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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer relationship management systems for health care:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
With the recent economic recession, small business owners who providing health care services have undertaken steps to reduce
unnecessary overhead and expenses. But health care providers recognize the importance of carefully vetting their employees
before trusting them with the welfare of their patients. (...)
Excerpt related to
customer relationship management systems for health care:
How Background Screening Can Protect Small Health Care Providers and the Patients They Serve.
Source: HireRight, Inc. Document Type ...
Published:
2011-12-13
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Abstract:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in
the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently,
deciphering the difference between ERP and PSA remains a c (...)
Excerpt related to
customer relationship management systems for health care:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the
service industry. Sim...
Published:
2006-04-13
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Abstract:
Like many health care providers, Wisconsin (US)-based Aurora faces pressures to improve care quality, while monitoring its
bottom line. Asset optimization remains elusive for most such enterprises, but Aurora devised a plan to use a centralized
service management call center to facilitate service request (...)
Excerpt related to
customer relationship management systems for health care:
... Capital Asset Lifecycle Management. Source: St. Croix Systems, Corporation.
Document Type: Case Study Description: Like many health care providers, Wisconsin (US ...
Published:
2010-03-11
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Abstract:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP for services has emerged as a viable software category competing with the best-of-breed vendors serving professional
services sector industries. (...)
Excerpt related to
customer relationship management systems for health care:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP...
Published:
2007-04-09
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Abstract:
To better understand record management (RM) challenges related to regulatory compliance in the financial services and health
care industries, it is important to know why the laws and acts were written and codified. This knowledge will help organizations
understand why the RM team is creating and maintain (...)
Excerpt related to
customer relationship management systems for health care:
... Source: OPIN Systems. Document Type: White Paper ... To better understand
record management (RM) challenges ... in the financial services and health
care industries, it ...
Published:
2010-03-11
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Abstract:
Héma-Québec manages the collection and distribution of blood and blood products for the province of Quebec (Canada). As Héma-Québec
worked to enhance availability and quality, company leaders identified a need to make changes in the organization’s information
technology (IT) systems. In June 2001, (...)
Excerpt related to
customer relationship management systems for health care:
... leaders identified a need to make changes in the organization’s information technology (IT) systems.
... Download <strong>SAP Case Study: Health Care</strong>.
...
Published:
2010-03-11
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
customer relationship management systems for health care:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
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Abstract:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quoting processes for manufacturers with complex requirements. Their benefits include quotes that are quick and
accurate, leading to increased customer satisfaction. (...)
Excerpt related to
customer relationship management systems for health care:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quotin...
Published:
2007-11-16
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Abstract:
Providing accurate and timely analytical information to health care professionals is critical to the success of PH Tech,
provider of health care benefits administration services. PH Tech opted to integrate a business intelligence (BI) solution
that allows its clients to make better-informed decisions lea (...)
Excerpt related to
customer relationship management systems for health care:
... Source: Strategy Companion. Document Type: Case Study Description: Providing accurate and timely analytical
information to health care professionals is critical ...
Published:
2010-03-11
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Abstract:
Inadequate data management, the result of a system that hasn’t been properly integrated—or that can’t be integrated—has serious
ramifications on customer management and service, especially in financial services and health care. Master data management
(MDM) solutions allow key customer data integr (...)
Excerpt related to
customer relationship management systems for health care:
... Source: Initiate Systems, Inc. ... has serious ramifications on customer
management and service, especially in financial services and health care.
...
Published:
2010-03-11
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer relationship management systems for health care:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Excerpt related to
customer relationship management systems for health care:
... To reinforce the benefits of EMRs and other components of health care
information management systems (HCIMSs)—as well as perhaps sway any (ma-)lingering ...
Published:
2009-02-06
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Abstract:
Promoting band image, improving overall business performance, and keeping customers happy is a main concern of many businesses.
This paper demonstrates how the Extended Enterprise platform can help specific verticals to promote and sell their products
to external audiences. Know the value of the Extended (...)
Excerpt related to
customer relationship management systems for health care:
... Related Topics: Customer Relationship Management (CRM),
Channel ... extended enterprise management, extended enterprise ... model
Source: SumTotal Systems Learn more ...
Published:
2011-03-01
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Abstract:
Although Click Commerce is a thriving provider of on-demand supply chain management (SCM) solutions for a variety of worldwide
industries, it does have to face up to a variety of challenges, some of which are of its own making. (...)
Excerpt related to
customer relationship management systems for health care:
Although Click Commerce is a thriving provider of on-demand supply chain management (SCM) solutions for a variety of worldwide
industries, it does...
Published:
2006-11-16
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Abstract:
False myth and common misconceptions are preventing hospitals and clinics from adopting online appointments. (...)
Excerpt related to
customer relationship management systems for health care:
False myth and common misconceptions are preventing hospitals and clinics from adopting online appointments.
Published:
2009-05-01
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Abstract:
SAP Support of the Health Care Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value. Documents
and Other Software to Use In Your Health Care System and in Relation To Supply Chain and Business Value. Electronic product
code information services (EPCIS) is a standard mechanism fo (...)
Excerpt related to
customer relationship management systems for health care:
SAP Support of the Health Care Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value. Documents
and Other Software to Use...
Published:
2010-03-11
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Abstract:
UreSil, a manufacturer of specialized health care products, feared its legacy manufacturing resource planning (MRP) software
was hindering efficiency and compliance. The Sage ERP X3 enterprise resource planning (ERP) came to the rescue, and after
a formal ERP training program, full implementation require (...)
Excerpt related to
customer relationship management systems for health care:
... Source: Sage. Document Type: Case Study Description: UreSil, a manufacturer of specialized health
care products, feared its legacy manufacturing resource ...
Published:
2010-03-11
-
Excerpt related to
customer relationship management systems for health care:
... Pega’s BPM and customer relationship management (CRM)
customers ... percent increase in customer satisfaction scores; ... action/exception
management, perform Hazard ...
Published:
2009-09-03
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Abstract:
Lawson Software, almost two years since a successful IPO amid adverse conditions at the time, has had its share of difficulties
while rounding up its vertical offerings via a slew of focused appetizing acquisitions. While the last two quarters have seen
license revenue revive and profits, certain ongoing (...)
Excerpt related to
customer relationship management systems for health care:
Lawson Software, almost two years since a successful IPO amid adverse conditions at the time, has had its share of difficulties
while rounding up ...
Published:
2003-11-06