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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 communication


Unified Communication Vendor Comparison Guide
Unified communications integrates multiple methods of communication—such as e-mail, faxing, instant messaging, voice and video calling and conferencing, mobile

communication  Communication Vendor Comparison Guide Unified communications integrates multiple methods of communication—such as e-mail, faxing, instant messaging, voice and video calling and conferencing, mobile communication, and even desktop sharing—to produce improved efficiencies for companies of all sizes. This paper focuses on three key areas to compare available offerings, providing insights into the most important ways vendors can differentiate their products.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Picture Archiving Communication Systems (PACS) for the Health Care Industry

PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinicians.  

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Documents related to » communication

E-mail: No Longer a Lightweight Communication Tool


While it’s great to find ways to keep up with mountains of e-mail, organizations must remember that e-mail is not a lightweight communication tool anymore. For people and organizations swamped by critical information, throwing messages away is just not an answer. Increasingly, knowledge workers are turning to searching to manage the volume and value of information sitting in their in-boxes.

communication  No Longer a Lightweight Communication Tool While it’s great to find ways to keep up with mountains of e-mail, organizations must remember that e-mail is not a lightweight communication tool anymore. For people and organizations swamped by critical information, throwing messages away is just not an answer. Increasingly, knowledge workers are turning to searching to manage the volume and value of information sitting in their in-boxes. Read More

Picture Archiving Communication Systems (PACS) for the Health Care Industry


PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinicians.

communication  Archiving Communication Systems (PACS) for the Health Care Industry PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinicians. Read More

Customer Communication: Managing the Digital Deluge


As with all things, there’s a good side and a bad side—the Internet is no different. Although it improves communication between businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers want more convenient contact channels. Smart companies understand this and are responding by adopting a multichannel approach to customer relationship management (CRM).

communication  different. Although it improves communication between businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers want more convenient contact channels. Smart companies understand this and are responding by adopting a multichannel approach to customer relationship management (CRM). Read More

Project Management Communication: Developing a Plan (Part 2 Of 3)


Frequently when project teams convene to discuss post-project reviews, project team members feel that if communication had been better, the project would have gone smoother. The reason communication in project management is crucial is because it can impact a project’s success, and it is very important that project managers use the right types of communication during a project.Types of

communication  members feel that if communication had been better, the project would have gone smoother. The reason communication in project management is crucial is because it can impact a project’s success, and it is very important that project managers use the right types of communication during a project. Types of Project Management Communication The issues project managers (PMs) have to communicate about on a regular basis include 1. buy-in and acceptance of major project decisions and milestones 2. acquiring Read More

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

communication  in place the real-time communication that the company required to build the effectiveness of its corporate sales force and maximize customer relationships. We needed a solution to the problem of sharing and managing customer information across all our territories. Using Salesforce, we now have a centralised resource which helps us to improve customer service and maximise sales opportunities across the region. Fiona Cole Sales Development Manager Millennium & Copthorne Hotels PLC CRM Essential 6: Read More

Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM-Part 2


In part one of my interview with Martin Schneider, Senior Director of Communications at SugarCRM, we discussed the history of SugarCRM and the open source customer relationship management (CRM) space. Part 2 describes SugarCRM’s approach to development, their partner ecosystem, and how social media has changed CRM.Q: About development—most of it is done by your team of programmers

communication  absorb those channels of communication into our system—it’s that simple.   Q: The role of the customer is also changing. In my opinion, social media gives great freedom to customers, like the option to share thoughts on companies and services, consult with peers before making a decision, etc. How do you see this change in the interaction between companies and customers?   A: The process was linear years ago, even before the Internet. Companies would somehow get your name, call you, come to your Read More

The New Business Analytics (Analytics for Every Need, to Answer Every Question)


One of the main functions—perhaps the most important one—of a business intelligence (BI) and business analytics (BA) application has always been to process data and transform it into actual information, by taking the “right” data, performing the “right” analysis, and showing meaningful results. But in some organizations this BA functionality has not been completely realized. Why

communication  New Business Analytics (Analytics for Every Need, to Answer Every Question) One of the main functions—perhaps the most important one—of a business intelligence (BI) and business analytics (BA) application has always been to process data and transform it into actual information, by taking the “right” data, performing the “right” analysis, and showing meaningful results. But in some organizations this BA functionality has not been completely realized. Why? This promise of BA applications Read More

As the Economy Rebounds, Will Your Organization Be Ready for New and Increasing Demand? A Summary of the 2009 APICS Conference


Companies can get the latest on supply chain management trends—from inventory management, forecasting, and sales and operations planning—at the annual APICS Conference and Expo’s seminars and presentations. A summary of the 2009 expo explains what you might have missed.

communication  the Economy Rebounds, Will Your Organization Be Ready for New and Increasing Demand? A Summary of the 2009 APICS Conference Industries around the world have seen quite a number of changes from globalization, regulations, and technological trends, such as software as a service (SaaS). All of these factors have caused organizations to seek ways to adapt to ongoing change in order to better manage their supply chains in this global context. The theme of this year's Association for Operations Management Read More

Annoyed by ERP? You’re Not Alone.


Buzzwords are annoying. High-pressure sales pitches are annoying. Your competitors are sort of annoying. And ERP? Really annoying. That’s the perspective of Tyler and Bracken King, two brothers who develop and market an online customer manager tool called Less Annoying Software. I stumbled across their software thanks to an excellent blog post recently posted by Tyler: 6 reasons

communication  by ERP? You’re Not Alone. Buzzwords are annoying. High-pressure sales pitches are annoying. Your competitors are sort of annoying. And ERP? Really annoying. That’s the perspective of Tyler and Bracken King, two brothers who develop and market an online customer manager tool called Less Annoying Software . I stumbled across their software thanks to an excellent blog post recently posted by Tyler: 6 reasons small businesses shouldn't use big-business software . Intrigued by the forthright Read More

Demystifying SAP Solution Manager


Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.

communication  PI ) component provides communication with non-SAP systems within a diverse system landscape.  SAP Standard customers are allowed to use SolMan with a basic scope (most of the functionality described in this article). SAP’s customers on Enterprise Support (ES) are entitled to the full scope of the product, with additional functionality for Custom Development Management Cockpit , Business Process Change Analyzer , and Quality Gate Management . Moreover, SolMan is not only limited to SAP components, but Read More

TEC Industry Watch: Enterprise Software News for the Week of August 27, 2012


SOFTWARE SELECTIONSMid-sized refractory products manufacturer selects EnterpriseIQ ERP from IQMS Industry tags: manufacturing "The reasons why Riverside Refractories Inc. decided to replace its existing ERP system aren't unique—the old legacy system's inflexibility and inability to support manufacturing needs in the changing business environment had started impeding the company's operations. The

communication  Industry Watch: Enterprise Software News for the Week of August 27, 2012 SOFTWARE SELECTIONS Mid-sized refractory products manufacturer selects EnterpriseIQ ERP from IQMS Industry tags: manufacturing The reasons why Riverside Refractories Inc. decided to replace its existing ERP system aren't unique—the old legacy system's inflexibility and inability to support manufacturing needs in the changing business environment had started impeding the company's operations. The company selected an ERP solution Read More

Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

communication  ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels and reducing queuing and routing times have always been on the list of challenges for most call centers. Employee turnover can also be burdensome on call center Read More

Conference Note: 2014 HR Technology Conference Takes On HCM Big Data


This year’s HR Technology Conference was all about leveraging big data for improving HR practices, such as talent acquisition and employee retention. TEC HCM analyst Raluca Druta was there to capture all the details. Read her take on the conference’s major sessions—the welcome and opening keynotes, the ADP Workforce Vitality Report, the Sierra-Cedar 17th Annual Survey, the vendor presentations, and more.

communication  management to facilitate global communication campaigns—a nice and hip way of facilitating the tedious work of benefits managers.   Employee engagement Qualtrics —offers a survey tool designed for employee engagement and 360—with other applications in customer and market research. The interesting part about Qualtrics is that it perfected its tool with academics, which made the solution quite flexible and easy to use (as self-serve). Established vendors continue to expand Infor —looks at Read More

The Intricacies of Global Retail Sourcing


Retailers should aim at curbing traditional firefighting practices in favor of productive planning and collaboration with customers. Retailers must take steps to reconcile these disparate solutions to improve their reaction time and gain maximum leverage from their sourcing activities.

communication  with respect to IT, communication has been cumbersome and costly, since people often need to access several systems to obtain product lifecycle information, or to complete an order. Some research suggests that almost two thirds of systems and solutions that are employed as parts of strategic sourcing initiatives are manual, or conducted via fax or e-mail. Most issues are still addressed by a flurry of faxes, phone calls, or (more contemporary) e-mails, many reaching non-essential staff whose Read More