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Software Functionality Revealed in Detail
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 authorizations


Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system

authorizations  the following: Variations in Authorizations . The RMA is ideally requested by an existing customer for an existing item. It may not need an actual return, because the item is impossible to return or is not worth returning because of its damaged condition. The customer may not request a replacement. An RMA typically involves a return reason code to support analyses of return patterns and potential quality problems. Additional complexity arises when the RMA is requested for an item (or customer) which does

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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PROMYS


PROMYS PSA includes modules for - CRM, opportunities, and quoting; - order fulfillment, purchasing, inventory, and invoicing; - project management, project assignments, time sheets and expenses; - service management, help desk, and support contracts; and - customer and subcontractor self-service portals. PROMYS service management functionality helps answer questions such as: - Why aren’t my field resources more billable? - Which active projects are in trouble against their cost budget? - Are my service contracts profitable? - Have I billed for everything and accounted for all costs? - Are we maximizing revenue and margin on all sales opportunities? PROMYS provides functionality for - help desk trouble tickets, color coding, and escalations; - resource calendar visibility into all resources and current availability; - automatic work order notifications and integration with Outlook calendars; - customer self-service portal, - resource forecasting by specific skill set and certifications; - tracking for service contacts, service levels, customer serial numbers, and third-party service agreements; and - tracking for labor utilization to reduce un-billable hours. As part of the PROMYS enterprise business software suite, the PROMYS CRM module links seamlessly with the order fulfillment, project management, service management, and help desk modules to track customer quotes, projects, assets, change orders, return material authorizations (RMAs), and returns affecting equipment under service contract. PROMYS also keeps track of block time accrual accounts, invoicing, and service contract renewal. More than effective PSA software, PROMYS provides the Web-based PSA functionality service organizations need to forecast resources effectively, deliver projects on time and on budget, respond quickly to customer service issues, and maximize service contract profitability.    

authorizations  change orders, return material authorizations (RMAs), and returns affecting equipment under service contract. PROMYS also keeps track of block time accrual accounts, invoicing, and service contract renewal. More than effective PSA software, PROMYS provides the Web-based PSA functionality service organizations need to forecast resources effectively, deliver projects on time and on budget, respond quickly to customer service issues, and maximize service contract profitability. Read More

Everest Advanced


Everest Advanced addresses the needs of small and medium-sized businesses (SMB) in the wholesale, distribution, and retail industries by allowing them to manage and track their business operations on-line and off-line, from the storefront to the front- and back-office. The solution offers accounting, inventory management, sales, return materials authorizations (RMA), point-of-sale (POS), shipping and receiving, and customer relationship management (CRM) functionality.  

authorizations  management, sales, return materials authorizations (RMA), point-of-sale (POS), shipping and receiving, and customer relationship management (CRM) functionality. Read More

Neolane Announces New Version of Neolane Marketing Analytics


Neolane has introduces a series of enhancements for its marketing analytics platform. The solution was designed to help marketers plan, target, execute, and measure personalized messages across channels. According to the press release, new enhancements eliminate the need to rely on the expertise of data scientists or information technology (IT) staff while permitting marketers to usebig data

authorizations  order confirmations to returned merchandise authorizations Neolane Leads—supports lead qualification processes and integrates with customer relationship management (CRM) or sales force automation (SFA) systems (e.g., Salesforce.com, Oracle/Siebel, and Microsoft Dynamics CRM) Neolane MRM— supports marketing resource management (MRM) tasks such as integrated marketing plans and calendars, budgets assignments, and progress monitoring Marketers' appropriation of social media's authentic engagement Read More

Navigator One for SAP Business One


Navigator One is a suite of modules for SAP Business One—a business management software application designed specifically for small to midsize businesses (SMBs). Used by over 23,000 customers today, SAP Business One manages business functions across sales, operations, service, and financials, in an integrated software system. The Navigator One modules extend the core SAP Business One functionality in a completely integrated, same-look-and-feel option for Navigator’s customers and partners. · Production One is targeted at companies looking to track detailed costs and production processes during assembly or production. It can help production-oriented organizations mange their labor and material costs using touch-screen and bar-code collection devices.· Production One advanced planning and scheduling (APS) allows simultaneous scheduling of machines, labor, and tooling. The add-on also features dynamic inventory allocation and multilevel pegging for schedules.· Distribution One is designed for warehouse management and advanced forecasting and planning. It includes functionality for finance, sales, purchasing, customer management, stock control, and warehouse management for wholesalers and distributors.· Service One is aimed at companies that need to perform field service or depot repair and track warranties and maintenance. It can help service-oriented organizations process service calls, schedule, and dispatch technicians.· Project One provides project costing and project management for more project-oriented organizations, including firms that need to track construction-type projects.· Retail One provides point-of-sale (POS) capabilities for other over-the-counter (OTC) sales or bar-code/touch-screen-enabled retail sales. It supports credit cards and debit cards transactions, customer loyalty tracking, and store sales and inventory tracking. Navigator also provides additional functionality for rules-based product configuration, advanced shipping, credit card transactions, bin management, revenue recognition, return merchandise authorizations (RMAs), and bar-code data collection.

authorizations  revenue recognition, return merchandise authorizations (RMAs), and bar-code data collection. Read More

TEC Industry Watch: Enterprise Software News for the Week of April 30th, 2012


SOFTWARE SELECTIONS @ DEPLOYMENTSEuropean manufacturer of construction chemicals selects IFS Applications Industry tags: Process manufacturing, mining "Polish corporation Atlas Group, which operates 18 business entities and 5 mines in Poland and internationally, has selected IFS Applications as its corporate-level ERP system. The first areas slated for implementation will be financials

authorizations  Industry Watch: Enterprise Software News for the Week of April 30th, 2012 SOFTWARE SELECTIONS & DEPLOYMENTS European manufacturer of construction chemicals selects IFS Applications Industry tags: Process manufacturing, mining Polish corporation Atlas Group, which operates 18 business entities and 5 mines in Poland and internationally, has selected IFS Applications as its corporate-level ERP system. The first areas slated for implementation will be financials, distribution, manufacturing, maintenance, Read More

PTC Windchill 9.0 for Product Lifecycle Management Certification Report


Parametric Technology Corporation's (PTC's) product lifecycle management (PLM) solution, Windchill 9.0, is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC’s research services for assistance with their software selection projects. Download this 28-page TEC report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

authorizations  Windchill 9.0 for Product Lifecycle Management Certification Report TEC Product Certification Report: PTC Windchill 9.0 If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. TEC provides decision support systems (DSS) that enable stakeholders to objectively identify the software products that best fit their company's unique business and systems requirements, and that contribute most effectively to superior business performance. Source: Read More

Ventyx-Utilities’ One-Stop-Shop Provider?


In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the board that require robust industry-specific functionality and deep domain expertise for a single vendor to satisfy them all. But Ventyx, an ABB company, comes close to the mark. TEC principal analyst P.J. Jakovljevic discusses Ventyx’s strategy with its product marketing team.

authorizations  Utilities’ One-Stop-Shop Provider? Back in 2008, Mihai Badescu discussed the dearth of software vendors and solutions that cover the needs of energy generation and transmission and distribution (T&D) companies. In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the board that require robust industry-specific functionality and deep domain expertise for a single vendor to satisfy them all. Ven Read More

Data, Data Everywhere: A Special Report on Managing Information


The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and extract useful information, is harder still. Even so, this data deluge has great potential for good—as long as consumers, companies, and governments make the right choices about when to restrict the flow of data, and when to encourage it. Find out more.

authorizations  Data Everywhere: A Special Report on Managing Information SAP NetWeaver Master Data Management (SAP NetWeaver MDM) is an enabling foundation for enterprise services and business process management. Working across heterogeneous systems at disparate locations, SAP NetWeaver Master Data Management ensures cross-system data consistency through interactive distribution. Source: SAP Resources Related to Data, Data Everywhere: A Special Report on Managing Information : Data (Wikipedia) Data, Data Read More

You Still Need ERP, Even If Naysayers Say You Don’t


After coming across the Forbes article The End Of ERP and quite a few spin-off articles about the imminent death of ERP, I became somewhat concerned about how this topic was being handled by "people in the know" and other IT experts. Here’s my take on it. ERP Exists for a Reason... ERP’s original raison d’être was to integrate core business functional areas and business processes

authorizations  Still Need ERP, Even If Naysayers Say You Don’t After coming across the Forbes article The End Of ERP and quite a few spin-off articles about the imminent death of ERP, I became somewhat concerned about how this topic was being handled by people in the know and other IT experts. Here’s my take on it. ERP Exists for a Reason... ERP’s original raison d’être was to integrate core business functional areas and business processes such as finance, HR, production, order management, inventory, etc., Read More

Challenges of the Future: The Rebirth of Small Independent Retail in America


By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than $2.5 million (USD), and more than 98 percent have fewer than 100 employees. To compete, small businesses need to be innovative, and understand both personalization and value, and how to execute best practices to build success.

authorizations  of the Future: The Rebirth of Small Independent Retail in America Challenges of the Future: The Rebirth of Small Independent Retail in America If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. NRF Foundation (NRFF) is the research and education arm of the National Retail Federation. A non-profit foundation created in 1981, NRFF conducts industry research, and develops education and training programs and professional industry Read More

Meet the New (Revolutionized) Progress Software


According to TEC principal analyst P.J. Jakovljevic, some solid, growing, and profitable software companies never get the respect they deserve. Progress Software is one such company. Its OpenEdge platform is now fully enabled for business process management and for the cloud, and it has a winning team of acquisitions. Has Progress finally found the right balance of revenue streams and diversification to be more than the sum of its parts?

authorizations  the New (Revolutionized) Progress Software In my nearly decade and a half as an enterprise software industry analyst, I’ve seen and written about a number of universally admired star software providers. But every now and then I get to know solid, growing, and profitable software companies that, for whatever reason, are underappreciated and underreported on. Three-decade-old Bedford, Massachusetts–based Progress Software Corporation (NASDAQ: PRGS) with about 1,600 employees is one such Rodney Read More

Thinking Radically: Interview with Gary Cokins


One of the things I love about my job is the opportunity I have to speak with great people. In this installment of Thinking Radically, I speak with Gary Cokins, an internationally-renowned speaker and expert on performance improvement systems. Please take a minute to read this interesting and informative interview with one of the gurus in the business performance and analytics spaces. Gary

authorizations  Radically: Interview with Gary Cokins One of the things I love about my job is the opportunity I have to speak with great people. In this installment of Thinking Radically , I speak with Gary Cokins, an internationally-renowned speaker and expert on performance improvement systems. Please take a minute to read this interesting and informative interview with one of the gurus in the business performance and analytics spaces. Gary Cokins is an internationally recognized expert, speaker, and author in Read More

Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies


Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public embarrassment. Responsible organizations should deploy clearly written acceptable usage policies (AUPs) for e-mail and Web usage, supported by employee training and enforced by technology solutions. Find out how to develop and enforce e-mail and Web AUPs in your workplace.

authorizations  Just Words: Enforce Your E-mail and Web Acceptable Usage Policies Not Just Words: Enforce Your Email and Web Acceptable Usage Policies If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. MessageLabs, now part of Symantec, provides a range of managed services to protect, control, encrypt and archive electronic communications. Listed as a leader in the Gartner Magic Quadrant and many other analyst reports, and with more than 19,000 clients Read More

Business Intelligence: Actionable Insights for Business Decision Makers


Despite significant investments in data collection and integration, few companies can redeploy accumulated data to drive business performance. To succeed, they need new business intelligence (BI) tools that can integrate and analyze huge amounts of internal and external data. Learn how such tools can help your company understand customer needs, identify trends, and use the resulting lead time to seize opportunities.

authorizations  Intelligence: Actionable Insights for Business Decision Makers Business Intelligence : Actionable Insights for Business Decision Makers If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Read More