Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted EAM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...

Abstract: In asset-intensive industries, the reliability of capital assets is essential to success. Maintenance of these assets can dramatically impact the overall performance and useful life of an asset. Accordingly, asset owner–operators and asset service providers are continually trying to improve their maintenance practices—which is why they’re deploying key strategies and technologies to refine the effectiveness of their operations.

Abstract: Radio frequency identification (RFID) technology is fast replacing ScanCode technology in asset tracking and inventory management. Traditionally, asset tracking and inventory management in retail supply chain or manufacturing or service units depended heavily on manual scanning of bar code printed on each item at every strategic point. This white paper focuses on details of RFID technology and how you can automate asset tracking and inventory management of your enterprise using it. The white paper takes aid of a case study on how FicusSoft has developed and successfully implemented RFID integrated asset tracking and inventory management solutions for a reputed manufacturer of ultra-sensitive instruments used in the field of biotechnology and pharmaceutical research.

Abstract: Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to …

Abstract: Modern online social networks are successful and popular, and have been since the mid-1990s. The question now before us is this: what is this phenomenon and where do we go from here? Find out how online social networking and the many related user trends can impact businesses, governments, and other organizations—including virtual organizations—with a detailed account of the types of social network users.

Abstract: Social networking sites offer recruiters a valuable opportunity to seek out, scout, and connect with applicants in ways that traditional channels can’t support. The key to success in this space is to develop a smart, targeted recruitment strategy that works with, not against, the fundamental principals of social networking. Get 5 tips to crafting a social networking recruitment strategy—so you can recruit the best talent.

Abstract: Web 2.0 and social networking tools and trends are having a huge impact on business today. But to realize the benefits of social networking, you need to understand the roles and expectations of your customers, and how to use those tools to position your company appropriately. Get tips on how to empower your customer engagement with Web 2.0 and customer relationship management (CRM) 2.0 social networking tools.

Abstract: From small business to global enterprise, social media has taken the corporate world by storm, and it’s here to stay. So what is social media? And how do you decide where it fits in your online strategy? This white paper aims to offer users a social media “kit” which can help answer these questions.

Abstract: Is a total ban on workplace social networking a good idea? Companies should take more calculating points of view and look at how to turn the negative effects of social networking into positive effects. Employers can manage employee social networking to maximize the positives. The strategy combines employee education, well-thought-out acceptable use policies (AUPs), and—critically—effective Web filtering technology.

Abstract: Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

Abstract: Asset management cannot be successfully implemented by your accounting department alone (or any other single department). That’s why you should be on top of today’s asset management climate and the tools available to improve controls. Learn about approaches that are getting results, and find out what doesn’t work (and why). Finally, get the lowdown on best practices which have proved both effective and durable.

Abstract: Offering health insurance is critical to recruiting new employees and retaining current staff. Taking care of your employees and attracting future intellectual property is a high priority in any business. But is it possible to find an affordable health plan in today’s costly health insurance market? Discover what insurance brokers can do for your business.

Abstract: This note is intended to provoke thought regarding some of the dramatic incidents that occurred in the field of asset management in 2003, as well as address some of their more immediate consequences and ramifications of changing societal attitudes regarding the failure of physical assets. In particular it examines the impact of these events on issues such as the selection and implementation of enterprise management software, the use of call centers and the outsourcing of asset management functions. There is also an overview of the evolution of asset management throughout the world that has brought us to this point.

Abstract: Asset life cycle management is an increasingly important strategic initiative for asset-intensive industries to explore. Innovative organizations can use their assets for competitive advantage and thereby improve the profitability of their business. Learn how advanced asset life cycle management strategies can contribute to organizational agility, security, and flexibility, and improve responsiveness in a demanding marketplace.

Abstract: The US Health Insurance Portability and Accountability Act (HIPAA) of 1996 applies to health care providers, health plans, and clearing houses that electronically maintain or transmit health information. Among other things, these entities are required to have data backup plans, disaster recovery plans, and emergency mode operation plans. Fortunately, there is a way to meet these security and contingency requirements.

Abstract: Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

Abstract: No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately improve its products.

Abstract: There are a lot of different social engineering techniques, but they all have the same basic idea. The trick behind social engineering is to get the user to give up valuable information without them suspecting anything.

Abstract: Virtual worlds where customers can connect and share information are another channel through which marketers can improve the customer experience. Social networks can help you gain customer input on product and service development—and, of course, to reinforce brand messaging. Learn the four steps you can take to improve your customer experience by integrating online, off-line, and branding efforts via social networking.