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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer relationship management implementation for health care management:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer relationship management implementation for health care management:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer relationship management implementation for health care management:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Inadequate data management, the result of a system that hasn’t been properly integrated—or that can’t be integrated—has serious
ramifications on customer management and service, especially in financial services and health care. Master data management
(MDM) solutions allow key customer data integr (...)
Excerpt related to
customer relationship management implementation for health care management:
... Master data management (MDM) solutions allow key customer data integration.
... Before implementation, learn about the other three. ...
Published:
2010-03-11
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Abstract:
Read how Mercury’s users can now create the most critical reports that they were previously relying on a legacy reporting
platform to produce. These include sales commissions, weekly sales, a rolling 12-month sales report, and an inventory summary
report. (...)
Excerpt related to
customer relationship management implementation for health care management:
Mercury Medical: A Health Care Manufacturer Improves Reporting and Analysis with IBM Cognos
Express. Source: IBM. Document Type: Case ...
Published:
2011-09-15
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Abstract:
Like many health care providers, Wisconsin (US)-based Aurora faces pressures to improve care quality, while monitoring its
bottom line. Asset optimization remains elusive for most such enterprises, but Aurora devised a plan to use a centralized
service management call center to facilitate service request (...)
Excerpt related to
customer relationship management implementation for health care management:
... Capital Asset Lifecycle Management. Source: St. Croix Systems, Corporation. Document
Type: Case Study Description: Like many health care providers, Wisconsin (US ...
Published:
2010-03-11
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Abstract:
Because of new compliance and regulation, HealthSouth Corporation, one of the US largest providers of health care services,
needed a comprehensive view of its security risks, automated reporting on compliance to ensure published security standards,
and to prioritize the remediation of critical risks. Th (...)
Excerpt related to
customer relationship management implementation for health care management:
... Corporation, one of the US largest providers of health care services,
needed ... Through Preventsys Security Risk Management System, HealthSouth was able to audit
...
Published:
2010-03-11
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Abstract:
To better understand record management (RM) challenges related to regulatory compliance in the financial services and health
care industries, it is important to know why the laws and acts were written and codified. This knowledge will help organizations
understand why the RM team is creating and maintain (...)
Excerpt related to
customer relationship management implementation for health care management:
... Description: To better understand record management (RM) challenges related to regulatory
compliance in the financial services and health care industries, it ...
Published:
2010-03-11
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Abstract:
Héma-Québec manages the collection and distribution of blood and blood products for the province of Quebec (Canada). As Héma-Québec
worked to enhance availability and quality, company leaders identified a need to make changes in the organization’s information
technology (IT) systems. In June 2001, (...)
Excerpt related to
customer relationship management implementation for health care management:
SAP Case Study: Health Care. Source: SAP. Document ... fractionated blood
products. Download <strong>SAP Case Study: Health Care</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
As a provider of employee benefits, CIGNA must observe a bevy of regulatory compliance mandates. Because much of its efforts
are compliance-focused, it continually embraces technology, searching for new products to better manage its benefit offerings
and track its security risks. With QualysGuard’s vul (...)
Excerpt related to
customer relationship management implementation for health care management:
Cigna Finds Good Therapy: Building a More Efficient Risk Management, Compliance, and System Security Program.
Source: Qualys. Document ...
Published:
2010-03-11
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Abstract:
Reducing server management complexity and total cost of ownership (TCO) are key IT goals. There’s a new generation of automated
management tools designed to enable provisioning, monitoring, and control of blade systems in infrastructure deployments.
This means more work in less time, ensuring IT talent (...)
Excerpt related to
customer relationship management implementation for health care management:
Enabling Technologies for Blade Management. Source ... processes. Download <strong>Enabling
Technologies for Blade Management</strong>. Comments: ...
Published:
2010-03-11
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Excerpt related to
customer relationship management implementation for health care management:
... Vendor management: Do a lot of research and know what your ... free
to add to this list or discuss implementation pains your health care organization
has ...
Published:
2008-02-27
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Abstract:
UreSil, a manufacturer of specialized health care products, feared its legacy manufacturing resource planning (MRP) software
was hindering efficiency and compliance. The Sage ERP X3 enterprise resource planning (ERP) came to the rescue, and after
a formal ERP training program, full implementation require (...)
Excerpt related to
customer relationship management implementation for health care management:
... Study Description: UreSil, a manufacturer of specialized health care
products, feared ... after a formal ERP training program, full implementation required only
...
Published:
2010-03-11
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Abstract:
London Health Sciences Centre (LHSC) needed a workforce management solution that could accommodate the requirements of a
9,000+ employee organization with multiple unions and facilities. Learn how LHSC replaced its cumbersome and outdated timekeeping
systems, with a solution that helped enhance payroll a (...)
Excerpt related to
customer relationship management implementation for health care management:
... Source: Infor. Document Type: Case Study Description: London Health Sciences Centre
(LHSC) needed a workforce management solution that could accommodate the ...
Published:
2010-03-11
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Abstract:
Enterprise Performance Management for Small and Medium Businesses. Search for Information and Other Software Related to Enterprise
Performance Management. Small to medium businesses (SMBs) often face the same challenges as large businesses—just on a smaller
scale. One such challenge is finding a busines (...)
Excerpt related to
customer relationship management implementation for health care management:
Enterprise Performance Management for Small and Medium Businesses. Search for Information and Other Software Related to Enterprise
Performance Mana...
Published:
2010-03-11
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Abstract:
Although Click Commerce is a thriving provider of on-demand supply chain management (SCM) solutions for a variety of worldwide
industries, it does have to face up to a variety of challenges, some of which are of its own making. (...)
Excerpt related to
customer relationship management implementation for health care management:
Although Click Commerce is a thriving provider of on-demand supply chain management (SCM) solutions for a variety of worldwide
industries, it does...
Published:
2006-11-16
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Abstract:
False myth and common misconceptions are preventing hospitals and clinics from adopting online appointments. (...)
Excerpt related to
customer relationship management implementation for health care management:
False myth and common misconceptions are preventing hospitals and clinics from adopting online appointments.
Published:
2009-05-01
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Abstract:
In order to meet new performance targets mandated at the federal and state levels, the Department of Human Services in Chemung
County, New York (US), deployed Salient Performance Management, a performance management solution from Salient Corporation.
This solution helped streamline operations, allowing c (...)
Excerpt related to
customer relationship management implementation for health care management:
Bringing Metrics and Measurement to Welfare Program Management. ... Download <strong>Bringing
Metrics and Measurement to Welfare Program Management</strong>. ...
Published:
2010-03-11
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Abstract:
The foremost concern of Hôpital du Sacré-Coeur de Montréal (HSCM) is to provide quality health care service. But it also
knows that unless it operates an efficient business, it will not be around to provide that service. That’s why HSCM needed
a comprehensive suite that covered not just the backbone (...)
Excerpt related to
customer relationship management implementation for health care management:
... SAP. Document Type: Case Study Description: The foremost concern of Hôpital du Sacré-Coeur de Montréal
(HSCM) is to provide quality health care service. ...
Published:
2010-03-11
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Abstract:
Information management, which includes both data and content management, is an essential element of service-oriented architecture
(SOA). Taking a service-oriented approach to information data can thus help you achieve greater value from your information
assets. Implementing master data management (MDM) s (...)
Excerpt related to
customer relationship management implementation for health care management:
Information and SOA—Gaining Greater Insights through Master Data Management. Source: Quocirca Ltd. Document
Type: White Paper Description ...
Published:
2010-03-11
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