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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer relationship management applications for health care:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer relationship management applications for health care:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP for services has emerged as a viable software category competing with the best-of-breed vendors serving professional
services sector industries. (...)
Excerpt related to
customer relationship management applications for health care:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP...
Published:
2007-04-09
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Abstract:
Providing accurate and timely analytical information to health care professionals is critical to the success of PH Tech,
provider of health care benefits administration services. PH Tech opted to integrate a business intelligence (BI) solution
that allows its clients to make better-informed decisions lea (...)
Excerpt related to
customer relationship management applications for health care:
... Source: Strategy Companion. Document Type: Case Study Description: Providing accurate and timely analytical
information to health care professionals is critical ...
Published:
2010-03-11
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Abstract:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in
the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently,
deciphering the difference between ERP and PSA remains a c (...)
Excerpt related to
customer relationship management applications for health care:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the
service industry. Sim...
Published:
2006-04-13
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer relationship management applications for health care:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Although Click Commerce is a thriving provider of on-demand supply chain management (SCM) solutions for a variety of worldwide
industries, it does have to face up to a variety of challenges, some of which are of its own making. (...)
Excerpt related to
customer relationship management applications for health care:
Although Click Commerce is a thriving provider of on-demand supply chain management (SCM) solutions for a variety of worldwide
industries, it does...
Published:
2006-11-16
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Excerpt related to
customer relationship management applications for health care:
... Pega’s BPM and customer relationship management (CRM)
customers ... sales opportunities), lower customer satisfaction, or ...
also offer a central management view of ...
Published:
2009-09-03
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Abstract:
Lawson Software, almost two years since a successful IPO amid adverse conditions at the time, has had its share of difficulties
while rounding up its vertical offerings via a slew of focused appetizing acquisitions. While the last two quarters have seen
license revenue revive and profits, certain ongoing (...)
Excerpt related to
customer relationship management applications for health care:
Lawson Software, almost two years since a successful IPO amid adverse conditions at the time, has had its share of difficulties
while rounding up ...
Published:
2003-11-06
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Abstract:
SAP Support of the Health Care Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value. Documents
and Other Software to Use In Your Health Care System and in Relation To Supply Chain and Business Value. Electronic product
code information services (EPCIS) is a standard mechanism fo (...)
Excerpt related to
customer relationship management applications for health care:
SAP Support of the Health Care Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value. Documents
and Other Software to Use...
Published:
2010-03-11
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Abstract:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quoting processes for manufacturers with complex requirements. Their benefits include quotes that are quick and
accurate, leading to increased customer satisfaction. (...)
Excerpt related to
customer relationship management applications for health care:
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate
pricing and quotin...
Published:
2007-11-16
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Abstract:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs to put down
some deep roots if it is to fulfill its global ambitions. A measly portion of its total revenues comes from sales outside
of the US-a proportion that has been static for the past s (...)
Excerpt related to
customer relationship management applications for health care:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs
to put down some deep roots if it...
Published:
2003-11-11
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Abstract:
Going mobile has become a growing trend, with many businesses reaching well beyond the use of cellular phones as their only
lines of communication. Why? Because these businesses realize that linking the mobile workforce with the enterprise and its
data resources—using mobile applications—is key to en (...)
Excerpt related to
customer relationship management applications for health care:
... workforce with the enterprise and its data resources—using mobile applications—is key
to enhancing productivity, profitability, and customer satisfaction. ...
Published:
2010-03-11
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Excerpt related to
customer relationship management applications for health care:
... and business processes, including customer relationship management
(CRM), product ... and the customer needs to be ... navigation, parts management,
schedule monitoring ...
Published:
2010-03-19
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Abstract:
The new company forged from Lawson and Intentia will have to carefully blend their different corporate cultures, which has
traditionally been proud of in-house development spawning a limiting "not invented here" attitude. (...)
Excerpt related to
customer relationship management applications for health care:
The new company forged from Lawson and Intentia will have to carefully blend their different corporate cultures, which has
traditionally been prou...
Published:
2005-10-28
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Abstract:
The universe of existing applications partners is relatively stable; some occasional movement from dropping one product in
favor of another occurs naturally, and no vendor is immune to losing partners. But some innovative vendors are doing their
best. (...)
Excerpt related to
customer relationship management applications for health care:
The universe of existing applications partners is relatively stable; some occasional movement from dropping one product in
favor of another occurs...
Published:
2006-05-18
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Abstract:
Although their consolidation appetite is not diminishing by any means, some major acquisition protagonists like SSA Global
and Infor seem to be showing signs of more deliberation and even restraint, rather than jumping the gun to indiscriminately
gain market share. (...)
Excerpt related to
customer relationship management applications for health care:
Although their consolidation appetite is not diminishing by any means, some major acquisition protagonists like SSA Global
and Infor seem to be sh...
Published:
2006-04-24
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Abstract:
To meet the needs of a demand driven market, Apptricity is leveraging service oriented architecture to deploy and integrate
modules. (...)
Excerpt related to
customer relationship management applications for health care:
To meet the needs of a demand driven market, Apptricity is leveraging service oriented architecture to deploy and integrate
modules.
Published:
2005-10-14
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Abstract:
The Lawson and Intentia merger might create a much-needed, strong statement for the market, and provide the mid-market with
more options. It may also decrease the negative momentum both companies have experienced in the frenzied and rapidly consolidating
enterprise applications market. (...)
Excerpt related to
customer relationship management applications for health care:
The Lawson and Intentia merger might create a much-needed, strong statement for the market, and provide the mid-market with
more options. It may a...
Published:
2005-10-27
-
Excerpt related to
customer relationship management applications for health care:
... no matter the cost, well-chosen EHR applications will go ... benefits
of EMRs and other components of health care information management systems
(HCIMSs ...
Published:
2009-02-06