buyer’s guide provides in-depth insight from TEC CRM analyst Raluca Druta on a how a comprehensive customer relationship management (CRM) system can help medium and large enterprises better understand and address their customers’ needs and

displaying interactions  the 2013 TEC CRM Buyer’s Guide for Medium and Large Enterprises We are pleased to announce the launch of TEC’s first buyer’s guide of 2013: CRM for Medium and Large Enterprises. Download your free PDF copy now. This buyer’s guide provides in-depth insight from TEC CRM analyst Raluca Druta on a how a comprehensive customer relationship management (CRM) system can help medium and large enterprises better understand and address their customers’ needs and challenges. With three points of Read More

Sockeye


Sockeye’s Collaborative Application Framework (CAF) is an XML-based, J2EE-compliant, service-oriented architecture that provides a platform for key supply chain functions such as multi-tier supply chain modeling, what-if analysis, key performance indicators and reports, distribution of real-time information, and exception management. CAF is designed to support the configuration and deployment of application templates. Sockeye's application templates represent the supply chain functionality required to execute generic collaborative business processes, and are configured with customer-driven business processes. The templates can be configured by business users and partners, and can be deployed using CAF. CAF consists of a loosely coupled set of frameworks and services deployed on multiple servers, and is accessible to users and systems over the Internet. It supports synchronous and asynchronous message-based communications for many-to-many interactions across multiple systems, time zones, and semantic layers.  

displaying interactions  Sockeye’s Collaborative Application Framework (CAF) is an XML-based, J2EE-compliant, service-oriented architecture that provides a platform for key supply chain functions such as multi-tier supply chain modeling, what-if analysis, key performance indicators and reports, distribution of real-time information, and exception management. CAF is designed to support the configuration and deployment of application templates. Sockeye's application templates represent the supply chain functionality Read More

Verint Acquires KANA Software to Redefine Customer Engagement


Verints Systems, a provider of Actionable Intelligence solutions serving the enterprise intelligence and security intelligence markets, acquires KANA Software, a leader in customer service solutions. The combined product suite has the potential to transform the way organizations engage with their customers. P.J. Jakovljevic gives you the details.

displaying interactions  Acquires KANA Software to Redefine Customer Engagement Verint Systems recently announced the signing of a definitive agreement to acquire KANA Software from Accel-KKR for approximately $514 million (USD) in cash. The acquisition is expected to extend Verint’s Actionable Intelligence strategy, with the potential of the combined solutions from Verint and KANA to enable organizations worldwide to implement a single-vendor suite to help transform customer engagement.   Verint is a provider of Read More

Oracle Adds Compendium to Oracle Eloqua Marketing Cloud


Oracle has announced the acquisition of Compendium, a cloud-based content marketing platform provider, to augment the capabilities of its Eloqua Marketing Cloud. Compendium’s solution uses a data-driven approach to align relevant content with customer data and profiles, which helps companies more effectively attract prospects, engage buyers, accelerate prospect conversion, and ultimately drive top

displaying interactions  Adds Compendium to Oracle Eloqua Marketing Cloud Oracle has announced the acquisition of Compendium, a cloud-based content marketing platform provider, to augment the capabilities of its Eloqua Marketing Cloud. Compendium’s solution uses a data-driven approach to align relevant content with customer data and profiles, which helps companies more effectively attract prospects, engage buyers, accelerate prospect conversion, and ultimately drive top-line revenue and loyalty. Compendium builds up a Read More

iExtensions


Award-winning Lotus Notes CRM and sales force automation (SFA) software, iExtensions CRM allows clients to leverage their Lotus Notes Domino infrastructure. The solution also allows desktop and wireless access via BlackBerry, and gives integrated Lotus Notes contact management to help users better manage all their customer interactions. With iExtensions, sales, contacts, leads, opportunities, and other important information can be manageable and easy to share, and used to fortify customer relationships. Users involved in IT, sales, marketing, or administration activites can leverage the solution to help optimize their performance.

displaying interactions   Read More

Adobe and SAP Partner for Superior CMO Solutions


Adobe and SAP at Adobe Summit 2014 announced a global reseller agreement targeted at digital marketing and omnichannel commerce for enterprise customers, whereby SAP will resell Adobe Marketing Cloud with the SAP HANA in-memory platform and the hybris Commerce Suite. The agreement combines Adobe’s strength in creating personalized digital experiences with SAP’s leadership in enabling omnichannel commerce and real-time insights from big data.

displaying interactions  and SAP Partner for Superior CMO Solutions Adobe and SAP at Adobe Summit 2014 announced a global reseller agreement targeted at digital marketing and omnichannel commerce for enterprise customers, whereby SAP will resell Adobe Marketing Cloud with the SAP HANA in-memory platform and the hybris Commerce Suite . The agreement combines Adobe’s strength in creating personalized digital experiences with SAP’s leadership in enabling omnichannel commerce and real-time insights from big data. Read More

What Brings Customers Closer to Your Product Development?


Bringing all product stakeholders in a tighter loop within the entire product life cycle is one of the main strategies of the product lifecycle management (PLM) methodology. Following this idea, letting the customers (those who pay for and/or use the product) get involved as early as possible in the product design and development phases provides many benefits, including: more ideas for innovation,

displaying interactions  range of audience by displaying and operating (in a certain way) 3-D models without authoring applications. More recently, technologies such as the 3-D portable document format (PDF) (click here for an example of a 3-D PDF from Adobe) and the 3-D spreadsheet (e.g. Lattice3D Reporter ) have added more convenience in 3-D visibility. Meanwhile, some 3-D computer-aided design (CAD) vendors now also provide lightweight 3-D applications (e.g., Dassault Systèmes 3DVIA Live ) for online collaboration purposes. Read More

How Application-aware Networks Make the Impossible Possible


Network traffic patterns have dramatically changed from predictable point-to-point transaction-oriented activities to bandwidth-hungry, always-on, many-to-many interactions. A coordinated approach across multiple datacenters and remote locations with actionable metrics is the only way to ensure that the network team will be a trusted partner in the new intelligent economy. Download this report to learn more.

displaying interactions  application performance infrastructure, network performance management, real-time application performance, network monitoring Read More

KronosWorks 2010: Of Next-Gen User Experience & Workforce Mobility


Given our shared presence in the Boston metro area, I’ve had numerous contacts and interactions with Kronos Incorporated in the past, but this fall was my very first attendance of the vendor’s annual user conference: KronosWorks 2010. That attendance was a worthwhile use of my time and a great learning experience about the company and its customers. As some background, here is Ventana Research’s

displaying interactions  2010: Of Next-Gen User Experience & Workforce Mobility Given our shared presence in the Boston metro area, I’ve had numerous contacts and interactions with Kronos Incorporated in the past, but this fall was my very first attendance of the vendor’s  annual user conference: KronosWorks 2010 . That attendance was a worthwhile use of my time and a great learning experience about the company and its customers. As some  background, here is Ventana Research ’s report from the previous Read More