Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...

Abstract: El Hospital Sant Joan de Déu, uno de los hospitales más importantes de España, recurrió a Polymita para crear su web corporativa, una intranet personalizada para cada uno de sus trabajadores y automatizar sus procesos internos. Las soluciones BPM y ECM de Polymita llevaron al hospital a ganar el Premio al Mejor Portal del Empleado, y a lograr una gestión unificada de personas, procesos y contenidos.

Abstract: A non-profit hospital needed to protect its critical clinical systems without either interrupting system availability or overloading the small IT security team. The hospital had to overcome several vulnerabilities, such as the fact that some clinical systems could not be patched due to Food and Drug Administration (FDA) regulations. Find out how a server security solution helped the hospital address these challenges.

Abstract: University of Wisconsin Hospital and Clinics (UWHC) had never suffered from a shortage of data sources. But the executives felt it wasn’t effectively using this data to make decisions—leading the university to seek a solution that would help it rise above the data confusion. With an automated dashboard system from ActiveStrategy, the UWHC has aggregated its data and can now focus on issues that will help move its strategy forward.

Abstract: Sant Joan de Déu Hospital is one of the most important hospitals in Spain, and specializes in pediatrics and women’s medicine. Because of its status, it needed to find a way to automate its internal processes and develop a corporate portal for patients and health professionals. Since deploying a business process management (BPM) solution, Sant Joan has increased accessibility and created autonomy within its departments.

Abstract: JACIE, a non-profit corporation, was looking for an application that would enable a more effective hospital accreditation process, as well as provide the ability to process complex medical files. With the help of Polymita, JACIE created a decision support system that could centralize access to important information and manage an unlimited number of certification processes simultaneously—without increasing the resources.

Abstract: Understanding process variation is vital—not only in manufacturing industries, but in transactional environments as well. That’s why the tools you use to understand the root cause of common cause variations need to be both powerful and easy to use, whether you’re measuring variations in sales performance, wait times in hospital emergency rooms, or cycle times for order fulfillment.

Abstract: Read how a mid-sized hospital immediately found savings of $43,500 a year by implementing a secure employee scheduling and human resource information system payroll solution. It was a cautious beginning, with an initial roll-out of just four of the many available with emPath®'s Employee Self-Service (ESS) features, but there is the promise of more dramatic savings to come.

Abstract: In 2006, Poudre Valley Health System (PVHS) was about to open a new hospital in Colorado (US). PVHS’s human resources (HR) department saw the need to change some existing processes, including the method of referencing job candidates. After one year of using a new HR hiring process solution, PVHS was able to predict supervisor evaluations of new hires and had the potential to save over $850,000 (USD). Learn more.

Abstract: Investing in a customer relationship management (CRM) system can increase sales productivity and represent an addition to, not a subtraction from, your company’s bottom line. But a return on investment (ROI) from CRM software depends on whether you’ve identified strategies that leverage the CRM system’s sales productivity. Find out how to formulate CRM strategies before you choose a CRM solution, and compare CRM products.

Abstract: Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous technology investments. Your incumbent ERP system vendor also has a CRM solution, and praises the benefits of the tight integration of both systems. The question then is, how do you know whether this solution is the best for you? Request your copy of Integrating CRM with ERP compliments of Baseline Consulting. The report gives you the criteria to use when formulating your strategy of integrating CRM with ERP, best practices of CRM implementation, dealing with ERP integration, and how to integrate CRM with ERP impacts the value chain.

Abstract: Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

Abstract: Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment. Microsoft CRM remains both a threat and an opportunity for the most nimble mid-market CRM vendors. Microsoft’s entry with CRM evangelism through an array of seminars nationwide has bolstered the market’s awareness of the need for CRM applications.

Abstract: Since the last recession in 2001, customer relationship management (CRM) systems have gained greater acceptance. Though CRM systems haven’t been widely tested under adverse business conditions, results achieved by CRM strategies indicate that businesses with an effective CRM approach will have a vital competitive advantage in recessionary conditions. Discover three key strategies to using CRM as a tool against a recession.

Abstract: Customer relationship management (CRM) solutions can help you achieve success by managing your company’s customer-facing processes and implementing a customer-centric vision. But to make the most of CRM’s benefits, you should weigh and consider the options by answering key questions about your processes and CRM solutions’ capabilities. Find out key CRM principles, and how to best mitigate the cost of CRM implementation.

Abstract: Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

Abstract: Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

Abstract: Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative to being forewarned may be leaping into enterprise-wide, mega-bucks, change management-laden CRM implementations—and testing the depth of the water with both feet. For the first time, there are statistically-based, substantive answers to many questions about CRM.

Abstract: CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM