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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 billing medical service


Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

billing medical service  involved set of interactions Billing services when appropriate The emerging top agenda items for development of integrated virtual call centers are consolidation of call center management and process integration. These allow companies to manage distributed talent more cost-effectively and ensure that service processes are focused on the right issues. Consolidation and integration of virtual call centers enable firms to better cope with the high costs of talent in some locations, shortages of talent in

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Electronic Medical Records (EMR) for the Health Care Industry

Electronic Medical Records (EMR) assists physicians and other clinicians document patient care for current visits and provides access to patient clinical history. Sometimes may be referred to as computerized patient records (CPR). 

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Is the SaaS Model Right for You?


For IT departments drowning in complex and expensive software maintenance chores, the software-as-a-service (SaaS) model can ease the burden. SaaS reduces complexity by outsourcing most of the infrastructure needed to run software applications, and reduces costs by charging only for what is consumed. But you can also adopt a hybrid SaaS model, in which some systems are outsourced and others are kept in-house. Learn more.

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Accelerate ICD-10 Migrations While Cutting Costs and Risk


The International Classifications of Diseases (ICD), used in order to categorize and classify medical conditions and procedures, has been updated. The purpose of the change is to streamline claims, provide better data analysis, and increase both diagnostic and procedural accuracy. ICD-10 not only allows for more information to be coded, but is superior to the previous coding system, filling in information gaps and reflecting the advancements made since the 1970s. The switch to ICD-10 will affect a wide range of areas within healthcare, such as billing, future service planning, diagnosing, and data gathering.

With a deadline for adoption of October 15, 2015, it’s essential that the transition be made as smoothly as possible. The processes, transactions, and databases associated with the new system of ICD-10 coding must be tested for functionality in a wide array of applications before full ICD-10 adoption. Delphix can help, allowing testing to be performed throughout migration. In this white paper, read how Delphix Agile Data can assist your team with the challenges faced in migrating from ICD-9 to ICD10. Learn about the complex factors involved with new data management and how implementation of the Delphix platform can reduce costs significantly by offering 90% lower storage costs for ICD-10 migration test environments. Delphix platforms also grants on-demand data access to minimize impact on production teams. Accessible from the cloud, the platform can be accessed both on and offsite. Delphix functions on any hardware and can be implemented at any stage of migration with little interference to ongoing projects.

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Choosing the Right Electronic Medical Record System for Your Health Care Organization


Health care organizations have special needs to consider when deciding what type of electronic medical record (EMR) system to implement. This article examines the advantages and disadvantages of on-demand and on-premise EMR systems.

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Software as a Service beyond Customer Relationship Management and Sales


Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.

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The Executive Buying Guide to Employee Self-service


Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and payroll information. It often includes time-off management, and can serve as a central portal for communicating company documents and announcements. ESS disperses routine tasks back to the level of origination--employees and their managers.

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The State of Service Management


This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

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Ventyx Service Suite


The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the balancing of work requirements Scheduling helps utilities to get the job done right with the right resources, the first time, by sequencing work for optimal efficiency. Dispatch automates routine orders and proactively responds to emergency situations in real time. Work Progress Monitoring provides real-time visibility into the progress of work so that field workforces and resources can be effectively managed.  

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IFS Field Service Management


IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO).

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The ROI of Software as a Service


Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

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Reverse Logistics for Service


Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.

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