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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
analysis of customer relationship management for health care:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
analysis of customer relationship management for health care:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Read how Mercury’s users can now create the most critical reports that they were previously relying on a legacy reporting
platform to produce. These include sales commissions, weekly sales, a rolling 12-month sales report, and an inventory summary
report. (...)
Excerpt related to
analysis of customer relationship management for health care:
Mercury Medical: A Health Care Manufacturer Improves Reporting and Analysis
with IBM Cognos Express. Source: IBM. Document Type: Case ...
Published:
2011-09-15
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Abstract:
Providing accurate and timely analytical information to health care professionals is critical to the success of PH Tech,
provider of health care benefits administration services. PH Tech opted to integrate a business intelligence (BI) solution
that allows its clients to make better-informed decisions lea (...)
Excerpt related to
analysis of customer relationship management for health care:
... Source: Strategy Companion. Document Type: Case Study Description: Providing accurate and timely analytical
information to health care professionals is critical ...
Published:
2010-03-11
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
analysis of customer relationship management for health care:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in
the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently,
deciphering the difference between ERP and PSA remains a c (...)
Excerpt related to
analysis of customer relationship management for health care:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the
service industry. Sim...
Published:
2006-04-13
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Abstract:
False myth and common misconceptions are preventing hospitals and clinics from adopting online appointments. (...)
Excerpt related to
analysis of customer relationship management for health care:
False myth and common misconceptions are preventing hospitals and clinics from adopting online appointments.
Published:
2009-05-01
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Abstract:
University of Wisconsin Hospital and Clinics (UWHC) had never suffered from a shortage of data sources. But the executives
felt it wasn’t effectively using this data to make decisions—leading the university to seek a solution that would help it
rise above the data confusion. With an automated dashboa (...)
Excerpt related to
analysis of customer relationship management for health care:
Case Study: University of Wisconsin Hospital and Clinics. Source: Active Strategy. Document Type: Case Study Description:
University ...
Published:
2010-03-11
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Excerpt related to
analysis of customer relationship management for health care:
... s BPM and customer relationship management (CRM) customers
... 20 percent increase in customer satisfaction scores ... management,
perform Hazard Analysis and Critical ...
Published:
2009-09-03
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Abstract:
SAP Support of the Health Care Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value. Documents
and Other Software to Use In Your Health Care System and in Relation To Supply Chain and Business Value. Electronic product
code information services (EPCIS) is a standard mechanism fo (...)
Excerpt related to
analysis of customer relationship management for health care:
SAP Support of the Health Care Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value. Documents
and Other Software to Use...
Published:
2010-03-11
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Abstract:
Lawson Software, almost two years since a successful IPO amid adverse conditions at the time, has had its share of difficulties
while rounding up its vertical offerings via a slew of focused appetizing acquisitions. While the last two quarters have seen
license revenue revive and profits, certain ongoing (...)
Excerpt related to
analysis of customer relationship management for health care:
Lawson Software, almost two years since a successful IPO amid adverse conditions at the time, has had its share of difficulties
while rounding up ...
Published:
2003-11-06
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Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
analysis of customer relationship management for health care:
... Health Care Management System Customer
Relationship Management (CRM ... Reporting and Analysis
, Customer Relationship Management (CRM) Software Evaluation Report. ...
Published:
-
Excerpt related to
analysis of customer relationship management for health care:
... business processes, including customer relationship management
(CRM), product ... more than a customer contact management ...
the recent exhaustive analysis of Consona ...
Published:
2010-03-19
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Abstract:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs to put down
some deep roots if it is to fulfill its global ambitions. A measly portion of its total revenues comes from sales outside
of the US-a proportion that has been static for the past s (...)
Excerpt related to
analysis of customer relationship management for health care:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs
to put down some deep roots if it...
Published:
2003-11-11
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Excerpt related to
analysis of customer relationship management for health care:
... pharmacy management. picture archiving communication. staff scheduling. ...
Thus, health data / records must not be ... site that provides comparative analysis
of software ...
Published:
2009-02-06
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
analysis of customer relationship management for health care:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
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Abstract:
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But
what makes ERP for services different from solutions known as product portfolio management for professional services automation?
And which is best for your organization? (...)
Excerpt related to
analysis of customer relationship management for health care:
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But
what makes ERP for servi...
Published:
2009-07-15
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
analysis of customer relationship management for health care:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
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Abstract:
For many companies, the second largest cost after people is facilities. Solutions have evolved from traditional out-tasking
and outsourcing to the more recent strategy of integrating facilities management and real estate under a single service provider.
But first, understand marketplace realities: provid (...)
Excerpt related to
analysis of customer relationship management for health care:
Bigger, Broader, and Better Linked: Considerations for Integrated Sourcing of Facilities Management and Real
Estate. Source: EquaTerra. ...
Published:
2010-03-11
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Abstract:
Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with
proven quick payback may prove the fact that the marketing automation point providers with a differentiating value proposition
and with immaculate execution may prevail the onslaug (...)
Excerpt related to
analysis of customer relationship management for health care:
Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product
with proven quick payback ...
Published:
2003-06-28