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Documents related to » assignment of technicians to call tickets


Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

ASSIGNMENT OF TECHNICIANS TO CALL TICKETS: Call Center Buyer’s Guide Call Center Buyer’s Guide Source: InsideCRM Document Type: Checklist/Guide Description: A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you
11/13/2007 5:13:00 PM

Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

ASSIGNMENT OF TECHNICIANS TO CALL TICKETS: Why a Call-centric CRM? Why a Call-centric CRM? Source: Call Pro CRM Document Type: White Paper Description: Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this
2/27/2012 11:09:00 AM

HP: Why Not Just Call It “e-Vectra.com”?
HP succumbing to the trend for simple, sealed case PC’s, will release the e-Vectra in April. E-look before you e-leap.

ASSIGNMENT OF TECHNICIANS TO CALL TICKETS: HP: Why Not Just Call It “e-Vectra.com”? HP: Why Not Just Call It “e-Vectra.com”? C. McNulty - April 11, 2000 Read Comments Event Summary [PCWeek - 22 February 2000] Hewlett-Packard Co. [NYSE:HWP] today joined the industry movement toward low-cost, legacy-free desktop PC systems by unveiling its e-Vectra corporate desktop line, the company s first e-PC product designed for the workplace. The dictionary-sized computer tower features a new look and weighs just under 8 pounds, making it about 75
4/11/2000

Why a Call-centric CRM?
Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this report to learn the criteria that should dominate the decision as to which CRM should be used. This report is for sales people, sales managers, VPs, IT, customer service and general management (CEO, CTO, CFO). It should be required reading for anyone that is part of the CRM selection team.

ASSIGNMENT OF TECHNICIANS TO CALL TICKETS: Why a Call-centric CRM? Why a Call-centric CRM? Source: Call Pro CRM Document Type: White Paper Description: Traditional CRM systems have evolved to be used by the entire company (sales, marketing, customer service, accounting, and management), but in doing so they have lost their focus on the primary user--sales. As such, salespeople get stuck with a CRM system that does not increase sales activity, but instead, bogs them down and decreases activity, which subsequently decreases sales. Download this
2/27/2012 11:09:00 AM

To Tax and Tax Not
Taxation of Internet commerce will be a football that gets tossed around in the United States long after Superbowl 2000 is just a memory. In Singapore, however, they positively see taxes negatively

ASSIGNMENT OF TECHNICIANS TO CALL TICKETS: To Tax and Tax Not To Tax and Tax Not D. Geller - January 31, 2000 Read Comments Event Summary With the 1998 Internet Tax Freedom Act halfway through its three year moratorium on new or discriminatory taxes on E-commerce, individuals and organizations on all sides of the issue are preparing for a major battle over whether states should be permitted to levy and collect sales taxes from transactions concluded over the Internet. Industry and government associations from all sides are staking out their
1/31/2000

Death to PST Files
Consult Technology Evaluation Centers white papers and learn about personal storage table (PST) and e-mail archiving.Free download. Because e-mail is a source of vital information, users are reluctant to delete old messages. To get around typical storage limits imposed by IT administrators, they often rely on Microsoft Outlook PST files that are stored on individual work stations instead of on a central server—a solution that carries serious risks. Find out what those risks are, and learn about e-mail archiving solutions that can help you avoid them.

ASSIGNMENT OF TECHNICIANS TO CALL TICKETS: Death to PST Files Death to PST Files Source: Symantec Document Type: White Paper Description: Because e-mail is a source of vital information, users are reluctant to delete old messages. To get around typical storage limits imposed by IT administrators, they often rely on Microsoft Outlook PST files that are stored on individual work stations instead of on a central server—a solution that carries serious risks. Find out what those risks are, and learn about e-mail archiving solutions that can help you
1/18/2010 4:16:00 PM

MYOB to OEM Acumatica Cloud ERP » The TEC Blog
MYOB to OEM Acumatica Cloud ERP » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

ASSIGNMENT OF TECHNICIANS TO CALL TICKETS: Accounting, Acumatica, Cloud, cloud erp, CRM, ERP, industry watch, myob, NetSuite, visma, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
20-08-2013

The Benefits of Call Center Outsourcing
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where?

ASSIGNMENT OF TECHNICIANS TO CALL TICKETS: The Benefits of Call Center Outsourcing The Benefits of Call Center Outsourcing Source: 24-7 INtouch Document Type: White Paper Description: An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall
8/6/2007 2:59:00 PM

New Approaches to Software Pricing
Hearing the complaints of dissatisfied customers, some vendors are developing customer-centric contracts. HarrisData has even gone so far as to draft a Bill of Rights for customers. How well do these pledges measure up?

ASSIGNMENT OF TECHNICIANS TO CALL TICKETS: New Approaches to Software Pricing New Approaches to Software Pricing P.J. Jakovljevic - December 23, 2005 Read Comments Enter Some Possible Software Pricing Thought Leaders In the past customers have been disadvantaged in software contracts, facing numerous and expensive fine print clauses limiting their warranties. (See Is There a Panacea for Enterprise Software Pricing Yet? ) However, in the new market, power is shifting from the vendor to the customer, and software negotiations are changing. Much to
12/23/2005

Using CRM to Sell More
When considering a customer relationship management (CRM) solution, it’s critical to understand the needs of your sales team. All too often, CRM applications have too much depth and complexity—and as a result, they fall into disuse. Some features may actually increase the effort of your sales people to close a sale. However, you can implement a CRM implementation that fits the needs of your sales team. Find out how.

ASSIGNMENT OF TECHNICIANS TO CALL TICKETS: Using CRM to Sell More Using CRM to Sell More Source: C2 CRM Document Type: White Paper Description: When considering a customer relationship management (CRM) solution, it’s critical to understand the needs of your sales team. All too often, CRM applications have too much depth and complexity—and as a result, they fall into disuse. Some features may actually increase the effort of your sales people to close a sale. However, you can implement a CRM implementation that fits the needs of your sales team.
9/13/2007 4:44:00 PM

Best Phone Systems for a Successful Call Center
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness.

ASSIGNMENT OF TECHNICIANS TO CALL TICKETS: Best Phone Systems for a Successful Call Center Best Phone Systems for a Successful Call Center Source: CompareBusinessProducts.com Document Type: White Paper Description: The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing
9/21/2010 2:00:00 PM


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