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Case Study: Financial Services Industry
The company is a financial services group with operations in banking, investment management and insurance. To maintain the profitability of its credit card

case management services  Study: Financial Services Industry The company is a financial services group with operations in banking, investment management and insurance. To maintain the profitability of its credit card business, the company maintains vast amounts of customer information. However, its Excel­based tools lack functionality. Learn how a business intelligence (BI) solution can help the company increase its customer base and derive greater profits from existing customers. Read More...
ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » case management services


How to Maximize Your IT Services with Lifecycle Management
As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service

case management services  installed software. In this case, everything is as expected. Had there been any discrepancy-for example, less onboard memory than expected-an incident would be raised automatically and routed to management for investigation. When, three weeks later, the employee starts having laptop issues, he/she accesses HP Service Manager Self Service Ticketing and opens a ticket. The portal displays a drop-down list of the services to which the employee subscribes. The Accounts Payable system is the one giving the Read More...
Case Study: Material Management Optimization
To be certain its materials management functions were up to par with industry best practices, a South African fertilizer plant obtained the services of an

case management services  Study: Material Management Optimization To be certain its materials management functions were up to par with industry best practices, a South African fertilizer plant obtained the services of an inventory optimization firm. In doing so, it was able to identify weak links in its inventory control processes, and achieved a savings of over $2 million (USD)—an impressive return on investment (ROI) considering it had invested less than 4 percent of that amount. Read More...
Case Study: SAP and Sales Management
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM

case management services  Study: SAP and Sales Management To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global solution helped SAP AG achieve effective collaboration, better visibility, improved productivity, and stronger customer relationships. Read More...
Case Study: SAP and Marketing Management
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the

case management services  Study: SAP and Marketing Management By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue. Read More...
Oracle Transportation Management
Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It

case management services  Transportation Management Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It integrates and streamlines transportation planning, execution, freight payment, and business process automation on a single application across all modes of transportation, from full truckload to complex multileg air, ocean, and rail shipments. Oracle Transportation Management lowers transportation costs, improves customer Read More...
Talent Management Technology Strategies for the Retail Industry in 2010
An integrated talent management technology solution, deployed with an effective strategy, offers significant advantages for retailers. For one thing, businesses

case management services  Management Technology Strategies for the Retail Industry in 2010 An integrated talent management technology solution, deployed with an effective strategy, offers significant advantages for retailers. For one thing, businesses approach talent management from an integrated perspective, not as stand-alone elements. But a more important advantage for is the impact on the bottom line. Discover research that shows that businesses with an integrated approach generate 26 percent more revenue. Read More...
How Integrated Facilities Management Software Automates Facilities Management
Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated

case management services  Integrated Facilities Management Software Automates Facilities Management Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated workplace management system (IWMS). Each type of facility management solution offers different functionalities and features, and one may be better than another for your company’s needs. Learn more about the differences and how an integrated solution is a “must have.” Read More...
Succession Management: A Primer
Many companies plan for vacancies at the top level, but few have a succession management strategy that considers all aspects of the business and levels of the

case management services  Management: A Primer Many companies plan for vacancies at the top level, but few have a succession management strategy that considers all aspects of the business and levels of the employee hierarchy. This lack of planning can have implications to a company’s success. Without a clear program, a company is at peril of losing its talent at best and suffering from a crucial vacancy and losing momentum in the marketplace at worst. Find out more. Read More...
Warehouse Management Systems: Pie in the Sky or Floating Bakery?Part Two: The Pareto Principle, Processes, and People: Assessing Your Warehouse Management System Needs
To ensure your warehouse management system is implemented as painlessly as possible, you must assess your warehouse situation before you decide on a warehouse

case management services  This is not the case! Your warehouse supervisor has to be ready for all of the issues that arise from this new software. Issues such as customers not being happy that their orders that are stuck in the gun (RF device); people not following the system, and creating workarounds; customer service personnel leaving their seats to pick orders themselves because the productivity in the warehouse is now at an all time low; and people leaving because they think the new system is really bad. You have to make Read More...
Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

case management services  Management Best Practices in 2010 How do you build a superior talent management program from recruitment right through to succession planning? Many best-in-class companies are exploiting Web 2.0 tools such as social networks, blogs, and Webcasts to achieve higher levels of employee productivity and retention, facilitate knowledge capture and transfer, connect employees with colleagues across the organization, and provide visibility into work/project progress by dispersed teams. Learn the strategies Read More...
Cash Management 101
Cash management is an essential business process all organizations must perform to survive. Though cash management uses automation for much of the “grunt” work,

case management services  Management 101 Cash management is a need common to both large and small businesses alike. In its simplest terms, cash management is the assurance that today's receivables plus today's account balances exceed today's payables. Failure to practice this business management process guarantees bankruptcy. Every large organization has a cash management group, sometimes called the treasury . This group's function includes management of such items as investments and borrowing in addition to the organization's Read More...
Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

case management services  HR Systems: Flawless Execution Enabling Strategic HR Management Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data, such as record-keeping, time and attendance, and payroll processing, is a cornerstone of every HR operation, and the way companies collect and maintain such data is critical. Find out what core HR management capabilities and systems today’s companies are using. Read More...
Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report
Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management,

case management services  ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite. Read More...

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