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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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E-discovery: Collecting Evidence or Collecting Sanctions
What constitutes a right or a wrong e-discovery collection process can be subjective, with the last word belonging to a judge. From the attorney’s standpoint

collecting specimen  discovery: Collecting Evidence or Collecting Sanctions What constitutes a right or a wrong e-discovery collection process can be subjective, with the last word belonging to a judge. From the attorney’s standpoint, there are only two main varieties of e-discovery collection procedures: copy/sequester and in-place hold (also referred to as hold in-place). This paper discusses the benefits and risks associated with both approaches and explains why copy/sequester is best-practice.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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E-discovery: Boiling the Ocean to Catch a Few Fish


Electronic discovery, or e-discovery, is the process of identifying, collecting, filtering, searching, de-duplicating, reviewing, and potentially producing electronically stored information that relates to pending or anticipated litigation. Some particular characteristics of e-discovery need to be considered when developing search solutions. Find out what they are, as well as the truth about the effectiveness of keywords.

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Customer Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations


Completing the customer picture today involves collecting and assembling data from multiple sources, including traditional sources such as transactions and surveys, as well as customer sentiments and other information that can be uncovered in comments made on social media channels. An effective customer analytics strategy enables businesses to integrate these insights to increase customer lifetime value, reduce turnover, and conduct more precise targeting and segmentation.

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Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

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Collecting Meaningful Data from the Web: Once an Impossibility, Now a Reality


The traditional way of extracting data from disparate data sources has been transformed by the emergence of new tools and applications, as well as the appearance of new and massive sources of information like the Web. Learn about tools you can use to turn Web data into an important asset for your organization.

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Come See the Softer Side of Linux?


Three hardware manufacturers, trying to upgrade the scalability and manageability of Linux servers, announced major Linux server initiatives at LinuxWorld in New York.

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Getting Strangers to Take Your Candy


Angara uses millions of anonymous user profiles to help websites convert first time visitors to first-time customers.

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Five Things to Understand About Your Nexus Footprint


The complexities and fluidities of sales tax nexus can be overwhelming and require the constant attention of a tax expert to navigate, but most small to medium businesses (SMBs) cannot afford that kind of resource internally. Meanwhile, the penalties for undercollecting, underreporting, and underpaying sales tax can be huge. Learn more about nexus issues and how they can impact your business—and your bottom line.

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Fighting Terrorism with Global Trade Management


The challenge for government and industry is to secure trade without impeding growth. Therefore, there is a greater need for timely information updated by knowledgeable sources of compliance and regulation issues. Global trade management software appears to be the best solution.

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About Big Data


There may not be a consensus with respect to just how big "big data" is, but not many people will disagree that managing these huge amounts of data represents a challenge. TEC research analyst Jorge Garcia discusses the key issues surrounding big data, the different ways to manage it, and the major vendors offering big data solutions.

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Curbing MESsy Shop Floor State of Affairs - Part II


Part I of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant ("blue collar trenches") and the enterprise ("white collar ivory tower"). It also pointed out the difficulties in achieving this idea. An obvious solution would be a tightly integrated enterprise resource planning (ERP) and manufacturing execution system (MES) package that

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