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The Changing Face of CRM
The recent economic slowdown has illustrated how interwoven our global economies really are. The demands to increase enterprise performance has accelerated

crm systems for health care and social work  sales as separate activities, CRM systems must be able to provide an integrated view of these and other back-office functions. Typically a sales representative or call center may require one view that gives them the ability to look at previous or past sales orders, track the status of a customer order, view any pricing or billing issues, and see information on sales contracts. These integrated functions are designed to optimize service to the customer. Customizable CRM Some sales organizations have Read More
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Documents related to » crm systems for health care and social work


TEC Industry Watch: Enterprise Software News for the Week of April 30th, 2012
SOFTWARE SELECTIONS @ DEPLOYMENTSEuropean manufacturer of construction chemicals selects IFS ApplicationsIndustry tags: Process manufacturing, mining

crm systems for health care and social work  company Trinicom Industry tags: CRM, multi-channel customer service, public and commercial sectors The basic motivation for KANA here is to address the SMB market with a full-fledged cloud-based customer service product, as well as to expand in Europe. Regarding social capabilities, Trinicom has a social offering, while KANA also has social listening and analytics capability (via the Overtone acquisition). Look for more acquisition by the bullish vendor, perhaps along the lines of big data analytics and Read More
Business Intelligence: Actionable Insights for Business Decision Makers
Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they

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8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

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(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

crm systems for health care and social work  process support integrated with CRM systems that can tailor the resolution experience based on the customer’s or employee’s issue or question. Consona Self-Service is a self-service application that enables customers and employees to resolve their own issues and questions on an enterprise Web site. Consona Knowledge Central features business process support that can provide a personalized and guided resolution experience based on the issue or question the customer or employee has. Consona Forums is Read More
Identifying the ROI of a Software Application for SCM Part 2: We Are Looking for the Vendor To Tell Us
Managers weighing an investment in software for supply chain face pressure to be right. Looking for a precise calculation of ROI often results in making an

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Buying ERP for Manufacturing: What to Look for in a Cloud-Based Solution
SaaS-based software for manufacturers? The idea is rapidly gaining ground as manufacturers become aware of all the benefits a cloud-based ERP system can bring

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ERP for Distribution: See for Yourself How the Competition Stacks Up
Technology Evaluation Centers (TEC) is proud to announce the TEC Vendor Challenge—ERP for Distribution. The Vendor Challenge event is for distributors

crm systems for health care and social work   Read More
IFS Applications (version 8.0) for ERP for the Mining Industry Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation

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Five BI Success Factors for the Midsize Organization: Tactical Guidelines for Effective BI Deployment
Midsize businesses feel the most pressure to boost revenue and increase profits@and have smaller margins for error. Achieving your goals requires making smart

crm systems for health care and social work   Read More
Social ERP Emerges—A Deep Dive into Oracle Social Network
In this report, TEC Senior ERP Analyst Ted Rohm continues his in-depth look at social enterprise resource planning (ERP) solutions. Download the report and get

crm systems for health care and social work  Oracle, Oracle Social Network, OSN, Oracle Social Cloud, ERP integration, social ERP software Read More
Vitria OI 4: Data for Today and for the Future
Vitria is a long-time player in the provisioning of software solutions for analyzing information in real time. Founded in 1994 by two entrepreneurs—Drs. JoMei

crm systems for health care and social work   Read More
PTC Windchill 10 for Core PLM for Discrete Industries Certification Report
PTC Windchill 10 is TEC Certified for online evaluation of core product lifecycle management (PLM) for discrete industries solutions in the Core PLM for

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ECi Software Solutions M1 for Enterprise Resource Planning for Discrete Manufacturing Certification Report
ECi Software Solutions M1 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the ERP

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