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Abstract:
Benchmarking, as defined by the dictionary, is "a standard against which something can be measured or assessed." But what
is benchmarking? What does it do? Why should I do it? What do I benchmark? And how can it help me? (...)
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cr:
Benchmarking, as defined by the dictionary, is "a standard against which something can be measured or assessed."
But what is benchmarking? What do...
Published:
2006-06-26
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Abstract:
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based
on a composite customer satisfaction rating system. (...)
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cr:
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived custo...
Published:
2009-04-13
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Abstract:
As long as both Agilisys and BRAIN remain focused on their industries and do not become too distracted with each other’s
verticals, everyone should do well. (...)
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cr:
As long as both Agilisys and BRAIN remain focused on their industries and do not become too distracted with each other’s verticals,
everyone shoul...
Published:
2003-01-03
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Abstract:
As long as both Agilisys and BRAIN remain focused on their industries and do not become too distracted with each other’s
verticals, everyone should do well. (...)
Excerpt related to
cr:
As long as both Agilisys and BRAIN remain focused on their industries and do not become too distracted with each other’s verticals,
everyone shoul...
Published:
2003-01-03
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Abstract:
Agilisys is also leveraging its former parent's pedigree on professional services and outsourcing, the 'Concept to Customer'
and 'Early Upgrade Program' being good examples of the company’s focus on customer engaging product implementations and customizations. (...)
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Agilisys is also leveraging its former parent's pedigree on professional services and outsourcing, the 'Concept to
Customer' and 'Early Upgrade Pr...
Published:
2002-10-15
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Abstract:
The High Costs of Non-compliance for Manufacturers. Get Free Knowledge and Other Solutions Related to The High Costs of Non-compliance.
What manufacturers must realize is that through efforts to comply with regulatory standards, they can make their manufacturing
operations more competitive. Indeed, compli (...)
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cr:
The High Costs of Non-compliance for Manufacturers. Get Free Knowledge and Other Solutions Related to The High Costs of Non-compliance.
What manufa...
Published:
2010-03-11
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Abstract:
On October 4, Computer Associates International, Inc. (CA), Baan Japan, and EXE Inc. announced a strategic alliance designed
to enable Japanese companies to create total solutions for the rapidly growing supply chain management (SCM) field. The companies
will jointly market the new solutions, which will (...)
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cr:
On October 4, Computer Associates International, Inc. (CA), Baan Japan, and EXE Inc. announced a strategic alliance designed
to enable Japanese co...
Published:
1999-10-13
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Abstract:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CRM functionality to provide advances in personalization and campaign management. (...)
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cr:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CR...
Published:
2000-08-16
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Abstract:
On March 15, shares of Oracle surged after the company plowed past Wall Street estimates and reported strong database software
sales fueling a solid third-quarter profit. However, Oracle has also confirmed that it is refocusing its European applications
division and has hinted that it may reduce the unit (...)
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cr:
On March 15, shares of Oracle surged after the company plowed past Wall Street estimates and reported strong database software
sales fueling a sol...
Published:
2000-04-24
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Abstract:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since
left the market. (...)
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cr:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, where...
Published:
2008-08-20
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Abstract:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, whereas some traditional vendors that once defined the product configuration space in the 1990s have since
left the market. (...)
Excerpt related to
cr:
A crop of next-generation, Web-based, on-demand, startup quote-to-order systems providers has lately flourished, spearheaded
by BigMachines, where...
Published:
2008-08-20
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Abstract:
Over the past six months, Seagate Technology has made major moves to refocus their majority-owned subsidiary, Seagate Software,
and put all the emphasis on their business intelligence products. These products were acquired in the early to mid-1990's
with the purchase of Crystal Computer Services (Crystal (...)
Excerpt related to
cr:
Over the past six months, Seagate Technology has made major moves to refocus their majority-owned subsidiary, Seagate Software,
and put all the em...
Published:
1999-10-06
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Abstract:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CRM functionality to provide advances in personalization and campaign management. (...)
Excerpt related to
cr:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CR...
Published:
2000-08-16
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Abstract:
Database and enterprise application vendor Oracle has streamlined itself, overcome the hardships of the past and seems prepared
and eager for the future. We express our view regarding its latest announcements. (...)
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cr:
Database and enterprise application vendor Oracle has streamlined itself, overcome the hardships of the past and seems prepared
and eager for the ...
Published:
2000-05-19
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Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
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cr:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
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Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
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cr:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
-
Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Excerpt related to
cr:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
-
Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
cr:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Abstract:
Peru, a country with a glorious past and an uncertain future, stands at the crossroads. The inability to attract significant
trade or investment due to the crime and lack of democratic principles in the nation should be addressed as a matter of urgency.
Peru can learn from countries that share the legac (...)
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cr:
Lessons Learned on the Inca Trail. Carla Reed - January 28, 2005. Comments: 0. Read Comments Lessons Learned on the Inca Trail
Featured Author - Carla Reed. ...
Published:
2005-01-28
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Abstract:
The company is a financial services group with operations in banking, investment management and insurance. To maintain the
profitability of its credit card business, the company maintains vast amounts of customer information. However, its Excelbased
tools lack functionality. Learn how a business intell (...)
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cr:
The company is a financial services group with operations in banking, investment management and insurance. To maintain the
profitability of its cr... ...
Published:
2010-11-05