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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 aetna medicare billing address


Graduating from QuickBooks to Cloud Financials and Accounting
A new breed of cloud computing solutions has emerged to address businesses’ real-time financial management needs. Research shows that these powerful and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Billing Foundations for Successful Next-generation Service Strategies


Dramatic progress in communication and media industries are pushing service providers to seek new differentiation strategies. Next-generation services can play a major role in your future as a service provider. But first you need to understand the implications for your operational- and business-support systems—in particular your billing system. Learn how to make the most of next-generation services to generate revenue.

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Customer Communications Management: Maximize CEM Results with Interactive Content


Customer expectations are evolving at a lightning pace. Buyers today expect organizations to provide them with timely and relevant messages targeted to address their most current needs. They also demand that this happens though their preferred channels of interaction. Companies are closely tracking these changes. However, personalizing conversations with a wide set of buyers across different channels can be a daunting task. It requires the use of technology to streamline such an effort.

This report highlights how customer communications management (CCM) technology helps companies overcome this challenge by delivering immersive experiences via both physical and digital customer touch points. It also outlines some key factors that companies should keep in mind to maximize the results of their CCM activities.

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Convergent Charging: Gain Flexibility While Reducing Costs


Telecommunications providers are currently stuck with cumbersome, slow-moving, and costly charging/billing solutions. These solutions often suffer from revenue leakage, insufficiently protect against credit exposure risk, and hinder business model innovation. Learn how to implement convergent charging services that can help reduce operating costs while improving customer intimacy and limiting revenue leakage.

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Case Study: Specialty Products Company


Specialty Products needed to address several warehouse and manufacturing management issues, including real-time inventory tracking. As it looked for a new enterprise resource planning (ERP) solution, the company also wanted one-step order processing. Learn how the new ERP system, featuring a virtual shop front and electronic data interchange (EDI) capabilities, meets the company’s business and warehouse operating needs.

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Down To Earth Business Software


Down To Earth Business Software is a comprehensive suite of integrated business applications designed to address the requirements of the general accounting, wholesale distribution, and light manufacturing industries for small and mid-sized companies. The company's products automate financial and operational processes.    

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Case Study: Mitsubishi


Mitsubishi Electric Europe thought its enterprise resource planning (ERP) would address all of its reporting requirements. But long-term, this proved difficult to sustain, due to the company’s ever-changing procedures. So Mitsubishi decided to invest in a tool that would integrate data from disparate systems, speed up the delivery of information, and provide dashboard, analysis, and reporting capabilities. Find out more.

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Best Practices in Mobile Workforce Management


How can you address the full lifecycle of mobile workforce management and continuously achieve your operational goals? Keep in mind these best practices in planning, executing, and monitoring.

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10 Best Practices in Printer Fleet Management


How do companies address the out-of-control costs associated with network printing? Many look to control them by outsourcing their managed printer services. The transition from basic dealer services to a holistic approach—where the dealer manages the print services for the entire organization—has its challenges. With printer fleet management tools, companies gain a competitive advantage and save on printing costs.

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How Does Your ERP System Architecture Address Change?


In today’s competitive market, businesses are living in a constant state of change—especially in the services sector, which has to contend with a more fluid “people resource” factor. Yet most installed ERP solutions are falling short. Why are nearly half of all businesses essentially blowing their annual ERP budgets to support change? And what are software vendors doing about it? Find out now, in TEC’s 2008 Market Comparison Report.

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Advanced Utility Systems


Advanced Utility Systems Corporation was established in 1997 to provide Customer Information and Billing solutions exclusively to utilities and municipalities. Founded by three partners, Advanced quickly emerged as an innovative software provider that today has a client roster of more than 60 utilities.

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